Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Sales Advisor, Men's - Tom Ford DSA, Bergdorf Goodman
Saks
New York, NY
…product knowledge with a consultative selling approach to exceed customer expectations and build long-term relationships. The Sales Associate actively engages with clients in a welcoming…
Added 2 mins ago
PO
Customer Experience Supervisor I - Shackleford Crossing
Penney OpCo LLC
Little Rock, AR
- $19 to $23.75 USD / hour
Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for…
Added 2 mins ago
PO
Sales Floor Supervisor - West Oaks Mall
Penney OpCo LLC
Ocoee, FL
- $22 to $27.5 USD / hour
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards…
Added 3 mins ago
Product Manager, Networking Features
Tailscale
Remote, United States
Partner with GTM, Customer Success, and Solutions Engineering on production commitments and strategic deals, and champion the migration path from reverse proxies, bastion hosts, cloud…
Added 3 mins ago
Product Manager, Networking Features
Tailscale
Remote, United States
Partner with GTM, Customer Success, and Solutions Engineering on production commitments and strategic deals, and champion the migration path from reverse proxies, bastion hosts, cloud…
Added 3 mins ago
Assistant Manager I
Family Dollar
Phoenix, AZ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Store Manager
Family Dollar
Dewitt, AR
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager II
Dollar Tree
Augusta, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager II
Dollar Tree
Orland Park, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager I
Dollar Tree
Midland, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager I
Dollar Tree
Granbury, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 9 mins ago
NE
SUPERVISORY SALES ASSOCIATE / FULL TIME
Navy Exchange Services (NEX)
KITTERY, ME
- Full-time
Added 9 mins ago
HF
Retail Stocking Manager
Harbor Freight Tools
Rockland, ME
- $23.5 to $25.85 USD / hour
Ensure and model professional customer service
Added 9 mins ago
Patient Care Coordinator- Rock Row
New England Cancer Specialists
Westbrook, ME
…deadlines, and able to problem solve. Demonstrate superior customer service skills and the ability to be an effective team…
Added 9 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
South Portland, ME
- $19 to $21 USD / hour
- Full-time
…organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor…
Added 9 mins ago
Merrill Advisor Development Program - Financial Advisor: Northern NE Market
Bank of America
Portland, ME · Lewiston, ME
…all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership…
Added 9 mins ago
Project Accountant - Remote, US
Bowman
Augusta, ME
…supportive of our unwavering commitment to provide unparalleled service to our…
Added 9 mins ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Augusta, ME
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
Added 9 mins ago
Program Manager
Zayo
Augusta, ME
The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices,…
Added 9 mins ago
Corporate Trust Relationship Manager I
UMB Bank
Augusta, ME
The Corporate Trust Relationship Manager I role supports our Corporate Trust team by acting as the main point of contact for our clients and ensuring we deliver the unparalleled customer…
Added 10 mins ago
Manager, Partnership Management
Pearson
Augusta, ME
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 10 mins ago
Group Product Manager, Privacy
Ford Motor Company
Augusta, ME
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 10 mins ago
T
Information Security Engineer
TTEC
Augusta, ME
- $65,000 to $70,000 USD / year
You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
Added 10 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Augusta, ME
…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
Added 10 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Augusta, ME
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…

Pearson

Manager, Partnership Management

Augusta, ME, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

#location

Apply About employer

More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

Report this job