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General Clerk III
Sierra Management And Technologies Inc
Orange Park, FL
- $20.46 USD / hour
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Software Developer, Mid
Sierra Management And Technologies Inc
California, MD
Sierra Management and Technologies, Inc. (Sierra), provides unparalleled logistics and program management, cutting-edge software and IT system development, and innovative data science and…
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Logistics Specialist, Journeyman
Sierra Management And Technologies Inc
Orange Park, FL
- $50,000 to $65,000 USD / year
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Senior Program Management Analyst
Sierra Management And Technologies Inc
Lakehurst, NJ
Performs critical program management, technical, or business analysis of major DoD acquisition systems and provides recommendations to ensure program success. Provides program analysis…
Added just now
Data Scientist, Journeyman
Sierra Management And Technologies Inc
California, MD
Sierra Management and Technologies, Inc. (Sierra), provides unparalleled logistics and program management, cutting-edge software and IT system development, and innovative data science and…
Added just now
Clearinghouse Site Representative
Sierra Management And Technologies Inc
Havelock, NC · California, MD · Lakehurst, NJ · Orange Park, FL
Sierra Management and Technologies, Inc. (Sierra), provides unparalleled logistics and program management, cutting-edge software and IT system development, and innovative data science and…
Added 1 min ago
Sr. Product Manager AI Platform
Hays
Orlando, FL
Our client is seeking a Sr. Product Manager AI Platform in Orlando, FL
Added 2 mins ago
Asst 7hr, Stdt Nutr
Hillsborough County Public Schools
Dover, FL
· Provides friendly and respectful customer service, including but not limited to acknowledging students by name and thanking each student for their business, keeping the serving area neat…
Added 2 mins ago
Asst 7hr, Stdt Nutr
Hillsborough County Public Schools
Apollo Beach, FL
· Provides friendly and respectful customer service, including but not limited to acknowledging students by name and thanking each student for their business, keeping the serving area neat…
Added 2 mins ago
Asst 7hr, Stdt Nutr
Hillsborough County Public Schools
Tampa, FL
· Provides friendly and respectful customer service, including but not limited to acknowledging students by name and thanking each student for their business, keeping the serving area neat…
Added 3 mins ago
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Mitigation General Manager
GPAC
Dallas, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 3 mins ago
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Mitigation General Manager
GPAC
Plano, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 3 mins ago
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Mitigation General Manager
GPAC
Irving, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 4 mins ago
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Mitigation General Manager
GPAC
Richardson, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 4 mins ago
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Mitigation General Manager
GPAC
Garland, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 4 mins ago
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Mitigation General Manager
GPAC
Frisco, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 4 mins ago
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Mitigation General Manager
GPAC
McKinney, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 4 mins ago
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Mitigation General Manager
GPAC
Carrollton, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 4 mins ago
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Mitigation General Manager
GPAC
Arlington, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 4 mins ago
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Mitigation General Manager
GPAC
Grand Prairie, TX
- $100,000 to $130,000 USD / year
This company is actively seeking a driven and experienced Mitigation General Manager to lead its mitigation operations and support continued growth. An established, IICRC-certified…
Added 7 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Merrillville, IN
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 9 mins ago
Assistant Manager - Kay Jewelers - Gateway Mall
Sterling Jewelers Inc.
Lincoln, NE
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 9 mins ago
Assistant Store Manager - Kay Jewelers - Alabaster Promenade
Sterling Inc
Alabaster, AL
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 9 mins ago
Assistant General Manager - Jared Jewelers - Meridian Square
Sterling Jewelers Inc.
Aurora, IL
The Assistant General Manager is a culture carrier, floor leader, and coach who helps bring the Jared Brand Promise to life through daily execution, team development, and elevated customer…
Added 9 mins ago
Assistant General Manager - Jared Vault - Merrimack Premium Outlets
Sterling Inc
Merrimack, NH
Reporting to this Position: All store personnel in the General Manager’s absence

Closed listing

Pearson

Manager, Partnership Management

Concord, NH, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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