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Peak Networks

Level 1 Help Desk Tech

Kennewick, WA, United States

$40,000 to $60,000 USD / year

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Job details

Pay: $40,000 to $60,000 USD / year
Posting language: English

Original job description

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

First-line contact
Follow-up communication
End-user training
Ticket escalation
Documentation
Advanced desktop support
Advanced network support
Hardware troubleshooting

Skills

Technical writing
Written and verbal communication
Phone etiquette

Qualifications

Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types
Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest networ
Cable termination
Basic understanding of VoIP, e.g. phone troubleshooting
Add/remove/manage network peripherals, e.g. network printers
Advanced printer management, e.g. set up scan to email
Manage domain and MS365 user accounts, e.g. reset password
Thorough understanding of Windows folder structure, e.g. Windows and program files directories
Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams
In-depth knowledge of Google Chrome and MS Edge
Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item
Familiarity with business and enterprise applications, e.g. QuickBooks
Familiarity with desktop imaging and profile migration
Ability to troubleshoot hardware, e.g. power supplies and RAM
Familiarity with help desk ticketing systems

Certifications

A+
Network+
Microsoft certifications

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