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Added 1 min ago
Area Manager, Devices and Services Physical Security
Amazon.com Services LLC
Sunnyvale, CA
…seeks a seasoned corporate security leader to serve as an Area Manager for Amazon Devices & Services (D&S) spaces primarily at West Coast sites and also across AMER. This position demands…
Added 1 min ago
District Sales Manager - Bone Health - St. Louis, MO
Amgen
Saint Louis, MO
…serve patients, we are actively searching for a District Sales Manager to deliver on this commitment to…
Added 1 min ago
Business Development Specialist
PanEnergy Services, LP
Waltham, MA
…a commercially minded professional who thrives on building customer relationships, developing growth strategies, and creating innovative solutions that deliver value for both Enbridge and…
Added 1 min ago
Business Development Specialist
Enbridge Employee Services Inc
Waltham, MA
…role plays a key part in driving growth by building strong customer relationships, shaping market opportunities, and advancing projects that support our long-term business…
Added 2 mins ago
Assistant Manager - Kay Jewelers - Gateway Mall
Sterling Jewelers Inc.
Lincoln, NE
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 2 mins ago
Assistant Store Manager - Kay Jewelers - Alabaster Promenade
Sterling Inc
Alabaster, AL
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 2 mins ago
Assistant Store Manager in Waiting - Kay Jewelers - Catskill, NY
Sterling Inc
Catskill, NY
Commitment to delivering exceptional customer experiences and achieving business results.
Added 2 mins ago
Assistant Manager - Kay Jewelers - Park Place
Sterling Jewelers Inc.
Tucson, AZ
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 3 mins ago
CDL Truck Driver Commercial - Benefits Day 1
WM
Humble, TX
Communicates customer requests to Operations Manager or Dispatch.
Added 3 mins ago
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Business Development - Restoration
GPAC
Everett, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Kent, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Yakima, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Vancouver, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Tacoma, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Spokane, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Seattle, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
G
Business Development - Restoration
GPAC
Renton, WA
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Bend, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Beaverton, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Gresham, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Grants Pass, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Corvallis, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Eugene, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Hillsboro, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…
Added 3 mins ago
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Business Development - Restoration
GPAC
Medford, OR
- $50,000 to $70,000 USD / year
Keywords: business development, restoration sales, business development representative, business development manager, outside sales, sales and marketing representative, marketing…

Closed listing

Pearson

Manager, Partnership Management

Bismarck, ND, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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