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PE
Personnel Transactions Unit Analyst
Public Employees Retirement System
CA
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…data, technology, and effective communication to improve HR operations and support organizational success? If you answered yes, this opportunity may be the perfect next step for…
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Project Controls Specialist 2
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Senior Project Controls Specialist
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…workmanship and achieving operational excellence during the process of constructing your renewable energy…
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KP
Assistant Manager - Pheasant Run - Columbus, OH - $23 to $24 per hour
KMG Prestige
Columbus, OH
- $23 to $24 USD / hour
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Field Marketing Specialist
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MS
Restaurant Shift Supervisor
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- $19 USD / hour
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MS
Restaurant Crew Member
MOD Super Fast Pizza, LLC
Richland, WA
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Follow all food safety prep and storage standards/procedures as they are defined in MOD operations resources and training.
Added 1 min ago
MS
Restaurant Shift Supervisor
MOD Super Fast Pizza, LLC
Prosper, TX
- $13.25 USD / hour
As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program…
Added 1 min ago
VE
Control Room Operator
Vicinity Energy, Inc.
Cambridge, MA
- $67.42 USD / hour
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Added 1 min ago
Safety Technician
Bilfinger
Inwood_WV
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Technical Program Manager - VIrtual
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Alight is seeking a Technical Program Manager to lead complex technology programs across Engineering, Architecture, Product, Data/AI, Security, Operations and external partners.
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Accounts Payable Manager
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Community Supervisor
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Beaufort, SC
Assumes responsibility for the operations of the property in the absence of the Community Director and Community Manager.
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Assistant General Manager
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Leasing & Marketing Professional - The Standard Syracuse
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Project Cost Analyst
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Accounts Payable Manager
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General Manager
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The General Manager is responsible for overseeing the entire plant operation that processes incoming materials into high quality products, ensuring that equipment & buildings are sanitary…
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Market Manager
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The Market Manager role is often a developmental multi-unit leadership role for high-performing Practice Managers preparing for broader field leadership responsibility. It may also serve as…
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Materials Management Specialist
TX-HHSC-DSHS-DFPS
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Occupational Category: Business and Financial Operations
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Registered Nurse Case Manager
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Functional Title: Registered Nurse Case Manager
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Warehouse Unloader/Loader - UniFirst
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Identify, document, and communicate route shortages to the Branch Manager, Service Teams, and Production Management.

Pathward, N.A.

Shared Services Manager (Consumer Servicing)

Sioux Falls, SD, United States

Salary range: $72,000 – $120,000

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Job details

Pay: Salary range: $72,000 – $120,000
Posting language: English
Posted: Nov 9, 2026

Original job description

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Leads the Shared Services Operations and processes of the company, including support of all business lines, first line of defense oversight of operational risk management, and the supervision of staff to ensure delivery of enterprise objectives. Achieves metrics and SLAs to ensure satisfactory delivery to internal and external customers.

What You Will Do:

Responsible for management of teams and others including hiring, training, quality and performance management.
Develops and oversees implementation of department plans and operational policies and procedures as required.
Manages internal and external customer service delivery and initiatives to meet or exceed business objectives.
Develops or manages metrics and other measurements for workforce productivity and achievement of SLAs and budgets.
Ensures systems and first line of defense controls are in place to manage operational risk and regulatory compliance.
Optimizes operational processes through simplification and/or automation.
Acts as a subject matter expert in designated Operations discipline.
Other duties as assigned.

What You Will Need:

Bachelor's degree or equivalent education and work experience.
Typically 5+ years with bachelor's or equivalent.
Attention to detail
Planning and organizing work
Strong written and verbal communication skills
Results oriented

Distinguishing Characteristics:

The Shared Services Manager – Consumer Servicing leads a 10-member team responsible for hiring, training, quality and performance management, and first line operational controls.
Oversees metrics for productivity, SLAs, and business objectives; ensures 1LOD controls for risk and compliance; and drives process simplification and optimization.
Core functions include legal processing (garnishments, levies, bankruptcies, and subpoenas), SF mail room, returned checks/cards, on-site duties, and credit processing.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward's Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

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More about this job

Skills

Risk management
Performance management
Customer service
Regulatory compliance
Attention to detail
Communication skills

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