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Added 2 mins ago
Food Service Operations Manager I
Nouria Energy Services, Inc.
Townsend, GA
Partner with the Store Manager and leadership team to support the overall success of the location.
Added 9 mins ago
CO
Economic Development Director (Unclassified) (Mayor’s Office)
City of San Jose
San Jose, CA
- $170,000 to $215,000 USD / year
…under the City Charter, is responsible for recommending policy, program, and budget priorities for the City. The Mayor and Council are responsible for representing the residents of San…
Added 9 mins ago
T
Site Operations Manager
TEKsystems
St Francisville, LA
- $85 USD / hour
Job DescriptionThis on-site role leads the critical facilities program at a data center and is accountable for the safe, reliable operation of the sites critical environment. The Site…
Added 9 mins ago
T
Project Manager-Digital Banking Transformation (Remote)
TEKsystems
Seattle, WA
- $65 to $75 USD / hour
OverviewWe are seeking an experienced Sr. Project Manager to lead strategic digital transformation initiatives within a large financial services environment. This role will focus on…
Added 9 mins ago
T
IT Program Manager (Middle Office Migration) (100% Remote)
TEKsystems
Pittsburgh, PA
- $100 to $150 USD / hour
Our client, a global asset manager, is looking for an IT Program Manager. DescriptionTechnology Program Leadership Lead all technology workstreams across six interrelated migration…
Added 9 mins ago
T
Lead Java Practice Architect
TEKsystems
Hanover, MD
- $160,000 to $225,000 USD / year
Hands on knowledge in various AWS services like ECS, EKS, Lambda, Event Bridge, S3, DynamoDB, System Manager, API Gateway, ACM, Route53, Cloud Watch, etc.
Added 9 mins ago
T
Senior Data And AI Project Manager
TEKsystems
Boston, MA
- $90 to $110 USD / hour
Strong project, program, and portfolio management leadership skills.
Added 34 mins ago
R
Manager, Account Executive, Strategic
Ramp
Remote, United States
- $580,000 to $620,000 USD / year
As a Manager of Strategic Account Executives at Ramp, you'll lead the team responsible for winning our largest and most complex customers. Reporting to our Enterprise Sales Leader, you'll…
Added 35 mins ago
Pro Head Golf
Evergreen Alliance Golf Limited LP dba Arcis Golf
The Woodlands, TX
Partner with the Director of Golf, General Manager, Golf Course Maintenance, Food & Beverage, and other departments to ensure successful Club events.
Added 36 mins ago
Central Services Division Policy & Operations Manager (Business Operations Manager 2)
Department of Environmental Quality
United States
The Central Services Division (CSD) is a collaborative, mission driven team that supports every part of the agency. We partner with DEQ programs across Oregon to make sure staff have the…
Added 51 mins ago
PA
Program Manager - Executive Programs and Strategic Accounts
President and Board of Trustees of Santa Clara College
Santa Clara, CA
- $37.31 to $44.79 USD / hour
HourlyThe Program Manager provides independent leadership for assigned executive education programs and strategic client accounts at the Leavey Executive Center (LEC). Reporting to the…
Added 1 hour ago
SO
Eligibility Policy Program Manager (HCPM/AHEA)
State of Washington
Remote, United States
- $6,708 to $9,019 USD / month
Be the agency's go-to expert on how Washington residents keep their Apple Health coverage. As the Eligibility Policy Program Manager in the Eligibility Policy Innovation and Community…
Added 1 hour ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
As a Data Center Civil Engineer at AWS, you will lead Civil Engineering designs for Amazon Data Centers. You will be part of a highly creative and efficient design team comprised of…
Added 1 hour ago
Senior Director FCO
Elanco US Inc.
Indianapolis, IN
…and oversight of the Global Sarbanes-Oxley (SOx) Compliance Program and providing internal control consultation. These responsibilities include establishing and maintaining the requirements…
Added 1 hour ago
BC
Property Manager Division Manager
Boulder County
Lafayette, CO
- $7,134 to $10,272 USD / month
Boulder County Housing Department is seeking to hire a Property Manager Division Manager. The Housing Property Services Division Manager provides strategic and operational leadership for…
Added 1 hour ago
Sr. Technical Program Manager, Technology Portfolio Management
Visa Technology and Operations LLC
Austin, TX
We are seeking a highly strategic and relationship-oriented Senior Technical Program Manager to lead portfolio management and governance across multiple technology organizations for the…
Added 1 hour ago
A
Business Process Manager
Actalent
Oro Valley, AZ
- $60 to $70 USD / hour
Job Title: Business Process ManagerJob DescriptionThis onsite Business Process Manager role sits within a Commercial Product Development organization and focuses on driving continuous…
Added 1 hour ago
T
Development Manager
TEKsystems
San Diego, CA
- $138,000 to $178,600 USD / year
We are seeking a Development Manager to lead a team responsible for the development and ongoing enhancement of critical core banking and business applications. This is a hands-on leadership…
Added 1 hour ago
Director, Mountain Operations
Vail Resorts
Champion, PA
Partner with Health and Safety Senior Manager to maintain the Emergency Response Plan. Train to the plan and act as Incident Commander for emergency situations.
Added 1 hour ago
VR
Epic Ascent Supervisor
Vail Resorts
PA
- $25 to $31.32 USD / hour
Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
Added 1 hour ago
GV
Senior Manager - Engineering Capability & Transformation Leader (m/f)
GE Vernova
Charleroi, PA
- $162,900 to $244,000 CAD / year
The Senior Manager - - Engineering Capability & Transformation Leader is the engineer behind the Talent & Skills workstream, one of five workstreams of Engineer 2030. This role is part of…
Added 1 hour ago
Retail-Merchandise Manger
Michaels
SELINSGROVE, PA
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 1 hour ago
SM
Physical Therapist Center Manager up to $20K Sign-on Bonus
Select Medical
Bentleyville, PA
- Up to $100,000 USD / year
Our outpatient orthopedic physical therapy center is actively seeking a physical therapist to lead and provide exceptional patient care experiences as an outpatient center manager. In this…
Added 1 hour ago
SM
Physical Therapist Center Manager up to $20K Sign-on Bonus
Select Medical
Erie, PA
- Up to $100,000 USD / year
Our outpatient orthopedic physical therapy center is actively seeking a physical therapist to lead and provide exceptional patient care experiences as an outpatient center manager. In this…
Added 1 hour ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Harrisburg, PA
Partner with the FAA Sr. Program Manager, project managers, and customers to resolve project challenges and support successful program execution.

Closed listing

Pearson

Manager, Partnership Management

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Nov 6, 2026
Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

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More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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