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Added 18 mins ago
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Tax Manager
GPAC
Charlotte, NC
- $100,000 to $130,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 18 mins ago
G
Tax Manager
GPAC
Charlotte, NC
- $100,000 to $130,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 18 mins ago
G
Tax Manager wanted ASAP
GPAC
Pinehurst, NC
- $100,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 18 mins ago
G
Tax Manager wanted ASAP
GPAC
Pinehurst, NC
- $100,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 19 mins ago
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TAX MANAGER wanted!
GPAC
Greensboro, NC
- $110,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 20 mins ago
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Tax Manager
GPAC
Pinehurst, NC
- $100,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 20 mins ago
G
Tax Manager ALERT!
GPAC
Pinehurst, NC
- $100,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 20 mins ago
G
Excellent firm hiring a Tax Manager
GPAC
Pinehurst, NC
- $100,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 20 mins ago
G
Hiring a Tax Manager immediately
GPAC
Pinehurst, NC
- $100,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 20 mins ago
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Tax Manager
GPAC
Ponte Vedra Beach, FL
- $100,000 to $140,000 USD / year
Must have the ability to utilize firm technology to enhance client service
Added 22 mins ago
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Personal Lines Account Manager
GPAC
Madison, SD
- $50,000 to $65,000 USD / year
Are you an insurance professional who is passionate about delivering exceptional client service and building lasting relationships? We're seeking a motivated Personal Lines Account Manager…
Added 26 mins ago
SC
Sr. Transportation Services Manager
Schwan's Company
Marshall, MN · Hopkins, MN
- $93,000 to $154,000 USD / year
As a Sr. Transportation Services Manager working out of either our Hopkins, MN or Marshall, MN headquarters, you are responsible for managing the transportation operation by directing the…
Added 26 mins ago
AP
Account Manager - State Farm Agent Team Member
Ana Perez-Vukovic - State Farm Agent
Hempstead, NY
- $65,000 to $75,000 USD / year
As Account Manager (Inside Sales Position), you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a…
Added 28 mins ago
Digital Marketing Manager
D&D HOME REMODELING
San Jose, CA
D&D Home Remodeling is looking for a hands-on Digital Marketing & Social Media Manager to lead our online marketing, content strategy, and digital presence.
Added 28 mins ago
Residential remodeling project manager
D&D HOME REMODELING
San Jose, CA
Excellent client communication and customer-service skills
Added 32 mins ago
Business Relationship Manager I - Officer
JPMC page
Providence, RI
As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions,…
Added 38 mins ago
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Commercial Lines Account Manager
GPAC
Clive, IA
- $60,000 to $85,000 USD / year
…producers and carrier partners to provide responsive, accurate…
Added 39 mins ago
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Project Manager / Estimator - Commercial HVAC
GPAC
White Plains, NY
- $110,000 to $145,000 USD / year
Are you an experienced Mechanical Project Manager with a knack for estimating and a passion for commercial HVAC projects? Our client, a leading firm in the construction industry, is looking…
Added 42 mins ago
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Commercial HVAC Project Manager
GPAC
Sacramento, CA
- $75,000 to $120,000 USD / year
Affect and implement programs to improve the quality of our service, products, and systems to meet the client's requirements and expectations and to minimize costs and maximize the…
Added 55 mins ago
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Personal Lines Account Manager
GPAC
Madras, OR
- $40,000 to $60,000 USD / year
Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
Added 55 mins ago
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Ag Senior Loan Officer
GPAC
Happy, TX
- $110,000 to $140,000 USD / year
Our client, a respected agricultural lender, is seeking an Ag Senior Loan Officer in the Amarillo, TX area to build and manage a portfolio of high-value agricultural and commercial customer…
Added 55 mins ago
G
Personal Lines Account Manager
GPAC
Warm Springs, OR
- $40,000 to $60,000 USD / year
Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
Added 56 mins ago
G
Personal Lines Account Manager
GPAC
Terrebonne, OR
- $40,000 to $60,000 USD / year
Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
Added 56 mins ago
G
Personal Lines Account Manager
GPAC
Sisters, OR
- $40,000 to $60,000 USD / year
Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
Added 56 mins ago
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Paint Sales Estimator: $75K-$85K
GPAC
Roswell, GA
- $75,000 to $85,000 USD / year
Must have the ability to utilize technology to enhance client service

Closed listing

Pearson

Manager, Partnership Management

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Nov 6, 2026
Experience: 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.

This role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.

Working closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.

The ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.

Key Responsibilities

Partner Success

Build and maintain strong relationships with state, district, and school partners.
Lead customer readiness, implementation, training, and adoption planning activities.
Serve as an escalation point for complex customer concerns, risks, and delivery issues.
Partner with customers to identify opportunities for continuous improvement and long-term success.
Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Program Leadership & Delivery

Oversee one or more assessment programs or strategic customer relationships.
Coordinate cross-functional teams to ensure successful delivery of program commitments.
Monitor program schedules, risks, issues, budgets, and key milestones.
Ensure compliance with contractual requirements and delivery expectations.
Lead forecasting, planning, and business reviews related to assigned programs.
Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

People Leadership

Lead, coach, and develop a team of Partner Success professionals.
Establish clear goals, priorities, and performance expectations.
Provide ongoing mentoring and career development support.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
Build team capability and promote sharing of best practices across programs and customers.

Operational Excellence

Drive process improvements that enhance customer experience and delivery effectiveness.
Partner with cross-functional leaders to improve communication, coordination, and execution.
Identify and mitigate delivery, customer, and operational risks.
Develop and implement scalable practices that improve consistency across the Partner Success organization.

Required Qualifications

Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

This position may require up to 25% travel.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

About employer

More about this job

Skills

Process improvement
Customer service
Customer experience
Regulatory compliance
Forecasting
Coaching
Communication skills
Program management
Performance management
Customer relations
Project management
Negotiation
Presentation skills
Budget management

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