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Account Sales Representative (Entry-Level)
Pacific Office Automation
Redding, CA
Learn POA’s technology solutions and how they solve customer challenges
Added 1 min ago
Account Sales Representative (Entry-Level)
Pacific Office Automation
Las Vegas, NV
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Account Sales Representative (Entry-level)
Pacific Office Automation
Albuquerque, NM
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Sales Development Representative (Entry-Level)
Pacific Office Automation
Austin, TX
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Sales Development Representative (Entry-Level)
Pacific Office Automation
Houston, TX
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Account Sales Representative (Entry-level)
Pacific Office Automation
Phoenix, AZ
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Sales Development Representative (Entry-Level)
Pacific Office Automation
Carrollton, TX
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Account Sales Representative (Entry-level)
Pacific Office Automation
Tucson, AZ
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Sales Development Representative
Pacific Office Automation
Kennewick, WA
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Account Sales Representative (Entry-Level)
Pacific Office Automation
San Diego, CA
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Account Sales Representative (Entry-Level)
Pacific Office Automation
Santa Clara, CA
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Administrative Assistant
Pacific Office Automation
Salem, OR
- $21.5 USD / hour
Assist the Sales rep and major manager in any/all duties
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Sales Development Representative (Entry-Level)
Pacific Office Automation
Beaverton, OR
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Sales Development Representative
Pacific Office Automation
Baker City, OR
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Entry-Level Sales Development Representative
Pacific Office Automation
Eugene, OR
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Account Sales Representative (Entry-Level)
Pacific Office Automation
Pleasanton, CA
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Field Service Supervisor
Pacific Office Automation
Austin, TX
…exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal…
Added 1 min ago
Branch Technical Manager
Pacific Office Automation
Phoenix, AZ
One of the largest independently owned document imaging dealers in the nation is currently seeking a Branch Technical Manager for one of our major Western United States Offices – Based out…
Added 1 min ago
Sales Associate
United Pacific
Van Nuys, CA
…location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform various duties including, but not limited to: Daily cash handling,…
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Senior Manager, Systems Software Engineering
Oracle
United States
- $146,300 to $306,400 USD / year
We are seeking a Senior Manager, Systems Software Engineering to lead the strategy, delivery, and operational excellence of enterprise device-management systems and services. This role owns…
Added 8 mins ago
Regional Sales Consultant
Good Feet Midwest
Webster, TX
Successful Sales Consultants can advance into Sales Manager positions and future leadership opportunities as Good Feet Midwest continues expanding throughout the Midwest and South.
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Sales Consultant
Good Feet Midwest
Houston - Meyerland, TX
- $60,000 to $80,000 USD / year
Successful Sales Consultants can advance into Sales Manager positions and future leadership opportunities as Good Feet Midwest continues expanding throughout the Midwest and South.
Added 8 mins ago
Regional Sales Consultant
Good Feet Midwest
Houston, TX
Successful Sales Consultants can advance into Sales Manager positions and future leadership opportunities as Good Feet Midwest continues expanding throughout the Midwest and South.
Added 9 mins ago
Manager-Security & Safety Overnight
Marriott
KISSIMMEE, FL
…recommendations for improvement), electronic key system and manager on duties…
Added 9 mins ago
Pharmacy Technician
Pennsylvania CVS Pharmacy, L.L.C.
Philadelphia, PA
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Closed listing

Pearson

Manager, Partnership Management

Augusta, ME, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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