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Added 6 mins ago
Network Analyst II
Texas A&M University - Texarkana
Texarkana, TX
…University’s enterprise network infrastructure. . The Network Analyst II supports the operation, configuration, maintenance, monitoring, and security of campus wired and wireless networks,…
Added 13 mins ago
DO
Analyst II
Department of General Services
CA
- $6,031 to $7,547 USD / month
Under the direction of the Supervisor I in the Certification Unit, the Analyst II facilitates Small Business (SB) and Disabled Veteran Business Enterprise (DVBE) participation in state…
Added 26 mins ago
Product Support Analyst I
InComm Payments
Sandy, UT · Columbus, GA
…knowledge in the growing FINTECH industry. The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. Our…
Added 29 mins ago
Data Analyst II
CareOregon, Inc.
Remote, United States
The Data Analyst II ensures the highest standards of data management and analysis activities for use in decision making and improvement initiatives within the assigned area of operations.…
Added 29 mins ago
Senior Application Analyst - Epic Client Systems Administrator (Remote)
Vanderbilt University Medical Center
Nashville, TN
…out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where…
Added 33 mins ago
Customer Data & Insights Analyst
Premium Brands Opco LLC
Times Square Tower-ANN-New York, NY
The Marketing Analytical Services (MAS) team is seeking a Customer Data & Insights Analyst to support the LOFT and Ann Taylor brands.
Added 34 mins ago
ERP Systems Analyst
Anduril Industries
Costa Mesa, CA
The ERP Systems Analyst team is a fast-moving group responsible for integrating Oracle Fusion ERP and best-in-class internal tools. We operate a fast roadmap and run multiple integration…
Added 35 mins ago
VP of Marketing
Fenix24
Remote, United States
…will translate business objectives into impactful marketing programs to generate demand, support customer acquisition and expansion and build brand awareness. The VP of Marketing will play…
Added 41 mins ago
IG
Lab Analyst II
Insight Global
Notrees, TX
- From $37.1 USD / hour
Insight Global is seeking a Lab Analyst II to join a large oil and gas company in Ector County, Texas. This position is responsible for performing environmental, product, and process…
Added 44 mins ago
Financial Analyst- Real Estate, Land & Leases
Crusoe
San Francisco, CA
Crusoe is looking for a Financial Analyst, Real Estate, Land & Leases to support the financial due diligence, deal analysis, and lifecycle tracking of land and real estate transactions…
Added 44 mins ago
Director, Information Security
Stateside
Adelphi, MD
…(Certified Cloud Security Professional), Certified Intrusion Analyst…
Added 45 mins ago
Toll Operations Analyst
I-77 MOBILITY PARTNERS LLC
United States
The Operations Analyst assists the Toll Operations Manager in monitoring and supporting day to day operations of the Back Office System, TCS, and ATMS to ensure on-time and accurate billing…
Added 46 mins ago
UG
Senior Data Analyst - Genius Hub
UnitedHealth Group
Brentwood, TN
- $91,700 to $163,700 USD / year
Experience in healthcare, customer experience, operations, or contact center analytics
Added 46 mins ago
Epic Application Analyst Sr- Epic Professional Coding
Advocate Health, Inc.
Remote, United States
…implementation and maintenance tasks, and maintain the integrity of programs and…
Added 46 mins ago
UG
Senior Data Scientist - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
…distinguish patterns and recognize trends, performing normalization operations, and assuring data quality. The position will integrate performance management frameworks with operational…
Added 51 mins ago
P2P Analyst/Sr Analyst
Markel Service Inc.
Richmond, VA
The Senior Analyst, P2P Disbursements provides advanced analytical, reporting, financial, and operational expertise to support effective delivery of purchase-to-payment services. The role…
Added 59 mins ago
Global Sea Logistics Pricing Specialist
Kuehne+Nagel
Jersey City, NJ
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not…
Added 1 hour ago
PC
Public Disclosure Systems Analyst
Pierce County
Pierce County, WA
- $87,403.06 to $111,084.02 USD / year
…improve service delivery to make a meaningful impact on County operations and the community. The Department leads with safety, empowerment, and collaboration to create an environment where…
Added 1 hour ago
Senior Cybersecurity Data Analyst
RTX
Remote, United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 1 hour ago
Sustainment Financial Analyst (P2) *HYBRID*
RTX
United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 1 hour ago
GTM Program Analyst
SHI International Corp
Home Office, TN
The GTM Program Analyst supports the planning, coordination, execution, and continuous improvement of go-to-market initiatives across Spend Optimization Services. This role helps move GTM…
Added 1 hour ago
Senior Financial Analyst
RTX
United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 1 hour ago
JL
Operations Test Analyst V - JSE Lab Lead
JT4, LLC
Edwards AFB, CA
- $145,000 to $170,000 USD / year
In addition, an Operations/Test Analyst V must possess the following qualifications:
Added 1 hour ago
FC
Financial Services Operations Associate
Farm Credit East
Claverack (Hudson), NY
- $23 USD / hour
As a member of the Farm Advisory Services team, the operations associate/specialist works as part of a team dedicated to improving our customers’ financial reporting, providing them with…
Added 1 hour ago
Experienced Procurement Analyst
The Boeing Company
Dallas, TX
Boeing Global Services (BGS) has an exciting opportunity for an Experienced Procurement Analyst (Level 3) to join our dynamic BGS SM Commercial Compliance team in Dallas, TX.

PBS Systems

Service Support Analyst

Arlington, TX, United States

Competitive annual base salary ($43,000k/yr. - $53,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($43,000k/yr. - $53,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Name:

PBS Systems

Job Location:

Arlington, TX

Job Type:

Full-time, Permanent

No. of Openings:

Job Requirement(s):

Internal Job Title:

Travel across Canada and USA up to one week per month

Service Support Analyst - Tier 1

Reports To:

Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary ($43,000k/yr. - $53,000k/yr.)
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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