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Finance & Accounting Outsourcing, Manager
Cherry Bekaert Advisory LLC
United States
…In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off;…
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Director of the Bowdoin College Library
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ME
- $185,000 to $210,000 USD / year
…Outreach), the Operations and Budget Administrator, the Web Manager and Communication Specialist, and the Administrative Coordinator. The Director works closely with colleagues across the…
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Maintenance Technician
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We offer a robust training program designed to equip team members with the knowledge, skills, and support needed to succeed and grow in their roles.
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Patient Service Specialist
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- $19 to $25 USD / hour
Health, Dental, and Vision insurance; Life insurance; Prescription coverage
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BS
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation - Outpatient
Frisco, TX
- $19 to $25 USD / hour
Health, Dental, and Vision insurance; Life insurance; Prescription coverage
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Commissioning Project Manager
Actalent
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- $60.58 to $86.06 USD / hour
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Operations Manager
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Construction Manager
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Safety Manager
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Shift Supervisor
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San Antonio, TX
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Must have a minimum of one (1) year of customer service or restaurant experience · Must have demonstrated success as a mentor, trainer or informal leader
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Senior Piping Designer
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Participate in client meetings as requested by the Project Manager to discuss design progress, technical issues, and project coordination.
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Senior Process Piping Designer
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Participate in client meetings as requested by the Project Manager to discuss design progress, technical issues, and project coordination.
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Patient Services Representative (Medical Receptionist) - Covington
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Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
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Communicate clearly and consistently with the Project Manager or Supervisor regarding all aspects of field operations.
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2nd Shift Quality Technician
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Design Project Manager - Continuous Recruitment
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Albany, NY
- $106,351 to $126,875 USD / year
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Construction Project Manager - Continuous Recruitment
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- $106,351 to $126,875 USD / year
The individual in this role must have a fundamental understanding of construction practices and construction management procedures
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Quality Control Manager
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Nursing Assistant - Village of Westland Community Living - nights
PACE Southeast Michigan
United States
Certification is optional though preferred, but must have one (1) year experience with a frail or elderly population · The CLA must possess the ability to establish and maintain interpersonal and interdepartmental relationships

PathGroup

Patient Services/Phlebotomist Team Lead

Madison, TN, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 13, 2026

Original job description

JOB SUMMARY:

Patient Service Team Leaders, under the direction of the area supervisor, ensure that daily work of the Patient Service Centers (PSCs) and In-office Patient Services Technician (IOPSTs) are completed accurately and on time. The person in this position maintains a safe and professional environment for patients, clients, and employees and provides administrative and training support to the supervisors. The person in this position functions as the backup to the area supervisor.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

Ready to travel to a client location within a designated region with short notice.
Assist supervisors with the implementation of Standard Operating Procedures (SOP's) for patient services in accordance with PathGroup guidelines.
Function as back up for the Patient Services Supervisor as necessary and carry out duties in his/her absence.
Coordinate the work of patient services technician in the Patient Service Centers and In-office Patient Services Technician (IOPSTs) to assure that production is consistent and service levels are maintained. Play an important role in the dissemination of information to employees.
Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists. Assist in relocating, opening new facilities as necessary.
Perform site visits as assigned, and document findings. Assist with QA (quality assurance) audits.
Greet customers appropriately. Treat all customers in a courteous manner.
Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.
Completes requisitions accurately within Pathconnect and/or other PathGroup computer applications.
Enters patient, specimen, insurance, or billing information into the computer. Requires attention to detail to maintain high level of accuracy. Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
Researches test/client information utilizing lab computer system.
Matches laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.
Package specimens for transport. Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Demonstrates proficiency of proper collection methods and proper processing of all specimens.
Maintains required records and documentation.
Prepares schedules with minimal overtime for employees and floaters to be submitted to the supervisor for approval.
Assist with time/attendance entry of employees.
Maintains daily records and all appropriate PSC/IOPSTs Patient Services logs.
Assist with the compilation of monthly statistics and data.
Performs basic clerical duties, i.e. filing, faxing, and preparing mail. The person in this position is required to perform electronic data entry.
Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs on Monday for the week prior or as directed by management.
Demonstrates organizational commitment.
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
Utilizes time appropriately. Capable of maintaining fluctuating patient flow.
Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Performs duties in an independent manner.
Communicates pertinent information/issues to supervisor, manager or group leader for resolution.
Contributes to a positive work climate and to the team effort of the department and company.
Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
Assist with periodic inventory counts, report shortages and problems to the supervisor as they occur.
Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety. Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

Works with other departments within PathGroup and subsidiaries.
Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Other duties as assigned.

EDUCATION & LICENSURE:

High School Diploma or GED is required
Medical training as medical assistant or paramedic preferred.
Phlebotomy Certification is required.

REQUIREMENTS:

3-5 years of prior job-related experience required.
Must have reliable transportation and communication.
Proof of auto insurance required.
Valid Driver's License with a minimum of 1 year driving experience.
Less than 3 minor moving violation convictions within the previous 3 years.
Overnight stays may be required.

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More about this job

Skills

Coaching
Quality assurance
Phlebotomy
Attention to detail
Communicate with customers
Documentation
Statistics
Data entry
Personal protective equipment
Confidentiality
Paramedic
Communication skills
Valid driver's licence
Driving

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Work requirements

Jobs in the United States