Customer Solutions Specialist

Position at Parts TownCustomer Solutions SpecialistSee What We're All AboutAs the fastest-growing distributor of restaurant equipment,HVACand residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being yourfirst priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat- Apply Today!Perks * Parts Town Pride - checkout ourvirtual tour andculture! * Quarterly profit sharing bonus * Team member appreciation events and recognition programs * Volunteer opportunities * Casual dress code * On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses * All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at aGlanceAs a Customer Solutions Specialist(internally known as a Parts Expert),you are always available to assist customers withall oftheir OEM replacement part needs. You thrive on building strong relationshipswith customers in a fast-pacedenvironment while creating an excellent (and even fun!) experience every time. Your passion to go above and beyond for our customers and strong attention to detail isessential in this role!A Typical Day * Handle a high volume of calls a day(50 - 70) while delivering exceptional customer care every time * Process quotes, orders, returns, ID parts, adjustments, tracking information, vendor outreach, outbound calls; working in multiple systems efficiently as possible * Professional communicationwith customers, leadership, your team,and otherinternaldepartmentsdailyto ensure customer satisfactionTo Land This Opportunity * You have at least 1 year of customer service experience(face to face or over the phone) * You're an all-star communicator and are fluent in English. Bonus points if you're bilingual! * You're passionate about providing top notch customer serviceand building relationshipsin the process! * You have fantastic organization skillsand never overlook the details! * You're a team player with a positive attitude. Most importantly, you're adaptable! * You have basic computer skills:MS Office, etc. * You have a quality, high speed internet connection athome * You have a genuine positive, outgoing, team spirited, one-for-allpersonality * Excel,andPowerpointknowledgeisnotrequired butcancertainly earn you GOLD STARS! * You can work a schedule of M-F 11:00 AM - 8:00 PM (EST)with flexibility to adjust to different hours asneededPlease note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM(EST)!About Your Future TeamWe are a diverse bunch, and while we may not agree on what music is the best, we love a good casserole and can always agree that dessert calories don't count. The one thing you will find here is that no matter if the tenure is 5 months or 25 years,we are always willing to help our new best friends navigate the partsworld. At Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported.W