Front Office Associate

Front Office Associate (FOA) - Passion Dental

At Passion Dental, we believe exceptional patient care starts with an exceptional team. We are seeking a friendly, organized, and customer-focused Front Office Associate to join our growing practice. The Front Office Associate serves as the first point of contact for patients and plays a critical role in creating a welcoming and positive patient experience.

Key Responsibilities

• Greet and check-in patients in a professional and welcoming manner.
• Answer incoming calls and assist patients with scheduling and inquiries.
• Manage appointment scheduling, confirmations, and follow-up communications.
• Verify dental insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update and maintain patient records in the practice management system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Present treatment plans and assist patients with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative functions.

What We Offer

• Competitive hourly compensation
• Medical, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) with company match (where applicable)
• Growth and advancement opportunities
• Supportive and collaborative team environment

Requirements

Qualifications

• High School Diploma or equivalent required.
• Previous front office, customer service, healthcare, or dental office experience preferred.
• Dental insurance verification experience is a plus.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• Proficiency with computers and scheduling software.
• Ability to work effectively in a fast-paced environment.
• Positive attitude and commitment to outstanding patient care.

Preferred Skills

• Experience with dental practice management software.
• Knowledge of dental terminology.
• Strong attention to detail and accuracy.

Physical Job Demands:

• Ability to lift up to 50Lbs.
• Ability to sit up to 8 hours daily.
• Repetitive hand motions up to 8 hours per day.