Jobs in the United States

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Added 2 mins ago
SO
Accounting Technician 1 (PCN 063867)
State of Alaska
Fairbanks, AK
- $24.87 USD / hour
…for employees and clients; participating in the continuous improvement process related to travel and accounts payable processing for the State of…
Added 7 mins ago
Implementation Manager
Standard Metrics
Remote, United States
Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment
Added 12 mins ago
Registered Nurse - Patient Safety Manager
Veterans Affairs, Veterans Health Administration
Baltimore, MD
Added 12 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Baltimore, MD
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 12 mins ago
Registered Nurse Case Manager
Ascension Health
Baltimore, MD
Drive continuous care improvement through active collaboration with the care transition team, constantly re-evaluating health plans to adapt to a patient's changing condition in real-time.
Added 13 mins ago
Registered Nurse (Interventional Radiology) Per Diem
Northwell
United States
Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation, and evaluation…
Added 13 mins ago
CO
Senior Civil Engineer - Public Works
City of Oxnard
Oxnard, CA
- $53.19 to $85.1 USD / hour
…Engineer to provide engineering leadership, oversee capital improvement projects, and support the delivery of the City’s Capital Improvement Program (CIP) within the Engineering and Capital…
Added 14 mins ago
Manager, Partnership Management
Pearson
Santa Fe, NM
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 16 mins ago
GI
Managing Consultant | Healthcare Operations & Transformation Project Manager
Guidehouse Inc.
VA
- $113,000 to $188,000 USD / year
…through programs including the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), Foreign Medical Program (FMP), and specialty programs. Its evolving…
Added 20 mins ago
Patient Care Technician Preceptor - PCT - Dialysis
Fresenius Medical Care
W Des Moines, IA
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 20 mins ago
Student Recruiter III
Iowa State University
Ames, IA
…enrollment data and student feedback to identify opportunities for…
Added 20 mins ago
Manager Building Services
Iowa State University
Ames, IA
This is a people leadership and operations management role in a highly technical, creative environment. The manager will lead professional and student staff with varied areas of expertise,…
Added 20 mins ago
Data Center Security Project Manager (Des Moines)
Insight Global
West Des Moines, IA
Proficiency in Microsoft Office and data-driven process improvement
Added 21 mins ago
PF
Product Manager II (AI Capabilities)
Principal Financial Group
Des Moines, IA
- $104,400 to $187,200 USD / year
…financial security accessible to all. We're seeking a Product Manager II to lead the strategy, governance, and ongoing evolution of AI-powered capabilities supporting our Individual…
Added 21 mins ago
Quality Control Supervisor
Crystal
Hiawatha, IA
…onboarding, staffing, and formal personnel actions with the Quality Manager and…
Added 23 mins ago
Software Engineering Manager for Cloud, DevOps & AI
Daimler Truck North America LLC
Portland, OR
As a Software Engineering Manager for Cloud, DevOps & AI, you will own the vision, strategy, planning, development, implementation, and management of a comprehensive IT portfolio that spans…
Added 26 mins ago
SL
Office Manager, International Student Services
Salt Lake Community College (UT)
Salt Lake City, UT
- $60,147.47 to $65,377.69 USD / year
The Office Manager for International Student Services (ISS) provides operational leadership and administrative management for the International Student Services office. Reporting to the…
Added 30 mins ago
Manager Programs 3
CORP-Corporate Office
United States
Northrop Grumman’s Aeronautics Systems sector is seeking a Program Manager 3 to serve as the Development Sub-IPT Lead in support of Test and Evaluation. This role will provide integrated…
Added 30 mins ago
Information Systems Engineer Manager 2
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
Added 31 mins ago
SR
Supply Chain Manager
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
- $95,443 to $133,622 USD / year
…interpreted results. Plays an active role in problem-solving and process improvement while adhering to scope and…
Added 37 mins ago
T
Inventory Control Specialist
TEKsystems
Carlsbad, CA
- $22 to $27 USD / hour
…cross-functional partners, and prepares reports as directed by the manager. The position is designed as a developing inventory control role with an emphasis on transaction accuracy, timely…
Added 38 mins ago
QT
Engineering Project Manager
QED TECHNOLOGIES INTERNATIONAL LLC
Rochester, NY
- $108,140 to $173,023 USD / year
Reporting to the Senior Project Manager, this individual-contributor role leads and aligns Engineering, Operations, Supply Chain, Quality, Applications, and Sales throughout the product…
Added 40 mins ago
Program Manager
HCA Healthcare
Fort Walton Beach, FL
Do you have the career opportunities as a(an) Program Manager you want with your current employer? We have an exciting opportunity for you to join HCA Florida Fort Walton-Destin Hospital…
Added 40 mins ago
Director, Enterprise Sales - East
The ODP Group, LLC
Boca Raton, FL
Analyze customer, market, and competitive insights across Enterprise Sales to identify growth opportunities, risks, and process improvements. Provide actionable feedback to executive…
Added 40 mins ago
Advanced Clinical Pharmacist
HCA Healthcare
Ocala, FL
Support and participate in the goals of the organization’s quality improvement, risk management and patient safety program to include but not limited to National Patient Safety Goals, Core…

Pearson

Manager, Partnership Management

Santa Fe, NM, United States

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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