Documentum System Administrator/ SME

Job Title: Documentum System Administrator/ SME

Experience Requirement:

• 7 years of relevant IT/ECM experience, including at least 5 years administering OpenText Documentum in complex enterprise production environments.
• Advanced knowledge of Documentum Content Server and repository administration, including installation, configuration, maintenance, monitoring, patching, upgrades, security administration, repository management, user/group administration, ACLs, storage management, jobs, methods, workflows, auditing, logging, DFC/DQL, and application connectivity.
• Experience administering and troubleshooting Documentum infrastructure across development, test, staging and production environments, including Content Server, repositories/docbases, connection brokers, Java Method Server and associated web/application-tier components.
• Experience with high availability, disaster recovery, backup/recovery, failover/failback, performance tuning, capacity planning, system monitoring, vulnerability remediation and production incident/root-cause analysis.
• Working knowledge of Oracle Database, SQL, Linux/Unix, Windows Server, Java/JRE/JDK, Tomcat or comparable application servers, LDAP/Active Directory, SSL/TLS certificates, DNS, networking, storage and enterprise monitoring/logging technologies is required. ​​

Certification & Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline, or equivalent experience;
• Certification: OpenText Documentum administration certification or comparable OpenText professional certification is preferred but not mandatory.
• Substantial, verifiable enterprise Documentum administration experience may satisfy the certification requirement through equivalent demonstrated technical expertise.

Project Background:

The IT Compliance organization, Compliance Operations, Legal Systems Section, supports the Office of Chief Counsel (OCC), is the chief legal officer of the Internal Revenue Service (IRS) and serves as counsel and legal advisor to the IRS Commissioner on all matters pertaining to the administration and enforcement of the Internal Revenue laws and related statutes, as well as non-tax legal questions. The IT Enterprise Operations Group (EOPS) and User and Network Services (UNS) teams operate and maintain a nationwide technical infrastructure in support of the OCC’s mission- critical automation activities. The scope of this support effort for the Office of Chief Counsel systems and components, also referred to as the Counsel Automated Legal Systems - CALS:

• Counsel Automated Systems Environment Management Information System (CASE-MIS).
• Chief Counsel Macros (CCMACROS).
• Chief Counsel Check (CCACHECK).
• Electronic Tax Court Services (eTCS).
• Electronic Word (eWord).
• electronic Counsel Inventory Tracking Environment (eCITE).
• Intelligent Document Management System (IDMS).

For each of the applications outlined above as part of the CALS project, the support team will collaborate with the CALS government team, IT partners, Business Systems Planning (BSP), and Chief Counsel end users to provide application maintenance and change request support.

This includes the following for each application:

• Break-fix: Analyze, remediate, test, and support deployment of any application Production defects.
• IT Mandates: Support hardware and software upgrades as dictated by IT to remain in compliance, including Product upgrades of Oracle, Windows, Linux, Documentum, and .NET. This also includes application/platform modernization efforts deemed necessary by IT and Chief Counsel constituents.
• Tax Reform Updates: Support software upgrades, including design, development, and testing, in support of any mandated tax law or tax code changes. Several changes are initiated annually by US Tax Court and require updates to the eTCS application.
• Technical Lead: Collaborate with the CALS Government management team to provide support in the following areas: scheduling, Scrum Master activities, One Software Development Life Cycle OneSDLC activities including annual milestone reviews, and Agile, DevOps, and CI/CD methodology and tool adoption.
• Risk Management: Collaborate with the CALS Government management team to review, prioritize, remediate, and mitigate and project risks. Document and support, as needed, any required Risk Based Decisions (RBDs).
• Security Management: Collaborate with the CALS Government team and BSP Security Program Management Officer (SPMO) to review monthly security audit scans, prioritize findings, and work with the appropriate IT partners to remediate and validate the fixes.