Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
M
Retail Receiving Support Associate, Lenox Square Mall - Part Time
Macy's
Atlanta, GA
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added just now
CH
Advance Practice Provider NP/PA
CVS Health
San Antonio, TX
- $41.85 to $90.13 USD / hour
…commitment to a healthy work environment through Transformational Leadership, Quality, Safety, Shared Governance, Well-being, and Professional…
Added just now
M
Retail Fragrances Sales Associate, Northshore - Part Time
Macy's
Peabody, MA
- Part-time
At least 1 year of customer service or selling experience required
Added just now
M
Warehouse Associate, West Virginia - Full Time
Macy's
Martinsburg, WV
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added just now
M
Starbucks Barista Trainer, Dadeland - Full Time
Macy's
Miami, FL
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 1 min ago
Senior Director - Software Engineering (Cisco Duo)
Cisco
Austin, TX
Proven technical leadership experience in identity and access management (IAM), cybersecurity, enterprise cloud security, or a closely related enterprise software domain.
Added 1 min ago
Business Operations Manager-Legal
Cisco
Bellevue, WA
8+ years of professional experience in business operations, executive program management, or strategic operations within a corporate legal or technology environment.
Added 1 min ago
Shop Service Technician 4 - HOLT Crane & Equipment
HOLT Group
San Antonio, TX
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Added 1 min ago
Office Coordinator
Vyne Dental
Lindon, UT
The Office Coordinator is responsible for ensuring the day-to-day operations of Vyne’s Lindon office run smoothly and efficiently while also supporting companywide employee engagement and…
Added 2 mins ago
CT
Senior Director, Field Reimbursement
Capricor Therapeutics
Remote, United States
- $246,420 to $317,850 USD / year
…Deramiocel (CAP-1002), our lead cell therapy in late-stage development for Duchenne muscular dystrophy. We are also harnessing our proprietary StealthX™ exosome platform to unlock new…
Added 2 mins ago
Loan/Collection Officer 3 (PCN 089074)
State of Alaska
Juneau, AK
Step into a leadership role where your guidance, decisions, and team development directly influence Alaska’s economic strength. As a Loan Officer 3, you will lead with purpose, provide…
Added 3 mins ago
Texas Director, Planning
WESTWOOD PROFESSIONAL SERVICES INC
Dallas, TX
…clients. The Texas Director is responsible for performing a leadership role in winning, managing, and delivering multiple planning projects focused primarily on local government clients.…
Added 3 mins ago
Associate Director - Program Manager (Government)
AT&T Technical Services Company, Inc.
Remote, United States
The employee must live in the National Capital Region
Added 3 mins ago
Principal Integration Logistics Specialist
The Boeing Company
Berkeley, MO
…will provide enterprise-level integration and product support leadership across the T-7 program, with responsibility for shaping sustainment strategy, influencing product support element…
Added 4 mins ago
Associate Director, Integrated Business Planning - Network Planning - (Food/ Burt's)
Clorox Services Company
Alpharetta, GA · Durham, NC
Acts as a trusted planning partner to Finance, Marketing, Sales, Operations, and Supply Chain leadership.
Added 4 mins ago
Senior Buyer (Procurement)
Clorox Services Company
Alpharetta, GA
…services and quality performance, ensuring uninterrupted Kingsford operations and product availability during peak grilling season. Lead root cause analysis to identify underlying issues…
Added 4 mins ago
Logistics Leader
Glad Manufacturing Company
Amherst, VA
Must have strong communication skills and be able to work with internal and external sources
Added 4 mins ago
Systems Engineer III
Opto-Knowledge Systems Inc
Remote, United States
You must have, or be eligible to obtain, a Department of Defense Secret clearance
Added 4 mins ago
Store Manager - Bellevue
Joe & the Juice / United States
Bellevue, WA
Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential
Added 4 mins ago
Production Lead
Mars
Chattanooga, TN
The Production Leader is a shift-based, front-line operations people leader who efficiently improves Quality, Human Safety, and Product Cost Conversion while Engaging and Developing talent.…
Added 5 mins ago
WI
Emerging Store Manager - SC
Walmart Inc.
Redding, CA
- $85,000 to $120,000 USD / year
This position is a developmental leadership role designed to prepare associates for potential Store Manager opportunities within the Walmart US
Added 5 mins ago
WS
Front End Coach
Wal-Mart Stores East, LP
Salem, NH
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 5 mins ago
WS
Operations Manager
Wal-Mart Stores East, LP
AL
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates in assigned area by hiring training mentoring and actively listening toassociates assigning duties evaluating…
Added 5 mins ago
WS
(USA) Stocking 2 Coach
Wal-Mart Stores East, LP
TN
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 5 mins ago
WS
Food & Consumables Coach
Wal-Mart Stores East, LP
NY
- $65,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…

