Desktop Support Technician

Join the High-Flying Team at ALOFT AeroArchitects! Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights! SUMMARY The individual in this role will provide technical support of desktop computers, applications, and related technology under general supervision. Support includes specifications, installation and testing of computer systems, and peripherals within established guidelines as well as assistance in the maintenance and testing of network servers, and associated equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor system operations and report abnormal system behavior.

• Install and troubleshoot workstation software.
• Maintain hardware and software documentation logs.
• Perform preventive maintenance and troubleshooting on workstation hardware.
• Install, place, and configure new workstations.
• Monitor infrastructure backups.
• Own helpdesk ticketing software and escalate tickets as appropriate.
• Assist in maintaining, configuring, and troubleshooting telephone systems.
• Proficiency in Office 365 environment.
• Champion Asset Management Program.
• Provide Service Desk support for on-site and remote users
• Install and troubleshoot licensed software.

Maintain and inventory company owned I.T. assets

• Support Conference Room A/V system.
• Take ownership of special projects as assigned.
• Maintain a safe and clean working environment.

Maintain strict confidentiality of information, including intellectual property and personnel data.

• Complete initial and recurring training requirements in a timely manner
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

• None.

ADDITIONAL RESPONSIBILITIES

The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.

• Associates Degree in Computer Information Systems or an equivalent combination of education and experience.
• 0 to 3 years related computer and/or networking experience.
• Extreme attention to detail, ability to multi-task, and confidentiality is a must.
• Employee must have excellent typing and proof-reading skills.
• Deadline- oriented; must be able to manage time effectively.
• Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
• Ability to build positive relationships and maintain cross-functional partnerships.
• Effective written and verbal communication skills.
• Ability and willingness to work extended hours, when needed.

LANGUAGE SKILLS

• Read, write and understand the English language.

CERTIFICATES, LICENSES, REGISTRATIONS

• CompTIA A+ Computer Troubleshooting Certification preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. TRAVEL

• Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.

WORK ENVIRONMENT

The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• Standard office environment.
• Occasional exposure to noise, smells, dust and fumes typically associated in an aviation / manufacturing environment.

SAFETY STATEMENT

All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive description of all work requirements and responsibilities. The job description does not constitute an employment contract and is subject to change as needed.