Doorman & Concierge

PBS Facility Service Location: Greenpoint Brooklyn Job Type: Full Time About the Role The Doorman and Concierge at PBS Facility Service provide a high standard of hospitality, access control, and resident support for luxury residential buildings. This role creates a welcoming atmosphere, assists residents and guests, and ensures the lobby operates smoothly and professionally at all times. The ideal candidate is polished, reliable, and service oriented. What you will do

• Greet residents and guests with courtesy, professionalism, and attentiveness.
• Maintain a welcoming lobby environment that reflects PBS service standards.
• Assist with resident inquiries, directions, amenity information, transportation requests, and daily needs.
• Uphold the PBS tone guide for consistent, high quality customer service.
• Monitor building entrances and verify all visitors, guests, and vendors.
• Maintain accurate sign in procedures and follow building access protocols.
• Ensure only authorized individuals enter the building.
• Remain alert and report any suspicious activity or safety concerns immediately.
• Support emergency response actions by following PBS protocols and building rules.
• Maintain a clean, organized, and presentable lobby throughout the shift.
• Coordinate with building management, superintendent, and PBS supervisors for resident needs or concerns.
• Communicate service issues, incidents, or building updates through shift notes and reports.
• Address resident concerns in a polite and solution focused manner.
• Escalate matters that require management attention.
• Maintain strong communication and teamwork with all PBS staff assigned to the site. What it takes to be successful
• Prior hotel experience is required.
• Experience in hospitality, concierge, doorman service, or customer service preferred.
• Professional presence and strong communication skills.
• Must be able to work under pressure, handle multiple tasks at the same time, and remain calm and professional in a fast-paced environment.
• Basic technology skills for visitor logs, communication apps, or building systems.
• Ability to stand for long periods and perform light physical tasks.
• Bilingual English and Spanish is helpful