Sr Quality Assurance Technician

Sr Quality Assurance Technician Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Wilmington, OH CONNECTION https://www.connection.com/ keywords: position summary,authorized to work in the u.s.,what we do,who we are,why you should join us,collaboration,analysis,report,quality assurance,knowledge,education,skills,additional information Full Time $22.84/Hr. - $28.89/Hr. Overview: Under general supervision of the Quality Assurance Manager, the Quality Assurance Specialist establishes and maintains quality data and metrics, manages the QMS program, conducts non-conformance investigations and helps to support the Quality team through mentoring the Quality technicians and coordinating resources to effectively conduct audits on products, processes and systems. **What We Do:**We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.**Who We Are:**Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique---what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.**Why You Should Join Us:**You'll find supportive teammates and a rewarding career at Connection---plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities: Conducts investigations on internal and external non-conformances to understand, document and report out direct, escape and systemic root cause, using root cause analysis tools i.e., 8D, 5 Why and fishbone diagrams. Works with cross-functional teams to coach and develop corrective and preventative actions to address internal and external non-conformances. Collaborates with process owners to complete customer responses to customer complaints (CAR reports). Monitors and tracks progress of corrective and preventative action implementation, auditing implemented improvements to ensure effectiveness. Conducts data analysis and test validations using statistical process control and communicates quantitative and qualitative findings, identifying areas for improvement. Manages the QMS system, ensuring all investigative information is captured and customer feedback is logged, up to date and accurate. Provides assistance to Quality Technicians on quality procedures, protocols and daily activities. Participates in requirement/design reviews and Quality Assurance strategy meetings. Monitors, measures and reports out KPI's. Maintains and report