Customer Operations & Dispatch Coordinator

Make an Impact Behind the Scenes as a Customer Operations & Dispatch Coordinator - Remote Position.

Pay Rate: $21.00–$23.00 per hour

Schedule: Full-Time | Approximately 40 Hours per Week

Remote Work Hours: Monday–Sunday | 7:00 AM–12:00 AM Central Time

About the Opportunity

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys keeping operations running smoothly? We’re looking for a Temporary Customer Operations & Dispatch Coordinator to play a key role in delivering exceptional customer experiences while coordinating essential field-service activities.

In this dynamic, dual-function position, you'll serve as a vital connection between customers and field technicians. From scheduling service appointments and answering customer questions to monitoring work orders and coordinating technician dispatch, your attention to detail and communication skills will help ensure services are delivered efficiently and customers stay informed.

This is more than a traditional customer service position - you'll help drive both customer satisfaction and daily field operations!

What You'll Do

As a Customer Operations & Dispatch Coordinator, your day-to-day responsibilities will include:

• Answer inbound customer calls and make outbound calls to provide updates and coordinate service appointments.
• Schedule and reschedule meter exchange and service relight appointments.
• Monitor work orders and dispatch assignments to field technicians.
• Communicate with field technicians regarding job status, customer access, scheduling changes, and service exceptions.
• Track incomplete work orders and operational exceptions through resolution.
• Maintain accurate documentation of customer interactions, appointments, work orders, and service outcomes using required systems.
• Navigate multiple computer systems while communicating with customers and technicians.
• Escalate customer concerns, safety issues, service-restoration matters, and operational challenges according to established procedures.
• Follow established scripts, workflows, and escalation guidelines to ensure consistent, high-quality service.

What We're Looking For

We're seeking dependable, organized, and adaptable professionals who are comfortable balancing customer interactions with dispatch coordination.

Required Qualifications:

• Previous experience in customer service, call center operations, dispatch, scheduling, or field-service coordination.
• Ability and willingness to perform both customer service and dispatch responsibilities.
• Availability to work a full-time rotating schedule, including evenings and weekends.
• Flexibility to work assigned shifts ending as late as 12:00 AM Central Time .
• Strong verbal and telephone communication skills.
• Excellent computer skills, data-entry accuracy, and attention to detail.
• Ability to multitask and navigate multiple systems while speaking with customers or technicians.
• Ability to follow established procedures, scripts, and escalation processes.
• Strong organizational, problem-solving, and documentation skills.
• Dependable attendance and a commitment to assigned work schedules.

Preferred Qualifications:

• Previous utility or energy-sector customer service experience.
• Experience coordinating field-service dispatch operations.
• Background in technician scheduling or workforce coordination.
• Familiarity with work-order management or workforce-management systems.
• Experience supporting gas or electric utility operations.
• Bilingual English/Spanish communication skills.

Why Join Us?

This is an exciting opportunity to build valuable experience at the intersection of customer service and field operations.

Here's what makes this opportunity stand out:

• Competitive Pay: Earn $21.00–$23.00 per hour.
• Meaningful Impact: Help customers receive timely service while supporting the technicians who keep essential operations moving.
• Build Valuable Skills: Develop experience in dispatch coordination, scheduling, customer operations, and workforce management.
• Dynamic Work Environment: Enjoy a role that combines customer interaction, problem-solving, and operational coordination.
• Collaborative Team Culture: Work alongside customer service professionals and field technicians toward shared service goals.
• Professional Growth: Strengthen transferable skills that can open doors to future opportunities in customer operations, dispatch, and service coordination.

We value individuals who bring different experiences, perspectives, and strengths to the team. If you're organized, adaptable, and motivated to make a difference, we'd love to hear from you!

Ready to Take the Next Step?

If you're a customer-focused problem solver who enjoys staying organized, communicating with others, and keeping operations on track, this could be the opportunity you've been looking for!

Apply today! Bring your customer service expertise, dispatch coordination skills, and commitment to excellence to a team where your contributions truly matter.

Pay Details: $21.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.