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Payroll Solutions

Client Account Manager

Wausau, WI, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

What's the role?

The Account Manager serves as the primary point of contact for assigned payroll clients, providing payroll support, client service, compliance guidance, and HCM system expertise. This role requires previous payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment. Addition duties include:

Client satisfaction - manage communication and maintain ownership of client questions, cases, and issues through resolution
Client Support - Assist with the iSolved HCM system; answer payroll, benefits, timekeeping, and employee questions; support payroll policy development, updates and application.
Payroll compliance - Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new/enhanced HCM applications to provide guidance.
Client & Employee Communication - Collect and maintain accurate payroll and employee data including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
Payroll data - Organize and enter; coordinate with cross-functional team members; ensure payrolls are completed accurately and on time.
Review - Send pre-process reports for client approval when needed, then approve and submit payroll on the client's behalf.
Confidentiality - Maintain and protect client & employee private information while following company policies and procedure.
Improvement - Continue developing knowledge of HR practices, payroll technology, and software while contributing to process and service improvements.

What experience and skills do I need to be successful?

A minimum of two years payroll processing experience required.
Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) is desirable.
Education and Experience – Associate's Degree (A.A) in accounting, human Resources, or a related field preferred.
Communication – Proven effective oral and written communications skills.
Technology – Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer. Proficient in working with payroll data, multi-state wage and hour laws and HCM functionality.
Relationship Development – Have excellent customer service and relationship-building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
Multitasking – Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services. Be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment. Be detail-orientated, accurate and organized.

Great Perks and Benefits:

Some major perks we offer are long-term job stability, work-life balance to support raising a family, and significant opportunity to grow your career within the company. In addition:

Onsite, hybrid, or remote work arrangements.
Competitive medical, dental, and vision insurance plans.
FSA/HSA account options.
Paid Time Off (PTO).
401k employer matching program to save for retirement.
Tuition reimbursement and professional growth opportunities through continuing education.
Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
Bonuses for helping with business development leads.
Incredible potential for upward mobility and career growth.

What's the schedule?

This full-time role is based out of our Baraboo and Wausau, WI locations; operating during normal business hours 8am - 5pm, Monday - Friday. Remote and hybrid schedules are available although onsite is preferred.

How do I join?

First step is applying with your resume. Qualified candidates will complete a phone screen with HR, followed by an interview with Payroll Solutions leadership.

What else are you hiring for?

See all Payroll Solutions' openings on their website or reach out to our Lead Recruiting Partner, Cass Allard, on LinkedIn.

Skills

Payroll
Regulatory compliance
Communication skills
Policy development
Confidentiality
Microsoft Office
Microsoft Excel
Microsoft Word
Customer service
Relationship building
Multitasking
Time management

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