Jobs in the United States

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Added 1 min ago
Senior Proposal Manager
Maximus
Des Moines, IA
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 1 min ago
Vice President, Cloud Platform Engineer
SitusAMC
Des Moines, IA
Operational Excellence: Deliver solutions in high-pressure, multi-customer environments, addressing complex needs with speed and precision.
Added 1 min ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Des Moines, IA
Responsible for the management, development and execution of sales strategies for a high-performing, complex territory. With Enterprise leaders, creates, and drives a sales strategy that…
Added 2 mins ago
DC
Senior Manager, Pricing and Deal Desk - REMOTE
Danaher Corporation
Coralville, IA
- $130,000 to $150,000 USD / year
The Sr. Manager, Pricing & Deal Desk is responsible for setting pricing strategy across Aldevron and IDT, guiding geography-specific pricing strategy, and establishing and managing a deal…
Added 2 mins ago
Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Iowa City, IA
Added 2 mins ago
Student Recruiter III
Iowa State University
Ames, IA
…Recruiter III to lead graduate recruitment initiatives, develop strategic outreach efforts, and support a team dedicated to helping prospective graduate students navigate their path to Iowa…
Added 2 mins ago
Manager Building Services
Iowa State University
Ames, IA
…Innovation Center is seeking a collaborative, forward-thinking Manager Building Services to oversee the people, technology, equipment, and daily operations of several innovative…
Added 2 mins ago
Intermediate Account Manager- TAG Retirement
Aegon Asset Management
Cedar Rapids, IA
Coordinate with manager to research issues and negotiate problem resolution.
Added 2 mins ago
Sr Account Manager-Retirement
Aegon Asset Management
Cedar Rapids, IA
…successfully arrive at solutions for retaining clients and resolving complex client…
Added 2 mins ago
Lead Specialist, Performance Marketing
Pearson
Des Moines, IA
This position is also known as: Senior Paid Search Manager; Lead SEM Specialist; Lead Performance Marketing Specialist; Paid Search Lead
Added 2 mins ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Des Moines, IA
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
Added 2 mins ago
CH
Behavioral Scientist, Senior
Cayuse Holdings
Des Moines, IA
- $160,000 to $175,000 USD / year
Comfortable presenting findings to executive leadership and shaping strategic policy or program design.
Added 2 mins ago
O
Commercial Technical Program Manager
Oracle
Des Moines, IA
- $126,200 to $264,100 USD / year
Oracle is seeking an experienced Commercial Technical Program Manager (IC5) to support one of our most strategic global customers.
Added 2 mins ago
Technical Account Manager
Red Hat
Des Moines, IA
The Red Hat services team is looking for an experienced System administrator engineer to join us as a Technical Account Manager. In this role, you will provide adoption guidance,…
Added 2 mins ago
Manager, Partnership Management
Pearson
Des Moines, IA
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 2 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Des Moines, IA
- $70 to $80 USD / hour
…to support senior leadership and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA…
Added 2 mins ago
A
Senior Clinical Trial Manager
Actalent
South San Francisco, CA
- $100 to $125 USD / hour
Job Title: Sr Clinical Trial ManagerJob DescriptionThe Sr Clinical Trial Manager leads the planning, start-up, execution, and close-out of global clinical trials, with a strong focus on…
Added 3 mins ago
Business Development & Field Innovation Manager
Motorola Solutions, Inc.
Remote, United States
…technically grounded Business Development & Field Innovation Manager to drive growth and market expansion across our Go-To-Market (GTM) portfolio. Unlike traditional sales or business…
Added 7 mins ago
UG
Senior Product Manager
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
…operational and customer insights. The Senior Technical Product Manager will serve as a delivery-focused product partner/owner for one or more Agile teams within the CCA Data Pillar. In…
Added 9 mins ago
SI
Product Marketing Sr Manager – Sales Enablement (Customer Zero)
Salesforce, Inc.
WA · IL · IN
- $770,000 to $880,000 USD / year
We are seeking a Product Marketing Sr Manager – Sales Enablement to lead cross-functional partnerships and the development and activation of field-facing content for the Customer Zero…
Added 12 mins ago
Manager Programs 2
CORP-Corporate Office
United States
Northrop Grumman’s Aeronautics Systems sector is seeking a Program Manager 2 to lead supplier integration in support of Test and Evaluation. This role will coordinate the delivery of…
Added 12 mins ago
Manager Programs 3
CORP-Corporate Office
United States
Northrop Grumman’s Aeronautics Systems sector is seeking a Program Manager 3 to serve as the Development Sub-IPT Lead in support of Test and Evaluation. This role will provide integrated…
Added 15 mins ago
Director, Program Manager
Horizon Media LLC
NY
Horizon Media is seeking a Director, Program Manager to drive the execution of complex, cross-functional initiatives across the Product and Data organization. This role requires a strategic…
Added 15 mins ago
Lead Specialist, Performance Marketing
Pearson
Bismarck, ND
This position is also known as: Senior Paid Search Manager; Lead SEM Specialist; Lead Performance Marketing Specialist; Paid Search Lead
Added 15 mins ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Bismarck, ND
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…

Pearson

Manager, Partnership Management

Tallahassee, FL, United States

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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