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Added 1 min ago
O
Principal Technical Program Manager
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
As a Principal Technical Program Manager, you will drive execution and delivery for high-impact programs across the agentic engineering platform. You will bring technical depth to…
Added 1 min ago
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Transportation Construction Project Manager
GPAC
Pewaukee, WI
- $79,081 to $125,530 USD / year
Our client, an established, 100% employee-owned multidisciplinary engineering firm serving communities across the Midwest, is growing its Southeast Wisconsin transportation team (Pewaukee,…
Added 2 mins ago
Project Accountant - Remote, US
Bowman
Montpelier, VT
Update and maintain client's budgets, consultant's budgets, scope, pricing, change orders, and provide evaluation and reporting.
Added 2 mins ago
CH
Behavioral Scientist, Senior
Cayuse Holdings
Montpelier, VT
- $160,000 to $175,000 USD / year
This is a senior-level, client-facing role that demands a robust foundation in behavioral science methodologies coupled with the program management expertise to operate effectively within…
Added 2 mins ago
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Commercial Technical Program Manager
Oracle
Montpelier, VT
- $126,200 to $264,100 USD / year
Oracle is seeking an experienced Commercial Technical Program Manager (IC5) to support one of our most strategic global customers.
Added 2 mins ago
Platform Engineer - Remote
SitusAMC
Montpelier, VT
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 2 mins ago
Manager Database Administrator - Remote US
SitusAMC
Montpelier, VT
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 2 mins ago
UI Software Developer - .Net - Remote
SitusAMC
Montpelier, VT
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 2 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Montpelier, VT
Develop and implement culinary operational plans that meet client commitments and Morrison Healthcare standards.
Added 3 mins ago
Manager, Partnership Management
Pearson
Montpelier, VT
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 3 mins ago
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Product Manager – Retirement Services
Cognizant
Montpelier, VT
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 3 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Montpelier, VT
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 3 mins ago
Analyst, Product Support
SitusAMC
Montpelier, VT
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 3 mins ago
Digital Program Manager
Datavant
Montpelier, VT
…outcomes throughout the project lifecycle. You'll partner with Client Success, Sales, Product, Engineering, Analytics, Operations, and other cross-functional teams to understand customer…
Added 3 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Montpelier, VT
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 3 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Montpelier, VT
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 3 mins ago
G
Transportation Construction Project Manager
GPAC
Franklin, WI
- $79,081 to $125,530 USD / year
Our client, an established, 100% employee-owned multidisciplinary engineering firm serving communities across the Midwest, is growing its Southeast Wisconsin transportation team (Franklin,…
Added 3 mins ago
G
Transportation Construction Project Manager
GPAC
Caledonia, WI
- $79,081 to $125,530 USD / year
Our client, an established, 100% employee-owned multidisciplinary engineering firm serving communities across the Midwest, is growing its Southeast Wisconsin transportation team (Caledonia,…
Added 3 mins ago
G
Transportation Construction Project Manager
GPAC
Sun Prairie, WI
- $79,081 to $125,530 USD / year
Our client, an established, 100% employee-owned multidisciplinary engineering firm serving communities across the Midwest, is growing its South Central Wisconsin transportation team (Sun…
Added 4 mins ago
Managed Services - Senior - IT Product Consultant
EY
Dallas, TX · Boston, MA · Hoboken, NJ · New York, NY · Chicago, IL · Cincinnati, OH · Baltimore, MD · Cleveland, OH · Atlanta, GA
…managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring…
Added 5 mins ago
G
Diesel Technician (Ag / Heavy Equipment)
GPAC
Marshall, MN
- $22.5 to $30.5 USD / hour
Our dealership client is hiring a Diesel Technician to diagnose, maintain, and repair agricultural and heavy equipment. If you take pride in getting a down machine back to work during…
Added 5 mins ago
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Survey Project Manager - Land Surveying (PS Preferred)
GPAC
Southfield, MI
- $120,000 to $150,000 USD / year
Our client, an established, employee-owned surveying, planning and civil engineering firm, has landed several large projects, including a multi-year (3-year) program, and has an immediate…
Added 5 mins ago
G
Survey Project Manager - Land Surveying (PS Preferred)
GPAC
Shelby, MI
- $120,000 to $150,000 USD / year
Our client, an established, employee-owned surveying, planning and civil engineering firm, has landed several large projects, including a multi-year (3-year) program, and has an immediate…
Added 5 mins ago
G
Survey Project Manager - Land Surveying (PS Preferred)
GPAC
Royal Oak, MI
- $120,000 to $150,000 USD / year
Our client, an established, employee-owned surveying, planning and civil engineering firm, has landed several large projects, including a multi-year (3-year) program, and has an immediate…
Added 5 mins ago
G
Survey Project Manager - Land Surveying (PS Preferred)
GPAC
Plymouth, MI
- $120,000 to $150,000 USD / year
Our client, an established, employee-owned surveying, planning and civil engineering firm, has landed several large projects, including a multi-year (3-year) program, and has an immediate…

Pearson

Manager, Partnership Management

Trenton, NJ, United States

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Job details

Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Relationship Management

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25818

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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