Pathstone

Service Desk Manager

Bellevue, WA, United States
Newtown Square, PA, United States
NY, United States
San Francisco, CA, United States

$110,000 to $130,000 USD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $110,000 to $130,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description: Pathstone is a growing wealth management firm serving ultra-high net worth families, single family offices, foundations, and endowments. We are united by a clear purpose: to help clients pursue their Preferred Life - with clarity, confidence, and long-term support across the full landscape of wealth and well-being.

Our services include investment advisory, as well as integrated planning and coordination across key areas such as tax strategy, risk management guidance, wealth and estate planning support, philanthropic planning, and family governance - helping clients navigate complexity and make informed decisions aligned with their goals.

With more than 20 office locations and over $185 billion in client assets under management, advisory, administration, and related services, Pathstone has expanded significantly over the past five years, reflecting sustained momentum and continued investment in our team and platform.

Pathstone is committed to making a meaningful difference for clients and their families, while fostering a supportive, purpose-driven environment for our professionals. Team members are encouraged to pursue their interests and contribute to the firm’s culture through committees and initiatives that help shape our shared mission.

Our people are our greatest asset, and we offer a competitive, flexible benefits program designed to support life both inside and outside of work. Benefits include comprehensive medical, vision, and dental coverage, flexible spending options, flexible PTO, life insurance, education support, a 401(k) plan, parental leave, and more.

Job Description: We’re looking for a hands-on Service Desk Manager to lead our service desk function and elevate the end user support experience across the company. You’ll manage a service desk team distributed across the country day-to-day, act as a point of escalation for ticket resolution, set and enforce SLAs, design and report KPIs for IT leadership and the executive team, own the ticket lifecycle and escalations, drive continuous improvement, and deliver ongoing training - both for the service desk analysts and for companywide technology adoption.

This role suits an experienced leader who thrives on operational excellence, distributed team leadership, data driven decisions, and building a customer centric culture.

Key Responsibilities:

Team Leadership & Remote Operations

Lead, mentor, and develop service desk analysts across remote and hybrid work setups (workload distribution, coaching, performance reviews, career paths).
Own staffing plans, scheduling, and coverage: time zone aware shifts, afterhours/on-call rotations, and “follow the sun” handoffs.
Establish remote-ready practices: clear escalation paths, asynchronous communication norms, documentation-first culture, and high-quality ticket notes.
Manage the ticket queue end-to-end: triage, prioritization, assignment, escalation, resolution, and closure quality.
Define and enforce a ticket lifecycle (intake → categorization → diagnosis → resolution → documentation → closure) that works effectively in a distributed environment.
Promote team health and engagement in a distributed, multi-office context: structured 1:1s, virtual standups, outcome-based goals, and transparent performance dashboards.

SLAs, KPIs & Reporting

Define, publish, and manage SLAs by priority and request type; monitor compliance and remediate breaches.
Create and maintain KPIs that measure department performance; produce recurring dashboards and executive reports.
Use data to identify trends (repeat incidents, bottlenecks, deflection opportunities) and drive measurable improvements.
Track remote-specific indicators: handoff quality across time zones, responsiveness by channel (chat/phone/email/portal), and backlog aging across shifts.

