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Added 1 min ago
SH
Senior Project Manager
Stanford Health Care
MENLO PARK, CA
- $68.52 to $90.78 USD / hour
The Senior Project Manager is responsible for managing the programming, planning and activation of complex projects under the general supervision of the Director. Ensures the completion of…
Added 4 mins ago
Capital Delivery Efficiency & Rule 171 Specialist (SDA)
King County
Seattle, WA
…for future generations. You will be supporting the growth and strategic development of King County’s largest, most complex capital program, driving a wide variety of interesting,…
Added 4 mins ago
PF
Relationship Manager - TPA Customer Care (Retirement Solutions)
Principal Financial Group
San Francisco, CA · Chicago, IL · Denver, CO · Minneapolis, MN · Buffalo, NY
- $84,600 to $187,200 USD / year
As a Relationship Manager within our TPA Customer Care area, you will play a pivotal role in developing and nurturing deep relationships with advisors, unbundled plan sponsors, and…
Added 5 mins ago
Assoc. Manager, Application Management, Data Management, Global EPM Cloud Systems COE
Henry Schein, Inc.
Remote, United States
The Manager, Data Management Coordinates the governance, integrity, and operational execution of Henry Schein’s Enterprise Performance Management (EPM) environment to ensure accurate,…
Added 8 mins ago
Lead Specialist, Performance Marketing
Pearson
Concord, NH
This position is also known as: Senior Paid Search Manager; Lead SEM Specialist; Lead Performance Marketing Specialist; Paid Search Lead
Added 8 mins ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Concord, NH
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
Added 8 mins ago
CH
Behavioral Scientist, Senior
Cayuse Holdings
Concord, NH
- $160,000 to $175,000 USD / year
Comfortable presenting findings to executive leadership and shaping strategic policy or program design.
Added 8 mins ago
O
Commercial Technical Program Manager
Oracle
Concord, NH
- $126,200 to $264,100 USD / year
Oracle is seeking an experienced Commercial Technical Program Manager (IC5) to support one of our most strategic global customers.
Added 8 mins ago
Technical Account Manager
Red Hat
Concord, NH
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Technical Account Manager. In this role, you will provide adoption guidance,…
Added 8 mins ago
Manager, Partnership Management
Pearson
Concord, NH
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 8 mins ago
C
Product Manager – Retirement Services
Cognizant
Concord, NH
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 8 mins ago
Platform Engineer - Remote
SitusAMC
Concord, NH
Other activities as may be assigned by your manager
Added 8 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Concord, NH
Operational Excellence: Deliver solutions in high-pressure, multi-customer environments, addressing complex needs with speed and precision.
Added 8 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Concord, NH
Responsible for the management, development and execution of sales strategies for a high-performing, complex territory. With Enterprise leaders, creates, and drives a sales strategy that…
Added 8 mins ago
Senior Proposal Manager
Maximus
Concord, NH
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 8 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Concord, NH
- $70 to $80 USD / hour
…to support senior leadership and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA…
Added 11 mins ago
Director Product Manager, Cloud Infrastructure and AI Networking
Hewlett Packard Enterprise
Sunnyvale, CA · Roseville, CA
…insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are…
Added 16 mins ago
Business Insights Manager
CVS Health
Providence, RI · Woonsocket, RI
Are you passionate about data-driven strategic decision making in a dynamic complex healthcare marketplace? If so, consider advancing your career as a Business Insights Manager within…
Added 16 mins ago
Security Program Manager
Insight Global
Woonsocket, RI
-Experienced Program/Product Manager leading initiatives across Cybersecurity, Cloud, Identity, Infrastructure, Platform Engineering, AI, Networking, and DevOps.
Added 16 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Providence, RI
- $70 to $80 USD / hour
…to support senior leadership and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA…
Added 23 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Baton Rouge, LA
- $70 to $80 USD / hour
…to support senior leadership and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA…
Added 29 mins ago
Marketing Specialist (ACPE)(PCN 05-0215)
State of Alaska
Anchorage, AK
…all of ACPE’s social media platforms, identify and develop strategic stakeholder content to inform and improve awareness and connection to ACPE, in support of ACPE’s Strategic Plan,…
Added 35 mins ago
Implementation Manager
Standard Metrics
Remote, United States
Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior stakeholders at our customers
Added 36 mins ago
Principal Program Manager - GBSG Commercial Operations, US GTM
Intuit
Mountain View, CA
As a Principal Program Manager, you will sit at the center of Commercial Operations, the connective tissue driving execution across the commercial organization. You'll own the program…
Added 41 mins ago
Senior Manager of Integrated Communications
Amro Fabricating Corporation
United States
As Senior Manager of Integrated Communications, you will help advance Karman’s business priorities, market positioning, and growth objectives through strategic communications planning and…

Closed listing

Pearson

Manager, Partnership Management

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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