Jobs in the United States

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Added 1 min ago
Information Technology (IT) Manager
Health Management Systems of America
Detroit, MI
The position calls for 2 days per week in-house but occasionally requires after-hours support or unscheduled on-premises services
Added 2 mins ago
Information Desk Receptionist
Manchester Memorial Hospital
Vernon, CT
· Accesses EPIC database, answers and transfers telephone calls from the public, and has knowledge of TTY text telephones and accurately relay information.
Added 2 mins ago
Information Desk Receptionist - Weekends
Manchester Memorial Hospital
Manchester, CT
· Accesses EPIC database, answers and transfers telephone calls from the public, and has knowledge of TTY text telephones and accurately relay information.
Added 2 mins ago
Information Desk Receptionist
Backus Hospital
Norwich, CT
· Accesses EPIC database, answers and transfers telephone calls from the public, and has knowledge of TTY text telephones and accurately relay information.
Added 2 mins ago
Sr. Design Technologist, Advertising UX Design Systems
Amazon.com Services LLC
New York, NY · Seattle, WA
…help streamline workflow and transitions between designer and developer teams. Key goals of this role include: 1) unlock critical UX resources, democratizing and making them accessible for…
Added 5 mins ago
Family Preservation Case Manager
Cal Farley's Boys Ranch
Amarillo, TX
Must possess exceptional time management and detail-orientation skills · Must possess a valid Texas driver’s license
Added 7 mins ago
DevOps Engineer II - Applications
Expand Energy Corporation
Oklahoma City, OK
Evaluate and recommend tools, technologies, and approaches to improve platform reliability and developer productivity
Added 7 mins ago
Senior Engineer - Cloud (Sunnyvale, CA; US Remote)
CrowdStrike
Oklahoma City, OK
Must possess expertise/knowledge sufficient to adequately perform the duties of the job being offered
Added 7 mins ago
AWACS Software Systems Engineer - Sustainment
The Boeing Company
Oklahoma City, OK
Solid understanding of networking principles useful for troubleshooting server, database, or website connectivity and performance issues.
Added 7 mins ago
AI Productivity & Adoption Lead
PwC
Tulsa, OK · Oklahoma City, OK
What You Must Have
Added 7 mins ago
Associate, Product Support - SBO - Remote
SitusAMC
Oklahoma City, OK
Strong understanding of database models and table relationships. Ability to develop and execute basic SQL queries in Oracle and/or SQL Server.
Added 7 mins ago
Senior Decision Support Analyst, Reporting Solutions
Highmark Health
Oklahoma City, OK
…and projects. Create and/or develop new methods of analysis, database design, and performance measurement or, in some cases, adaptation of existing solutions to new…
Added 7 mins ago
Field Learning Standards Specialist
CACI International
Oklahoma City, OK
Analytics & Database Tools: Proficiency with Microsoft Access and Microsoft Power BI for curriculum tracking and analytics
Added 7 mins ago
C
Senior Mainframe CoolGen Developer
Cognizant
Oklahoma City, OK
- $105,000 to $120,000 USD / year
We are looking for an experienced Senior Mainframe CoolGen Developer to design, develop, test, enhance, and support high-volume, reliable enterprise applications built on CA Gen/CoolGen and…
Added 7 mins ago
RWD Data Analyst
Norstella
Oklahoma City, OK
Develop and maintain database queries and procedures used to extract and structure RWD across multiple data sources
Added 7 mins ago
Senior Software Engineer
Evolent
Oklahoma City, OK
Expertise in database design and optimization for both SQL and NoSQL databases.
Added 7 mins ago
Senior Technical Sourcer
Lyric
Oklahoma City, OK
· Advanced experience with technical sourcing methods, including Boolean search, talent mapping, competitive research, database mining, talent intelligence platforms, or technical-community…
Added 8 mins ago
Client Executive
Digital Insurance LLC
Houston, TX
Must possess the ability to work with clients at a senior strategic level · Must have a practical knowledge of quoting process and tools
Added 8 mins ago
Client Executive
Digital Insurance LLC
Fort Lauderdale, FL
Must possess the ability to work with clients at a senior strategic level · Must have a practical knowledge of quoting process and tools
Added 9 mins ago
Senior Analyst, Compensation
United States
Serve as departmental liaison to Information Technology for compensation database enhancements and revised reporting requirements.
Added 10 mins ago
Warehouse Supervisor
Fresh Del Monte Produce Company
Aurora, CO
Experience with PC spreadsheet and database applications
Added 13 mins ago
Senior Software Engineer, Infrastructure, AlloyDB High Availability
Google
Sunnyvale, CA
Experience designing and developing relational databases, database internals, information retrieval, query planning and execution.
Added 14 mins ago
Program Coordinator - Homeless Services
OCO Default Branding
Oswego, NY
Must have a desire to work with a diverse population, including people experiencing homelessness, poverty, unemployment and other special needs · Must have ability to relate in a warm, non-judgemental manner, and be a good role model to clients
Added 17 mins ago
IT Data Analyst (The Woodlands, TX)
FCC ENVIRONMENTAL SERVICES LLC
United States
…various sources and reporting tools. Develop strategies for database development, data collection systems, data analytics, and other methods to optimize data quality and…
Added 17 mins ago
Sr. Full Stack Developer (React/Node)
Centurion Consulting Group
Woodlawn, MD
Investigate and repair application defects regardless of component: front-end, business logic, middleware, or database (PL/SQL and Data Modeling)

