Jobs in the United States

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Added 3 mins ago
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Poolside | Attendant | Part-Time
AccorHotel
Wailea-Makena, HI
- $23.04 USD / hour
- Part-time
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and…
Added 5 mins ago
Design & Delivery Consultant V, Simulation Training
Kaiser Permanente
Hyattsville, MD
…addressing any issues regarding inventory, operation, repair and maintenance of high and low fidelity simulators and associated equipment, supplies and consumables; identifying complex…
Added 5 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Northrop Grumman’s Chief Information and Digital Office (CIDO) is seeking an Information Technology Manager (M3) to lead the CIDO Engineering Digital Solutions organization in support of…
Added 5 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Northrop Grumman’s Chief Information and Digital Office (CIDO) seeks an Information Technology Manager (M3) to lead the Mission Systems CIDO Operations Digital Solutions organization,…
Added 5 mins ago
Information System Security Officer (ISSO)
CACI International
Jessup, MD
CACI is seeking an experienced Information Systems Security Officer (ISSO) to support cybersecurity operations, risk management, and compliance activities within a Department of Defense…
Added 5 mins ago
S
Director 3 - Facilities Operations
Sodexo
TOWSON, MD
- $139,145 to $180,070 USD / year
Opportunities for professional development and advancement within a global organization. Access to learning resources, leadership development, and continued education opportunities.
Added 5 mins ago
Spectrum Operations & ETMS2 Manager (SACO)
CACI International
Fort Meade, MD
The Army G-6 Spectrum Division provides policy, planning, governance, and operational support for Army electromagnetic spectrum operations. The division ensures effective spectrum…
Added 5 mins ago
M
Business Travel Account Manager
Marriott
Bethesda, MD
- $23.99 to $38.41 USD / hour
This primary function of the Business Travel (BT) Account Manager is to provide support to their assigned accounts in the BT segment. The position will support the US Account Sales Leader…
Added 5 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Annapolis, MD
The Technical Programs team in Meta's Security, Integrity, and Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical…
Added 5 mins ago
Manager, Partnership Management
Pearson
Annapolis, MD
Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans,…
Added 5 mins ago
Head of Outbound Strategy (Remote)
American Express Global Business Travel
Annapolis, MD
This is a strategy role, not a list-building role. A list operations team does the building, and this manager advises how that team works and what it builds. The role sits alongside the…
Added 5 mins ago
Senior Manager, Outbound Performance (Remote)
American Express Global Business Travel
Annapolis, MD
The Manager, Outbound Performance is that person. This role connects our SDRs and leaders with the tools, data and teams that support them. It starts with understanding how reps and leaders…
Added 10 mins ago
Clinical Applications Specialist - Dosimetrist (Traveling Position)
x Varian Medical Systems, Inc.
Remote, United States
Other duties as assigned by Training Operations and/or Applications Manager.
Added 12 mins ago
Responsible AI Engineer Manager/Senior Manager
Accenture LLP Company
NY
Commitment to ethical AI development and continuous learning in the field.
Added 20 mins ago
Manager, Partnership Management
Pearson
Augusta, ME
Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans,…
Added 20 mins ago
Senior Manager, Outbound Performance (Remote)
American Express Global Business Travel
Augusta, ME
The Manager, Outbound Performance is that person. This role connects our SDRs and leaders with the tools, data and teams that support them. It starts with understanding how reps and leaders…
Added 20 mins ago
Head of Outbound Strategy (Remote)
American Express Global Business Travel
Augusta, ME
This is a strategy role, not a list-building role. A list operations team does the building, and this manager advises how that team works and what it builds. The role sits alongside the…
Added 21 mins ago
Manager, Personnel Program Management
NVIDIA USA
CA
NVIDIA’s invention of the GPU in 1999 fueled the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning…
Added 22 mins ago
PN
Contracting Professional 3
Pacific Northwest National Laboratory
Richland, WA
- $91,000 USD / year
Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications…
Added 27 mins ago
Store Clerk
Randstad Canada
PRYOR, OK
Ongoing learning and professional development opportunities
Added 32 mins ago
Clinical Quality Manager
SCA Health
Fort Worth, TX
At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure…
Added 33 mins ago
Manager, Assistant Store
Ross Stores, Inc.
Carson City, NV
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning…
Added 36 mins ago
Information Security Lead
Boa Technology
Denver, CO
Working closely with IT Operations and Business Systems Analysts, this position supports the development and execution of BOA's security roadmap, maintains security policies and controls,…
Added 37 mins ago
Associate Director for Advancement
University of Washington
Seattle, WA
For over 160 years, the University of Washington has been a hub for learning, innovation, problem solving and community building. Supporting this legacy and important public mission - with…
Added 41 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Conway, NH
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…

Pearson

Manager, Partnership Management

Augusta, ME, United States

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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