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Senior Facilities Service Manager - Mechanical
Oracle
Abilene, TX
- $126,200 to $264,100 USD / year
As Senior Facilities Service Manager – Mechanical, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of…
Added just now
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Senior Facilities Service Manager - Mechanical
Oracle
Abilene, TX
- $126,200 to $264,100 USD / year
As Senior Facilities Service Manager – Mechanical, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of…
Added 1 min ago
VI
Community Living Manager
VistaCare Inc
Manitowoc, WI
- $62,000 to $65,000 USD / year
Vista Care is seeking a dynamic Community Living Manager to direct, elevate, and expand our Day Services and community living programs across Eastern Wisconsin. This position offers…
Added 2 mins ago
Sr. Technical Program Manager
PlayStation Global
Madison, WI
As a Senior Technical Program Manager, you will lead the delivery of complex software programs across Commerce Services & Client Experiences within the PlayStation ecosystem. Working…
Added 2 mins ago
Sr. Business Development Manager - OpenText
SHI International Corp
Somerset, NJ
The Sr. Business Development Manager - OpenText drives business growth for specific OEM partners or business categories by developing strategic programs and initiatives, providing product…
Added 5 mins ago
Engineering Program Manager, Responsible AI, Safety
Apple
Cupertino, CA · Seattle, WA
…for the safety lifecycle of machine learning models. As the program manager in this space, you will play a key role in building a culture of technology responsibility, encouraging…
Added 9 mins ago
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Human Resources Administrator
Stanford
Stanford, CA
- $37.08 to $41 USD / hour
…team of three, reporting into a Sr. Human Resources Business…
Added 9 mins ago
Applications Engineering, Architect- Missile Defense
Synopsys
Exton, PA
…silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and…
Added 9 mins ago
ASIC Physical Design, Principal Engineer
Synopsys
Sunnyvale, CA
…silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and…
Added 11 mins ago
Sr. Compensation & Benefits Manager
DHL Express (USA), Inc.
Plantation, FL
· Partner with HR, Finance, Payroll, Legal, and business teams on program design, requirements, reporting, enhancements, and decision-making.
Added 11 mins ago
Da Vinci Specialist
Intuitive
Remote, United States
The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on…
Added 11 mins ago
Da Vinci Specialist
Intuitive
Remote, United States
The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on…
Added 11 mins ago
Deputy Program Manager
Firestorm
United States
…assembled, and flown at the point of need. We are seeking a Deputy Program Manager to help lead execution of a multi-year Air Force Research Laboratory (AFRL) STRATFI effort spanning…
Added 11 mins ago
Lead, Community Growth Marketing Manager
GitLab
Remote, United States
The Lead, Community Growth Marketing Manager leads community strategy, member experience, and integrated marketing across GitLab’s community portfolio including the Software Engineering…
Added 12 mins ago
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District Manager RedLion Mobile - Bronx, New York
RedLion Mobile
The Bronx, NY · Yonkers, NY · Bronxville, NY · New Rochelle, NY · Mount Vernon, NY
- $85,000 USD / year
We are a rapidly expanding branded partner in the telecommunications industry with locations across 15+ states - and continued growth on the horizon. Our teams connect residential and…
Added 12 mins ago
District Manager RedLion Mobile - Alexandria, LA
RedLion Mobile
Alexandria, LA
We are a rapidly expanding branded partner in the telecommunications industry with locations across 15+ states - and continued growth on the horizon. Our teams connect residential and…
Added 12 mins ago
District Manager Bronx NY
RedLion Mobile
Pelham Manor, NY
We are a rapidly expanding branded partner in the telecommunications industry with locations across 15+ states - and continued growth on the horizon. Our teams connect residential and…
Added 13 mins ago
Director, Emergency Management and Preparedness
Chemonics International Inc
Remote, United States
…training, planning, logistics, grants management, and related…
Added 13 mins ago
Senior Software Engineer, Database Automation Engineer
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
Partner with engineering teams to expand automation capabilities across Oracle, SQL Server, PostgreSQL, MySQL, MongoDB, and future database platforms.
Added 14 mins ago
Senior Software Engineer
Western Governors University
Salt Lake City, UT
Lead the development of technology solutions that advance WGU's mission and student outcomes.
Added 15 mins ago
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Senior Program Manager, Oracle Health Support Operations
Oracle
Kansas City, MO
- $33.94 to $71.3 USD / hour
We are seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This is not a traditional project management role focused…
Added 20 mins ago
Manager, Product Marketing - eBay Live
eBay
San Jose, CA
Manage the go-to-market strategy and planning for product launches and then lead through channel experts to ensure execution and impact measurement. Track customer engagement, product…
Added 22 mins ago
Marketing Manager - Student Acquisition
Edkey, Inc.
Mesa, AZ
We are seeking a dynamic and results-oriented Marketing Manager to lead and execute strategic marketing initiatives that drive student enrollment, strengthen our district's brand, and…
Added 23 mins ago
MI
FINANCE MANAGER
MCCURLEY INTEGRITY DEALERSHIPS LLC
Richland, WA
- $81,000 to $118,200 USD / year
As a Finance Manager, the candidate will oversee the entire sales operation, ensuring profitability, customer satisfaction, and team success. The ideal candidate is a hard-working and…
Added 23 mins ago
KC
Structural Engineer
KPFF Consulting Engineers
Seattle, WA
- $98,000 to $125,000 USD / year
Work with the project manager to lead the construction administration process, including site observations, review of construction submittals, and responding to contractor questions.

Pearson

Manager, Partnership Management

Trenton, NJ, United States

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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