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Parts Authority

Warehouse Returns Supervisor

Olive Branch, MS, United States

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Job details

Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2024

Original job description

Overview

Since 1973, Parts Authority has established itself as a premier national distributor specializing in automotive replacement parts, professional tools and equipment, and transmission systems. Operating from our headquarters on Long Island, New York, we've experienced significant expansion and currently maintain over 300 locations across 28 states, including Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Rhode Island, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority’s catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Warehouse Returns Supervisor.

Responsibilities

The Warehouse Returns Supervisor responsibilities are helping, guiding, and directing staff members in an efficient and timely manner. As well as problem solving.The Supervisor will work with process product returns, work with warehouse personnel for all other needed responsibilities and High-volume, fast-paced working environment. The Warehouse Returns Supervisor will answer questions, inputaccurate return information on customer accounts and perform general warehouse duties, and warehouse cleanup.

Maintain a high level of receiving productivity and efficiency
Taking ownership for achieving department goals; monitoring all daily reports
Ensuring that team members workload is managed appropriately
Ensuring team members/leads follow proper procedures, and that safety, productivity and quality goalsare achieved
Managing employee relations issues, to include coaching, counseling and corrective action
Assisting in the training of new associates
Setting the tone in the department for delivering exceptional customer service
Maintaining excellent cross-functional and interdepartmental communication
Directs and oversees the Returns process of sorting, packing, and processing to meet customer deadlines
Assist Returns Manager to help navigate and prioritize returns
Assist the Returns Manager in scheduling, monitoring, training, and discipline of department staffmembers
Routinely conduct department meetings
Monitor customers returns and emails frequently to ensure customer satisfaction
Keep work areas clean and clear of safety hazards
Other various duties will be assigned by the department Manager

Staff Management:

Lead and supervise a team of returns associates
Counsels, records and discipline returns associates as necessary

Supervise Operations:

Maintain a meticulous standard for cleanliness, organization, and safety throughout the receiving department.
Maintain a safe working environment.
Ensure that safety and compliance practices meet DOT and OSHA standards
Maintain 5S warehouse principles are administered and followed on a routine basis
Directs movement of shipments from shipping and receiving platform to storage and work areas.

Qualifications

Accurately follow directions, both written and verbal
Safety Management
Report Skills
Dependability
Ability to analyze information
Dealing with Complexity
Deadline-Oriented
Time Management
Organization
Detailed oriented
Great communication skills
Interactional personal/people skills
Able to work well under pressure
Must be able to work well with other staff members and supervisors
Computer Literate
Microsoft Office (Excel Spreadsheets, Word, and Outlook)
Must have an open availability
Must be flexible and able to work various shifts
Maintain and promote workplace safety
Securing and transferring cash or other assets.

Some of the benefits of being a part of our growing Parts Authority family:

Medical Coverage
Pharmacy Coverage
Dental Coverage
Vision Coverage
Basic Life and AD&D
Short Term Disability Coverage
Voluntary Short Term Disability Coverage
Voluntary Long Term Disability Coverage
Flexible Spending Account
Commuter Expense Reimbursement Account
Health Savings Account
Health Reimbursement Account
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
ID Theft Insurance
Legal Plan Insurance
Pet Insurance
Employee Assistance Program (EAP)
Paid Holidays, Sick and Vacation
Profit Sharing/401 (k) Plan
Employee Discounts on Merchandise

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More about this job

Skills

Employee relations
Coaching
Counselling
Customer service
Communication skills
Scheduling
Manage a team
Regulatory compliance
Shipping and receiving
Time management
Computer skills
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook

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