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PU
Behavioral Intervention Technician 29252
Poway Unified School District
Poway, CA
- $26.17 to $33.49 USD / hour
Work with program staff and students served through IEPs across multiple school sites to support delivery of positive behavior intervention strategies and progress monitoring of related…
Added 1 min ago
US
Sr Manager Field Ops
United Site Services
SEATTLE, WA
- $116,160 to $174,240 USD / year
Support the area manager as needed in the strategic planning and execution of organizational initiatives
Added 1 min ago
Safety Specialist (0077422T)
University of Hawaii
Honolulu, HI
Oversees program vehicle fleets across all programs and locations through work with project managers, including maintenance and repair, safety checks, registration, licensing and servicing…
Added 2 mins ago
SH
Senior Project Manager
Stanford Health Care
MENLO PARK, CA
- $68.52 to $90.78 USD / hour
The Senior Project Manager is responsible for managing the programming, planning and activation of complex projects under the general supervision of the Director. Ensures the completion of…
Added 2 mins ago
Information Security Lead
Boa Technology
Denver, CO
…Security Lead coordinates and advances BOA's global cybersecurity program, focusing primarily on Information Systems Governance/Risk/Compliance (GRC) and day-to-day security…
Added 3 mins ago
KC
Special Events Manager
King County Library System
Issaquah, WA
- $43.57 to $53.01 USD / hour
KCLS is seeking a Special Events Manager to lead the strategy, planning, and execution of fundraising events, community gatherings, and celebrations to generate critical revenue in support…
Added 3 mins ago
Associate Director for Advancement
University of Washington
Seattle, WA
…meaningful connections that foster pride, advocacy and philanthropic…
Added 4 mins ago
Manager, Software Engineering
Plansource
UNAVAILABLE
The Manager, Software Engineering is responsible for leading and developing a team of software engineers while ensuring the delivery of high quality, scalable, and maintainable SaaS…
Added 4 mins ago
KC
Project/Program Manager III
King County
Seattle, WA
- $56.82 to $68.69 USD / hour
…collaborative and process-oriented Non-Revenue Vehicle (NRV) Project/Program Manager III. This Project/Program Manager (PPM III) role will lead the development of a holistic program that…
Added 4 mins ago
Capital Delivery Efficiency & Rule 171 Specialist (SDA)
King County
Seattle, WA
…development of King County’s largest, most complex capital program, driving a wide variety of interesting, challenging, and critical…
Added 4 mins ago
PF
Relationship Manager - TPA Customer Care (Retirement Solutions)
Principal Financial Group
San Francisco, CA · Chicago, IL · Denver, CO · Minneapolis, MN · Buffalo, NY
- $84,600 to $187,200 USD / year
As a Relationship Manager within our TPA Customer Care area, you will play a pivotal role in developing and nurturing deep relationships with advisors, unbundled plan sponsors, and…
Added 5 mins ago
BH
Admission Registered Nurse (RN) - Wednesday - Saturday, 8am - 6pm
Bristol Hospice
Grants Pass, OR
- $50 to $52 USD / hour
Join the Bristol Hospice team as a Hospice Admissions RN, where your work will play a critical role in providing comfort, support, and dignity to those nearing the end of life!
Added 5 mins ago
Assoc. Manager, Application Management, Data Management, Global EPM Cloud Systems COE
Henry Schein, Inc.
Remote, United States
The Manager, Data Management Coordinates the governance, integrity, and operational execution of Henry Schein’s Enterprise Performance Management (EPM) environment to ensure accurate,…
Added 6 mins ago
Senior Software Technical Program Manager
Muon Space
San Jose, CA
We are seeking a Senior Technical Program Manager (TPM) to drive cross-functional planning and execution for our High Performance Compute, Simulation, and Test Teams. In this role, you will…
Added 7 mins ago
Branch Manager 4 - Evanston, IL
U.S. Bank National Association
Evanston, IL
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…
Added 7 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Conway, NH
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 8 mins ago
GH
Physician Assistant
Genesis Healthcare
Franklin, NH
- $112,320 to $133,120 USD / year
Comprehensive 90-day training program and continued support
Added 8 mins ago
GH
Nurse Practitioner
Genesis Healthcare
Franklin, NH
- $112,320 to $133,120 USD / year
Comprehensive 90-day training program and continued support
Added 8 mins ago
Engineering Training Manager - Hybrid
BAE Systems
Hudson, NH
The Electronic Systems (ES) Sector s Engineering Training Manager oversees the acquisition, training, development, and retention of over 5,000 engineers to meet the critical needs of our…
Added 8 mins ago
GH
Occupational Therapist (OT)
Genesis Healthcare
Nashua, NH
- $60 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 8 mins ago
GH
Occupational Therapist (OT)
Genesis Healthcare
Nashua, NH
- $55 to $60 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 8 mins ago
Strategic Account Executive – Employee Benefits
Hub International
Manchester, NH
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
Added 8 mins ago
Campaign Execution Project Manager (Remote) US
Cengage Group
Manchester, NH
As a Campaign Execution Project Manager at Cengage, you will play a pivotal role in driving marketing success by leading the planning, coordination, and execution of integrated campaigns.…
Added 8 mins ago
Project Accountant - Remote, US
Bowman
Concord, NH
Review and analyze key performance metrics to support operations management and identify continuous improvement processes.
Added 8 mins ago
Lead Specialist, Performance Marketing
Pearson
Concord, NH
This position is also known as: Senior Paid Search Manager; Lead SEM Specialist; Lead Performance Marketing Specialist; Paid Search Lead

Closed listing

Pearson

Manager, Partnership Management

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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