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Added 1 min ago
Operational Excellence Manager
Stryker
Fort Lauderdale, FL
Lead enterprise-wide projects and create a continuous improvement program that improves operational performance and key business metrics while partnering with functional leaders on process…
Added 6 mins ago
Sr cGMP Pharmaceutical Manager
Fresenius Medical Care
New Orleans, LA
Analyzes product and process data trends to assess the state of control and identify improvement opportunities.
Added 6 mins ago
Analyst, Sr
Entergy
New Orleans, LA
…consultation, and innovation. Working under the direction of the Manager, Employee Experience Business Solutions, this role translates strategic recommendations into actionable solutions,…
Added 6 mins ago
Product Manager - Manufacturing
Intralox
New Orleans, LA
3-5 years of Product Management experience, plus demonstrated experience standing up a process, program, or function
Added 6 mins ago
Clinical Laboratory Scientist - Core Laboratory
Veterans Affairs, Veterans Health Administration
New Orleans, LA
Added 6 mins ago
Project Accountant - Remote, US
Bowman
Baton Rouge, LA
Review and analyze key performance metrics to support operations management and identify continuous improvement processes.
Added 6 mins ago
Program Manager
Zayo
Baton Rouge, LA
The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices,…
Added 6 mins ago
VI
Infusion Registered Nurse, Full-Time - Wilton, CT
Vivo Infusion
Wilton, CT
- Full-time
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Added 6 mins ago
Manager - IT Service Management
Maximus
Baton Rouge, LA
Advance ITSM Process Excellence: Apply ITIL best practices across Request, Knowledge, Incident, Change, Problem, and Asset Management while leading process improvement and service…
Added 6 mins ago
Group Product Manager, Privacy
Ford Motor Company
Baton Rouge, LA
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 6 mins ago
Manager, Partnership Management
Pearson
Baton Rouge, LA
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 6 mins ago
Digital Program Manager
Datavant
Baton Rouge, LA
Contribute to process improvement initiatives by identifying inefficiencies and recommending enhancements to workflows, tools, and client experiences.
Added 6 mins ago
Platform Engineer - Remote
SitusAMC
Baton Rouge, LA
…administration, governance, security, integrations, and continuous improvement of our Microsoft Azure DevOps environment. This role will serve as the primary platform administrator and…
Added 6 mins ago
LR
Blood Bank Technical Coordinator - MLS (85626)
LAKE REGION HEALTHCARE
FERGUS FALLS, MN
- $33.55 to $44.42 USD / hour
Cooperates in the laboratory Quality Improvement program through collecting data, reviewing results, and cooperating with corrective recommendations.
Added 8 mins ago
Quality Engineer
USBEC ABB Motors and Mechanical Inc.
Fort Smith, AR
…individuals and teams to resolve material discrepancies and in-process quality problems, conducts root cause analysis to eliminate scrap and process variation. Assists and/or leads…
Added 10 mins ago
NM
Medical Assistant-Surgery Full Time Days
Northwestern Memorial Healthcare
Palos Heights, IL
- $19.13 to $25.83 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 12 mins ago
SO
Accounting Technician 1 (PCN 063867)
State of Alaska
Fairbanks, AK
- $24.87 USD / hour
…for employees and clients; participating in the continuous improvement process related to travel and accounts payable processing for the State of…
Added 18 mins ago
Implementation Manager
Standard Metrics
Remote, United States
Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment
Added 22 mins ago
Registered Nurse - Patient Safety Manager
Veterans Affairs, Veterans Health Administration
Baltimore, MD
Added 22 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Baltimore, MD
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 22 mins ago
Registered Nurse Case Manager
Ascension Health
Baltimore, MD
Drive continuous care improvement through active collaboration with the care transition team, constantly re-evaluating health plans to adapt to a patient's changing condition in real-time.
Added 23 mins ago
Registered Nurse (Interventional Radiology) Per Diem
Northwell
United States
Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation, and evaluation…
Added 24 mins ago
CO
Senior Civil Engineer - Public Works
City of Oxnard
Oxnard, CA
- $53.19 to $85.1 USD / hour
…Engineer to provide engineering leadership, oversee capital improvement projects, and support the delivery of the City’s Capital Improvement Program (CIP) within the Engineering and Capital…
Added 25 mins ago
Manager, Partnership Management
Pearson
Santa Fe, NM
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 27 mins ago
GI
Managing Consultant | Healthcare Operations & Transformation Project Manager
Guidehouse Inc.
VA
- $113,000 to $188,000 USD / year
…through programs including the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), Foreign Medical Program (FMP), and specialty programs. Its evolving…

Closed listing

Pearson

Manager, Partnership Management

Bismarck, ND, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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