Continuous Improvement & Knowledge Management

Direct improvements to processes, tooling, automation, and knowledge base (KB) quality and coverage.
Implement root cause analysis for major incidents; partner with infrastructure/cloud/development/security to prevent recurrence.
Champion shift left strategies (self-service, KB deflection, automated fulfillment, chat/virtual agent) with asynchronous knowledge artifacts and video/snippet guides.

End User Experience & Surveys

Design and run end-user satisfaction surveys (transactional CSAT and periodic NPS); analyze results and take action.

Training & Enablement

Ensure relevant ongoing training for the service desk team (technical, soft skills, remote collaboration, security awareness).
Develop and deliver regular training content for team members on software and technology systems used by the company (e.g., M365, collaboration tools, security best practices, device management, identity & access) via virtual workshops, on-demand microlearning, and office hours.
Standardize remote onboarding playbooks for new analysts (tooling, SOPs, KB usage, shadowing plans) and team members.

Governance, Security & Compliance

Uphold IT policies, asset management, access controls, and security standards in partnership with the Security team.
Maintain clean audit trails and documentation; support compliance requirements.
Ensure remote work controls: secure remote support tools, MFA/conditional access, least privilege, and privacy aware support practices.

Tools & Vendor Management

Administer/optimize ITSM and support tooling, remote support, and knowledge base using ManageEngine Service Desk Plus.
Coordinate with vendors/managed services to ensure SLA alignment and quality delivery, including off-hours coverage.

Qualifications:

Required:

5+ years managing a service desk, including team leadership, performance management, and process ownership.
Proven experience defining SLAs, creating KPIs, and reporting performance to IT leadership/executives.
Demonstrated success improving service desk maturity (process, governance, tooling, knowledge, automation).
Direct experience managing remote or distributed teams, including time zone coverage, asynchronous workflows, and virtual performance management.
Hands-on expertise with ManageEngine Service Desk Plus or similar systems.
Strong grasp of ITIL principles (incident, request, problem, change) and full ticket lifecycle management.
Experience building training programs for both analysts and business users; excellent written & verbal communication.
Data driven mindset; advanced skills in analytics and dashboarding (e.g., Power BI/Tableau/ITSM dashboards).
Excellent troubleshooting skills.

Preferred:

Extensive experience with Microsoft 365, Intune, Azure AD/Entra ID, identity & access, endpoint management.
Background in automation/scripting (Power Automate, PowerShell) and virtual agents/chatbots.
Experience scaling support in a medium-size environment (e.g., 250–2,000 team members), multisite operations, and highly distributed workplaces.
Exposure to compliance frameworks (ISO 27001, SOC 2, HIPAA, SOX) and audit readiness.
Familiarity with or hands-on experience using AI-powered productivity tools to enhance efficiency, collaboration, and work quality strongly preferred.

Pay Transparency: Pathstone’s expected starting base compensation range for the position as of the time of this posting is $110,000 - $130,000 per year. The actual base compensation selected for this role will be set based on a variety of factors, including (but not limited to) experience, education, specialty and training. The successful candidate(s) may also be eligible for a discretionary bonus award.

Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.

Pathstone is proud to be an equal opportunity employer.

As you explore opportunities, know that Pathstone communicates with candidates exclusively through an @pathstone.com email address. We do not make unsolicited job offers, and we will never ask for personal or financial information through email or web forms. If you receive outreach that appears to be from Pathstone but originates from a different domain, please disregard it.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Leadership
Process improvement
Team leadership
Coaching
Scheduling
Communication skills
Documentation
Prioritization
Regulatory compliance
Root cause analysis
Collaboration
Security regulations
Vendor management
IT service management
Performance management
Reporting
ITIL
Microsoft Power BI
Tableau
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Power Automate
Microsoft PowerShell

Report this job

Work requirements

Jobs in the United States