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Added 3 mins ago
Loyalty Program Manager, International
Choice Hotels
North Bethesda, MD
The role is a key driver of program design, product, and strategic workstreams for the loyalty program internationally, inclusive of benefits design, value proposition, tier architecture,…
Added 3 mins ago
Manager Revenue Management
Breakthru Beverage Group
Linthicum, MD · Middle River, MD
The primary role of the Revenue Management Manager is to analyze sales and financial data to ensure we are priced appropriately to achieve supplier goals while maintaining appropriate…
Added 3 mins ago
VP/MD, Technology Business Operations
OneMain Financial
Baltimore, MD
12–15 years of experience in technology business operations or technology financial management,
Added 3 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Northrop Grumman’s Chief Information and Digital Office (CIDO) is seeking an Information Technology Manager (M3) to lead the CIDO Engineering Digital Solutions organization in support of…
Added 3 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Northrop Grumman’s Chief Information and Digital Office (CIDO) seeks an Information Technology Manager (M3) to lead the Mission Systems CIDO Operations Digital Solutions organization,…
Added 3 mins ago
T
Senior Engagement Manager
TEKsystems
Hanover, MD
- $115,000 to $165,000 USD / year
Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a…
Added 3 mins ago
Commercial Landscape Account Manager
The Davey Tree Expert Company
Gaithersburg, MD
Manage and monitor daily operations and assigned book of business to ensure client expectations and contract specifications are met.
Added 3 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Gaithersburg, MD
Black & Veatch’s Infrastructure Advisory Business provides a portfolio of solutions focused on the asset lifecycle, including Asset Management & Operations & Maintenance, Infrastructure…
Added 3 mins ago
Commercial Landscape Branch Manager
The Davey Tree Expert Company
Gaithersburg, MD
Responsible for the growth and profitability of the district operations while providing and promoting the leadership, vision, support, direction and enforcement of company policies for all…
Added 3 mins ago
AD
Quality Assurance Specialist - Manufacturing (Rockville, MD)
Antech Diagnostics
Rockville, MD
- $63,000 to $79,000 USD / year
The Quality Assurance Specialist supports daily Quality Assurance and compliance operations across manufacturing, distribution, and biobank facilities. Working under general supervision…
Added 4 mins ago
O
Commercial Technical Program Manager
Oracle
Annapolis, MD
- $126,200 to $264,100 USD / year
8+ years of experience in technical program management, commercial operations, cloud infrastructure, enterprise technology, strategic customer management, or a related field.
Added 4 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Annapolis, MD
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 4 mins ago
Manager, Partnership Management
Pearson
Annapolis, MD
Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans,…
Added 4 mins ago
Manager - IT Service Management
Maximus
Annapolis, MD
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 4 mins ago
Platform Engineer - Remote
SitusAMC
Annapolis, MD
…delivery, security, infrastructure, architecture, compliance, and business stakeholders. The role also leads the Azure DevOps governance committee and helps mature platform standards,…
Added 4 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Annapolis, MD
Lead daily patient dining operations, ensuring meals are accurate, timely, and delivered with excellent service.
Added 4 mins ago
C
Product Manager – Retirement Services
Cognizant
Annapolis, MD
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 4 mins ago
Manager Database Administrator - Remote US
SitusAMC
Annapolis, MD
The Database Administration team is responsible for the management of SitusAMC database technology and associated systems and processes. This role is an experienced senior leader who will…
Added 4 mins ago
Systems Administrator – Kiteworks
SitusAMC
Annapolis, MD
Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other…
Added 4 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Annapolis, MD
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 4 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Annapolis, MD
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 8 mins ago
Clinical Applications Specialist - Dosimetrist (Traveling Position)
x Varian Medical Systems, Inc.
Remote, United States
…guidelines and to fully utilize the complex functionality of the technology to meet their business…
Added 10 mins ago
Accenture Edge - Senior SAP Production Planning (PP) Manager
Accenture LLP Company
NY
…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent…
Added 19 mins ago
O
Commercial Technical Program Manager
Oracle
Augusta, ME
- $126,200 to $264,100 USD / year
8+ years of experience in technical program management, commercial operations, cloud infrastructure, enterprise technology, strategic customer management, or a related field.
Added 19 mins ago
Manager, Partnership Management
Pearson
Augusta, ME
Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans,…

Closed listing

Pearson

Manager, Partnership Management

Tallahassee, FL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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