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Added 12 mins ago
Senior Manager, Business Transformation
WK Kellogg
Battle Creek, MI
7+ years leading complex programs and projects in transformation, operational excellence, or process improvement; such as consulting and project/program management experience across large…
Added 15 mins ago
Managed Services - Senior - IT Product Consultant
EY
Dallas, TX · Boston, MA · Hoboken, NJ · New York, NY · Chicago, IL · Cincinnati, OH · Baltimore, MD · Cleveland, OH · Atlanta, GA
…managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring…
Added 17 mins ago
OFFICE MANAGER @ TRANSPORTATION, 8 HRS, CONT.
Spokane Public Schools
Spokane, WA
Process various accounting data and assist in development of department's budget as well as assist in the billing and reporting processes related to transportation.
Added 24 mins ago
OS
Nursing Manager
OneTogether Solutions
Perris, CA
- $130,000 to $145,000 USD / year
…regulatory deadlines, including initial DEA notification within one business day and DEA Form 106 within 45 days (21 CFR § 1301.76(b)). The DEA registrant, the individual authorized to sign…
Added 24 mins ago
OS
Licensed Vocational Nurse
OneTogether Solutions
Perris, CA
- $32.98 to $39.42 USD / hour
…clinic in Perris, CA. This position will report to the Nursing Manager and will work in collaboration with clinic leadership and OTS…
Added 24 mins ago
Manager, Partnership Management
Pearson
Trenton, NJ
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 29 mins ago
WS
(USA) Senior Manager, Automation Reliability Engineering
Wal-Mart Stores East, LP
United States
- $90,000 to $180,000 USD / year
Role summary: The Senior Manager, Automation Reliability Engineering, provides advanced controls expertise and drives process optimization across Walmart’s automated supply chain network.…
Added 36 mins ago
SA
Manager of Student Accounts and Recievables
Southern Arkansas University Tech
Camden, AR
- $52,000 USD / year
…practices, and a positive student financial experience. The Manager ensures the accuracy, integrity, and timely processing of financial transactions within the College's enterprise…
Added 53 mins ago
RC & WC-135 Operational Support
Calvert Systems Engineering Inc
Bellevue, NE
4 years relevant experience as a project and/or program manager with demonstrated ability to perform as a senior level expert and serve as a senior project lead
Added 54 mins ago
AC
Fulfillment Coordinator
Aston Carter
Vernon, CA
- $25 to $30 USD / hour
…critical aspects to assist cross-functional teams within the business across various levels, including sales, shopper marketing, market development, national retail activation, and…
Added 54 mins ago
AC
Accounting Manager
Aston Carter
Tualatin, OR
- $49.03 to $62.5 USD / hour
…apply.Qualifications:Bachelor's degree in accounting, finance, economics, business, or any other related field of study3+ years of experience in general ledger accountingMust have previous…
Added 54 mins ago
Information Systems Engineer Manager 2
Northrop Grumman
Beale AFB
Northrop Grumman Aeronautics Systems has an opening for an Information Systems Engineer Manager 2 to join our team of qualified, diverse individuals within our Aircraft Solutions…
Added 54 mins ago
Manager Production Planning & Scheduling - Level 1
Northrop Grumman
Goleta
…ensuring timely and effective hand-offs through all functional and process center areas. Manage the planning of raw materials, semi-finished and finished goods within the plant, focusing on…
Added 54 mins ago
Sector Sr. Manager of Property Integration (M3)
Northrop Grumman
Linthicum Heights · Roy · McLean · Elkton · Colorado Springs · Huntsville · Mesa · Oklahoma City · Orlando · Los Angeles · Plymouth · Rocket Center
Northrop Grumman Defense Systems is seeking a Sector Sr. Manager of Property Integration (M3) to lead the capital, customer, and US Government property functions for our Defense Systems…
Added 1 hour ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Remote, United States
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, mission-critical data center program as the primary client-facing cost…
Added 1 hour ago
Senior Services Manager (Supply Chain)
The Clorox Company
Durham, NC
…initiation (charter) through SOS. Champion of the FLIGHT Stage gate process, sensing and responding to changes and driving the project path to the highest value for the business. Pushes…
Added 1 hour ago
Associate Director, Engineering
Merck
Durham, NC
Establish and lead a business support team focused on strengthening core operational processes, including quality systems, change management, process optimization, documentation, and…
Added 1 hour ago
Program Management Leader
Cushman & Wakefield
Raleigh, NC · Charlotte, NC
· Quality Control: The Program Management Lead is responsible to identify gaps in process compliance and provide quality assurance on the delivery of project management services on projects.
Added 1 hour ago
Sr. Manager, Supply Chain Engineering – IBP, S&OP & Customer Experience
Micron Technology
Boise
As Sr. Manager, Supply Chain Solutions, you own the health, evolution, and roadmap of the enterprise solutions behind Integrated Business Planning (IBP) and Sales & Operations Planning…
Added 1 hour ago
Engineering Manager(Manufacturing)
South Bay Solutions
Fremont, CA
The CNC Manufacturing Engineering Manager leads CNC programming and manufacturing engineering operations within a high-mix, precision contract manufacturing environment. This role blends…
Added 1 hour ago
A
Scientist/Geoscientist
AECOM
Anchorage, AK
- $83,000 to $120,000 USD / year
…and/or technical project expectations. AECOM has a project manager training and certification process and multiple avenues for technical knowledge supporting…
Added 1 hour ago
A
Senior NEPA Compliance Project Manager
AECOM
Anchorage, AK
- $120,000 to $160,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 hour ago
Transportation Manager
Simon & Schuster
Jackson, TN
The Transportation Manager will play a pivotal role in a high-volume operation during an exciting period of growth and transformation. This position offers the opportunity to make an…
Added 1 hour ago
UH
Operations Coordinator
UO HR Website
Eugene, OR
- $19.94 to $29.62 USD / hour
…integral to this work, playing vital roles in supporting academic excellence and advancing the mission of both the College and the…
Added 1 hour ago
Specialist, People Data and Operations
Electrolux Consumer Products, Inc
United States
…Data & Operations team. The role contributes to operational excellence, cross-training, knowledge sharing, business continuity, and a consistent employee and manager experience throughout…

Closed listing

Pearson

Manager, Partnership Management

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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