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Added 2 mins ago
CH
Executive Chef-260 EX
Crescent Hotels and Resorts
Baltimore, MD
- $85,000 USD / year
…bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in…
Added 2 mins ago
Branch Manager - Greater Baltimore Market - Baltimore, Maryland
JPMorgan Chase
Baltimore, MD
Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
Added 2 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Baltimore, MD
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 4 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Santa Fe, NM
Share field trends and competitive practices with peers, product manager and leaders to promote organization learning and opportunities.
Added 4 mins ago
Lead Specialist, Performance Marketing
Pearson
Santa Fe, NM
People management, leadership, and development experience
Added 4 mins ago
Manager, Partnership Management
Pearson
Santa Fe, NM
This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and…
Added 7 mins ago
GI
Managing Consultant | Healthcare Operations & Transformation Project Manager
Guidehouse Inc.
VA
- $113,000 to $188,000 USD / year
Provide team leadership and support practice growth. Mentor junior staff through coaching, quality review, and day-to-day workstream leadership. Support proposals, contract modifications,…
Added 10 mins ago
Branch Manager 4 - Evanston, IL
U.S. Bank National Association
Evanston, IL
-Adaptive Coaching - Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering…
Added 11 mins ago
Manager Building Services
Iowa State University
Ames, IA
This is a people leadership and operations management role in a highly technical, creative environment. The manager will lead professional and student staff with varied areas of expertise,…
Added 12 mins ago
Business Development & Field Innovation Manager
Motorola Solutions, Inc.
Remote, United States
Motorola Solutions Applied Technology is seeking a forward-thinking, technically grounded Business Development & Field Innovation Manager to drive growth and market expansion across our…
Added 16 mins ago
UG
Senior Product Manager
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
…outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers,…
Added 17 mins ago
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Architecture Project Manager
GPAC
Phoenix, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 17 mins ago
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Architecture Project Manager
GPAC
Tucson, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
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Architecture Project Manager
GPAC
Mesa, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
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Architecture Project Manager
GPAC
Chandler, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
G
Architecture Project Manager
GPAC
Gilbert, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
G
Architecture Project Manager
GPAC
Glendale, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
G
Architecture Project Manager
GPAC
Scottsdale, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
G
Architecture Project Manager
GPAC
Peoria, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
G
Architecture Project Manager
GPAC
Tempe, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
G
Architecture Project Manager
GPAC
Surprise, AZ
- $90,000 to $110,000 USD / year
…your career? An established, multidisciplinary architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 18 mins ago
SI
Product Marketing Sr Manager – Sales Enablement (Customer Zero)
Salesforce, Inc.
WA · IL · IN
- $770,000 to $880,000 USD / year
We are seeking a Product Marketing Sr Manager – Sales Enablement to lead cross-functional partnerships and the development and activation of field-facing content for the Customer Zero…
Added 30 mins ago
TW
Manager, Software Engineering
The Walt Disney Company
Celebration, FL
- $165,900 to $222,400 USD / year
This role is accountable for building and developing high-performing engineering teams while driving the successful delivery, operation, and continuous improvement of technology solutions.…
Added 30 mins ago
Deputy Director for Foundation Finance and Compliance
Jackson State University (MS)
Jackson, MS
Establish and maintain a fraud prevention and detection program, including segregation of duties protocols, dual-authorization requirements for significant transactions, and whistleblower…
Added 30 mins ago
Regional Clinical Educator
HCA Healthcare
Jacksonville, FL
The Manager of Education - Medical Transport is responsible for the development, implementation and evaluation of the EMS education program for the Medical Transport departments in a…

Closed listing

Pearson

Manager, Partnership Management

Des Moines, IA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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