Entry-Level Booking Assistant

Pawfect Shine is looking for a friendly and organized Entry-Level Booking Assistant to help customers schedule and manage pet grooming appointments at our New York location. This is a great opportunity for someone who enjoys helping people, staying organized, and working in a pet-focused environment.

Full-time | On-site

Responsibilities

• Assist customers with scheduling grooming appointments
• Confirm appointment dates, times, and service details
• Help customers reschedule or cancel appointments when needed
• Provide basic information about available grooming services
• Answer routine customer questions
• Help address routine scheduling questions or concerns
• Support the front desk and customer service team as needed
• Maintain a friendly and professional customer experience

Qualifications

• High school diploma or equivalent preferred
• Friendly and professional communication skills
• Strong organization and attention to detail
• Reliable and punctual
• Comfortable speaking with pet owners
• Ability to learn scheduling procedures quickly
• Willingness to learn
• Must be available to work on-site in New York, NY

Compensation & Benefits

• $18–$25 per hour, depending on experience
• Full-time, on-site position
• Paid training
• Supportive team environment
• Opportunities for professional growth and advancement
• Employee discounts on eligible services