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Added 2 mins ago
Product Manager, Client Services
RVO Health
Charlotte, NC
We are seeking a Product Manager to join our Healthcare Client Services team and own the product relationship with one of RVO Health’s largest health system partners. You’ll own the roadmap…
Added 6 mins ago
Lead Specialist, Performance Marketing
Pearson
Augusta, ME
This position is also known as: Senior Paid Search Manager; Lead SEM Specialist; Lead Performance Marketing Specialist; Paid Search Lead
Added 6 mins ago
CH
Data Analyst
Cayuse Holdings
Augusta, ME
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 6 mins ago
Lead Partner Executive
UKG
Augusta, ME
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on,…
Added 6 mins ago
Manager, Partnership Management
Pearson
Augusta, ME
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 6 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Augusta, ME
Share field trends and competitive practices with peers, product manager and leaders to promote organization learning and opportunities.
Added 6 mins ago
Manager, Personnel Program Management
NVIDIA USA
CA
…revolutionized parallel computing. More recently, GPU deep learning ignited modern AI - the next era of computing - with the GPU acting as the brain of computers, robots, and self-driving…
Added 7 mins ago
PN
Contracting Professional 3
Pacific Northwest National Laboratory
Richland, WA
- $91,000 USD / year
The Contracting Professional will perform complex procurement activities including assistance in development of acquisition strategies, including program advance planning, requirement…
Added 12 mins ago
CH
Data Analyst
Cayuse Holdings
Helena, MT
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 12 mins ago
Lead Partner Executive
UKG
Helena, MT
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on,…
Added 14 mins ago
ID
Sr. Project Manager - Digital / IT (SDLC Methodologies, Life Science)
INTEGRATED DNA TECHNOLOGIES, INC.
Austin, TX · Coralville, IA · Fargo, ND
- $95,000 to $130,000 USD / year
The Senior Project Manager is responsible for the success of large strategic projects. As needed, they may also provide management for a small program and will be responsible for planning,…
Added 16 mins ago
Assistant Manager(05734) - 13170-43 Atlantic Blvd
Domino's
Jacksonville, FL
Through our exclusive Management Development Program, you’ll be fully trained and certified, whether you’re new to management or bringing experience. Our program offers self-paced learning…
Added 18 mins ago
GD
Gold Dust West Elko - Hotel Housekeeping Manager
Gold Dust Elko, LLC
Elko, NV
- $18.5 to $19 USD / hour
Added 18 mins ago
GD
Gold Dust West Elko - Hotel Front Desk Representative Day
Gold Dust Elko, LLC
Elko, NV
- $14 to $14.5 USD / hour
Added 18 mins ago
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Gold Dust West Elko - Hotel Maintenance Technician Day
Gold Dust Elko, LLC
Elko, NV
- $18 to $23 USD / hour
Added 18 mins ago
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Gold Dust West Elko - Security Officer Graveyard
Gold Dust Elko, LLC
Elko, NV
- $15 to $16 USD / hour
Added 18 mins ago
Resuscitation Programs Advanced Instructor (per diem)
Yale New Haven Health
New Haven, CT
Under the supervision of the Yale New Haven Hospital Center for EMS Program Manager, the Advanced Life Support (ALS) Instructor is responsible for providing academic and psychomotor skills…
Added 18 mins ago
CH
Data Analyst
Cayuse Holdings
Carson City, NV
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.
Added 18 mins ago
Manager, Assistant Store
Ross Stores, Inc.
Carson City, NV
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning…
Added 21 mins ago
Information Security Lead
Boa Technology
Denver, CO
…Security Lead coordinates and advances BOA's global cybersecurity program, focusing primarily on Information Systems Governance/Risk/Compliance (GRC) and day-to-day security…
Added 22 mins ago
Associate Director for Advancement
University of Washington
Seattle, WA
For over 160 years, the University of Washington has been a hub for learning, innovation, problem solving and community building. Supporting this legacy and important public mission - with…
Added 22 mins ago
Manager, Software Engineering
Plansource
UNAVAILABLE
Working closely with Product, Engineering, QA, and cross functional partners, the Manager, Software Engineering creates an environment where engineers can do their best work. The role sets…
Added 26 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Conway, NH
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 26 mins ago
Engineering Training Manager - Hybrid
BAE Systems
Hudson, NH
The Electronic Systems (ES) Sector s Engineering Training Manager oversees the acquisition, training, development, and retention of over 5,000 engineers to meet the critical needs of our…
Added 26 mins ago
CH
Data Analyst
Cayuse Holdings
Concord, NH
- $100,000 to $110,000 USD / year
Perform data cleaning, transformation, and exploratory analysis to ensure data integrity and readiness for reporting and machine learning applications.

Closed listing

Pearson

Manager, Partnership Management

Helena, MT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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