EVS Attendant - Heavy Cleaner

Job Details

• Performs all duties and tasks with courtesy and enthusiasm, and adds to the overall environment of fun and excitement for customers.
• Deep clean, polishes, and details specific areas of the building during the assigned shift.
• Removes debris and trash from areas to keep the physical property in spotless condition.
• Monitors and troubleshoots the physical condition of carpeting, upholstery, and other furnishings and equipment in assigned areas, and reports items in need of repair.
• Provides customers with information relating to player cards, marketing events, gaming products, hours of operation, and other services and amenities.
• Able to discern above standard versus below standard guest service conditions and react appropriately.
• Proactively recognizes opportunities for an improved guest experience and executes or makes suggestions to management.
• Acts as a service liaison with other departments, and contacts the appropriate employee/job classification to assist customers with various service needs on the casino floor.
• Develop and maintain a knowledge of all Company facilities as well as marketing promotions and events and be prepared to answer guests’ questions accordingly
• Performs all other duties as assigned by the EVS Shift Manager.
• Carpet extraction.
• Hard floor care and maintenance.
• High dusting.

Qualifications

• High School Diploma or G.E.D. required. Must have outstanding interpersonal, communication, and customer service skills.
• Must have strong attention to detail. Must be able to document and articulate information clearly.
• Demonstrated ability to learn and communicate a variety of information to customers regarding casino products and services. Must be able to walk, bend, lift, kneel, stand, push, and pull, during an 8-hour shift. Must be able to work a variety of shifts, weekends, and holidays as needed.