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Added 1 min ago
Temporary Sales Support Associate
Tapestry, Inc.
Laredo, TX
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Added 6 mins ago
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Civil/Site Land Development PE/PM
GPAC
Jacksonville, FL
- $100,000 to $140,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 6 mins ago
G
Civil/Site Land Development PE/PM
GPAC
Miami, FL
- $100,000 to $140,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 6 mins ago
Sr Mgr Business Mgmt Lead (US) - Risk Strategy, Controls & Remediation
TD Bank, N.A.
Charlotte, NC · Mount Laurel, NJ
Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and…
Added 7 mins ago
Executive Assistant
Harvard University
Boston, MA
…Public Health. The Executive Assistant will serve as a trusted partner and central point of coordination, managing complex scheduling, travel, communications, academic administration, and…
Added 7 mins ago
Senior Research Portfolio Administrator
Harvard University
Boston, MA
Responsibilities include proposal development and submission, budget preparation, award management, financial analysis, forecasting, reconciliations, effort management, reporting, and award…
Added 10 mins ago
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Senior Sales Executive - Federal Government Healthcare
Oracle
Jefferson City, MO
- $112,400 to $194,400 USD / year
+ Position solutions according to agency needs, including Oracle Health EHR, revenue cycle management, Oracle Health HIE, Oracle Health Seamless Exchange, Oracle Health Data Warehouse,…
Added 13 mins ago
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Construction Superintendent
GPAC
Mesquite, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
McAllen, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Pasadena, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Waco, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Midland, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
Staff UX Quantitative Researcher, AI Enablement
Google
Sunnyvale, CA · Seattle, WA
…multi-disciplinary team, collaborating closely with Engineering and Product Management to create industry-leading, innovative…
Added 13 mins ago
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Electrical Superintendent
GPAC
Round Rock, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Lewisville, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Carrollton, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Abilene, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Pearland, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
College Station, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Odessa, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
New Braunfels, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
League City, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Conroe, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 13 mins ago
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Electrical Superintendent
GPAC
Richardson, TX
- $125,000 to $175,000 USD / year
Partner with Project Managers to monitor labor, budgets, productivity, and project performance.
Added 14 mins ago
Director of Sales, Enterprise Sales | US-Remote
Neuron 7
Remote, United States
Executive discovery, ROI/business-case development, and clear differentiation from legacy knowledge-management and service tools

Closed listing

Pearson

Manager, Partnership Management

Concord, NH, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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