Pearl Interactive Network LLC

Remote Beneficiary Support Specialist

United States

17.75 Hourly rate plus $5.09 per hour toward Health & Wellness Benefits--$22.84 in total!

Apply on workforcenow.adp.com About employer

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Job details

Pay: 17.75 Hourly rate plus $5.09 per hour toward Health & Wellness Benefits--$22.84 in total!
Experience: 1+ years of call center experience.
Posting language: English

Original job description

Pearl Interactive Network is sourcing Remote Beneficiary Support Specialists. The Beneficiary Support Specialist/Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information. This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Pearl offers a Competitive Compensation and Benefits package to include:

17.75 Hourly rate plus $5.09 per hour toward Health & Wellness Benefits--$22.84 in total!
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: Mon - Fri 6:00 AM to 6L00 PM EST (shifts vary)

Technical, Equipment, and Work-from-Home Requirements:

Broadband internet connection with a minimum download speed of 40 Mbps and upload speed of 5 Mbps.
Ethernet cable access. Wi-Fi-only connectivity is prohibited.
Private and secure workspace within your home. Away from noise and distractions.
Computer equipment, monitor, and headset are provided.

Job Duties:

Use a computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
Demonstrate ability to successfully complete customer calls within established work hours.
Provide, accept, and act on performance feedback from peers, business partners, leadership, and customer survey results.
Learn and effectively apply new skills/techniques as customer expectations change.
Maintain and recognize cultural differences/sensitivity.
Professional interaction with Customers, and internal management is crucial to success along with the desire to work in a production-based environment and meet or exceed goals associated with average handle time, schedule adherence, and quality while using efficient and appropriate work practices.

Job Requirements:

High School Diploma required, Associate or Bachelor’s degree preferred.
1+ years of call center experience.
Customer service and/or Beneficiary Support experience are a plus.
Demonstrate innovative thinking and drive for results.
Display exceptional oral and written communication skills.
Experience interfacing with international customers or the ability to interface with a culturally diverse population.
Work experience in a Quality/Production driven environment.
Working knowledge of basic computer functions including Microsoft products, internet research, and email communication.
Capability to navigate concurrently between multiple software systems with relative ease.
Ability to prioritize a multitude of tasks.
Exceptional interpersonal skills.
Ability to work independently and possess exceptional time management skills.
Flexibility to support business outside normal work schedule as needed.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Background/Suitability Check, Drug Screening, and Skills Assessments Required Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Prepare orders
Handle returns
Computer equipment
Leadership
Customer service
Think creatively
Communication skills
Research
Interpersonal skills
Work independently
Time management

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Jobs in the United States