Jobs in the United States

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Associate Director Philanthropy Operations
USA The Nature Conservancy
Remote, United States
- $82,790 to $124,270 USD / year
The Associate Director of Philanthropy Operations provides strategic leadership for philanthropy operations, portfolio management, fundraising analytics, financial coordination, and…
Added 1 min ago
Associate Administrative Assistant - 1584
EGS
Aiken, SC
EGS is seeking a detail-oriented and organized Associate Administrative Assistant to support administrative operations at the Savannah River Site in Aiken, South Carolina.
Added 1 min ago
Human Capital Management Analyst
State of Ohio
Columbus, OH
…an excellent opportunity for an HR professional who enjoys problem-solving, working with data and systems, providing customer service, and contributing to a high-performing HR…
Added 1 min ago
Technical Support Analyst
Internova Travel Group
Beverly Hills, CA
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Added 2 mins ago
CG
FACILITIES MANAGER - THOUSAND OAKS, CA
Compass Group
Newbury Park, CA
- $100,000 to $115,000 USD / year
Identify urgent maintenance needs and ensure timely resolution
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
FAB Onsite Tech
Default Brand
Phoenix, AZ
Maintain data integrity across multiple systems to support issue resolution and operational efficiency.
Added 4 mins ago
Material Handler-Forklift Driver Needed 1st and 2nd shift available
RJW Logistics Group
Joliet, IL
Good communication, problem resolution and people skills.
Added 4 mins ago
ORION Production Planning & Control Material Kitting Business Specialist, Associate
ASRC Federal
Merritt Island, FL
Customer service skills and problem resolution skills. Ability to track large amounts of data and provide status.
Added 4 mins ago
ORION Production Planning & Control Material Kitting Business Specialist, Associate 2nd shift
ASRC Federal
Merritt Island, FL
Customer service skills and problem resolution skills. Ability to track large amounts of data and provide status.
Added 5 mins ago
Customer Service Representative
AMAX
Fremont, CA
Serve as a primary point of contact for customers, ensuring timely follow-up and resolution of customer issues.
Added 6 mins ago
Service Center Support Desk Analyst
BAE Systems
Columbia, SC
…updating documentation, and providing research assistance for problem resolution involving configuration issues or other…
Added 7 mins ago
CT
SAP SD Order Management Specialist
Computer Task Group, Inc
Hercules, CA
- $60 to $63 USD / hour
Provide Level 2 and Level 3 functional support for SAP SD Order Management incidents and service requests, ensuring timely resolution within established service-level agreements (SLAs).
Added 7 mins ago
Patient Registration I - Patient Access
Kettering Health
Hamilton, OH
Problem-solving and conflict resolution skills
Added 7 mins ago
Patient Registration I - Patient Access
Kettering Health
Hamilton, OH
Problem-solving and conflict resolution skills
Added 10 mins ago
Supervisor of Clinical Services
Baylor Scott & White Health
Rockwall, TX
Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.
Added 10 mins ago
Field Technician III
TeleWorld Solutions Inc
Toledo, OH
…supporting network deployments, system upgrades, and technical issue resolution while ensuring all work meets company standards for safety, quality, and…
Added 11 mins ago
IT Service Desk Specialist II
NetImpact Strategies
Fort Sam Houston, TX
Document all stages of support, including problem identification, resolution, and final disposition in the ticketing system.
Added 11 mins ago
HR Business Partner
COPC Brand
Westerville, OH
Required: Associate’s or Bachelor’s degree in Human Resources or other related field from a college or university; or equivalent education and experience

Partners Pharmacy - APS

Customer Support Representative (Days)

Houston, TX, United States

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Job details

Experience: 3-5 years of related experience/training in a technical inbound/outbound call center environment
Posting language: English
Posted: Nov 3, 2026

Original job description

Description Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Customer Support Representative - Houston, TX

Hours: Mon, Tue, Fri, Sat, Sun Rotating schedule 6am-6pm

The Customer Support Representative will be responsible for, but not limited to:

Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
Real time monitoring of automated dispensing machine to ensure service is not interrupted.
Utilize remote desktop software along with end user to resolve issues using documented solutions.
Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
Serve as first line support and provide problem resolution to the customer.
Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
Properly triage calls and determine routing based on the nature of the call.
Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
Make outbound calls to the customer to ensure PassPort process patient medication timely.
Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Associate's Degree in a computer related field, Bachelor's preferred

Professional Experience:

3-5 years of related experience/training in a technical inbound/outbound call center environment
Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
Extensive phone support of end user with various operating systems and software
Must have excellent communication skills, abiility to multi-task, and high attention to detail