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Added 3 mins ago
O
Commercial Technical Program Manager
Oracle
Augusta, ME
- $126,200 to $264,100 USD / year
8+ years of experience in technical program management, commercial operations, cloud infrastructure, enterprise technology, strategic customer management, or a related field.
Added 3 mins ago
Manager, Partnership Management
Pearson
Augusta, ME
Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans,…
Added 3 mins ago
Systems Administrator – Kiteworks
SitusAMC
Augusta, ME
Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other…
Added 3 mins ago
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Information Security Engineer
TTEC
Augusta, ME
- $65,000 to $70,000 USD / year
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of…
Added 3 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Augusta, ME
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 4 mins ago
PN
Contracting Professional 3
Pacific Northwest National Laboratory
Richland, WA
- $91,000 USD / year
Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications…
Added 10 mins ago
MT
Administrative Associate IV
Montana Tech
Butte, MT
- $18.19 USD / hour
…advanced administrative support, including coordinating daily operations, managing communications, maintaining records, assisting with projects, and supporting faculty, staff, and students.…
Added 10 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Helena, MT
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 15 mins ago
Document Control Specialist
Western Lithium Corp
Winnemucca, NV
Added 16 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Carson City, NV
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 18 mins ago
Information Security Lead
Boa Technology
Denver, CO
Reporting to the Director of Business Systems and IT, the Information Security Lead coordinates and advances BOA's global cybersecurity program, focusing primarily on Information Systems…
Added 24 mins ago
Regional Account Executive - Southern New Hampshire or Northern Massachusetts
U.S. Bank
Concord, NH
…a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers,…
Added 24 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Concord, NH
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 24 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Concord, NH
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 28 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WALLA WALLA, WA
- $18.25 to $25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 28 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
TYLER, TX
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 28 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HOUSTON, TX
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 28 mins ago
Emerging Store Manager
Walgreens
PORTLAND, OR
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 28 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHARLOTTE, NC
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 28 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SCHENECTADY, NY
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 28 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
JAMAICA, NY
- $18.5 to $20 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 28 mins ago
Emerging Store Manager
Walgreens
ALBUQUERQUE, NM
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 28 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ALBUQUERQUE, NM
- $17 to $23.25 USD / hour
…developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their…
Added 28 mins ago
W
Pharmacy Operations Manager
Walgreens
ELIZABETH, NJ
- $22.5 to $35.75 USD / hour
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a…
Added 28 mins ago
Emerging Store Manager
Walgreens
SAINT CHARLES, MO
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…

Closed listing

Pearson

Manager, Partnership Management

Des Moines, IA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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