Jobs in the United States

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Added 2 mins ago
General Manager(05000) - 320 E Cass Street
Domino's
Tampa, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
Added 3 mins ago
CD Prevention Specialist
Nooksack Indian Tribe
Everson, WA
Reports To: Chemical Dependency Program Manager
Added 3 mins ago
General Manager(03172) - 5750 SW 75th Ct Ste 40
Domino's
Gainesville, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
Added 4 mins ago
Assistant Manager(05144) - 1820 Dunlawton Ave
Domino's
Port Orange, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
Added 4 mins ago
General Manager(05142) - 933 beville rd
Domino's
South Daytona, FL
…trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to become a successful…
Added 7 mins ago
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Associate District Sales Manager | Lyric HCM
ADP
Nj Home Office, NJ
- $62,700 to $124,700 USD / year
ADP is hiring an Associate District Sales Manager | Lyric HCM
Added 7 mins ago
ZT
Quality Control Laboratory Technician, Support I
Zebra Technologies
Morris Plains, NJ
- $23 USD / hour
…We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and…
Added 7 mins ago
TC
Manager, Learning & Development
Turner Construction Company
Saddle Brook, NJ
- $15.92 USD / hour
Lead the strategy for knowledge, learning and capability-building for SourceBlue staff. This role leads strategy for knowledge growth and skills improvement. They coordinate learning needs…
Added 7 mins ago
A
Retirement Services District Manager
ADP
Cranbury, NJ
- $50,100 to $99,800 USD / year
Are you looking for continuous learning and the opportunity to invest in yourself?
Added 7 mins ago
Audit Manager II (US)
TD Bank
Mount Laurel, NJ
The Audit Manager II provides specialized expertise to help guide the planning, risk assessment, and execution of audits. This role plays an essential part in shaping the strategic…
Added 7 mins ago
Audit Manager II - Liquidity/Credit Risk
TD Bank
Mount Laurel, NJ
The Audit Manager II provides specialized expertise to help guide the planning, risk assessment, and execution of audits. This role plays an essential part in shaping the strategic…
Added 7 mins ago
Campaign Execution Project Manager (Remote) US
Cengage Group
Newark, NJ
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that…
Added 7 mins ago
Lead Specialist, Performance Marketing
Pearson
Trenton, NJ
This position is also known as: Senior Paid Search Manager; Lead SEM Specialist; Lead Performance Marketing Specialist; Paid Search Lead
Added 7 mins ago
Manager, Partnership Management
Pearson
Trenton, NJ
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 12 mins ago
WS
(USA) Senior Manager, Automation Reliability Engineering
Wal-Mart Stores East, LP
United States
- $90,000 to $180,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 17 mins ago
G
Senior Project Manager - Commercial Construction
GPAC
Jackson, WY
- $160,000 to $180,000 USD / year
Our client is looking to invite a Senior Project Manager onto their team! This is a reputable General Contractor that has a strong backlog of commercial projects, an incredible culture, and…
Added 17 mins ago
Commissioning Manager
Skanska USA
Hillsboro, OR
The Commissioning Manager leads and owns the commissioning (CX) program across all five levels for mission-critical facilities, primarily data centers. This role requires deep technical…
Added 22 mins ago
LS
Childcare Director
Little Sprouts, LLC
Woburn, MA
- $82,500 to $86,500 USD / year
…daily success of the school, reporting directly to the Regional…
Added 24 mins ago
Director, AI Product Delivery Owner
Vertex Pharmaceuticals Inc (US)
Boston, MA
Working knowledge of generative AI, machine learning, analytics, data products, intelligent workflows, and agent-based solutions.
Added 25 mins ago
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Technical Customer Assurance Manager
HP
Vancouver · Spring
- $105,050 to $161,800 USD / year
Added 25 mins ago
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Quality 3LS Program Manager
HP
Spring
- $111,000 to $161,000 USD / year
This role is responsible for managing and leading a quality program, including initiating and scaling quality programs, developing schedules, budgets, and resource plans, and influencing…
Added 26 mins ago
Program Manager, Medicaid Systems
Conduent State Healthcare, LLC
Montgomery, AL
As a Program Manager, you will provide overall leadership and management for a large-scale Medicaid technology program, serving as the chief liaison to the client for design, development,…
Added 26 mins ago
CH
Pharmacy Intern - Grad
CVS Health
Spring, TX
- $30 to $42 USD / hour
As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school and pharmacy practice into real-world practice to become ready for a Pharmacist role. Under the…
Added 26 mins ago
Principal Systems Engineer - FMS
Aerospace
United States
You will report directly to our FMS Sr. Software Engineering Manager, and you will work at our Phoenix, Arizona location on a hybrid work schedule.
Added 26 mins ago
Senior Manager - Member Foundations & Innovation DE
Netflix
Remote, United States
…content types. The team builds lower-latency pipelines for learning and analytics, so partners can read results on a new feature before the core datasets catch…

Pearson

Manager, Partnership Management

Trenton, NJ, United States

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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