IT Systems Administrator

Position Title: IT Systems Administrator Position Classification: Full-Time, Regular, Exempt, 40 hours/week Reports to: Senior Director, Enterprise Systems Location: Boston, MA (Note: This role has specific location requirements represented in the responsibilities and requires on-site presence, two days a week from 9am-5pm ET)

Position Overview:

The IT Systems Administrator is responsible for monitoring and supporting the company's computer and network systems. This individual ensures that hardware, operating systems, software systems, and related equipment are functioning at all times. Maintaining these systems and monitoring them for performance are core duties of the system administrator. They are also responsible for escalated end-user help desk support. The IT Systems Administrator is a technical position in the IT department working as part of a collaborative team of administrators responsible for the maintenance, support, and continued operation of IT resources such as servers and networking equipment. This role acts as a core operator, providing the day-to-day, hands-on technical support required for the continued, uninterrupted operation of the corporate infrastructure, including routine physical maintenance at the Boston-based colocation data center. The IT Systems Administrator also provides assistance to senior-level technical staff when applicable and provides technical knowledge and advice to those members of the IT team who work in our international locations.

Responsibilities

Server Monitoring and Management (40%)

• Server management consists of functions including, but not limited to, backing up and restoring data utilizing solutions like Veeam, reviewing server event logs and proactively addressing issues, creating and managing users via Microsoft Entra, monitoring server performance, and applying system patches.
• Manage fleets of Windows and Linux servers, systems, and applications to execute day-to-day operational tasks.
• Manage and monitor VMware environments throughout the global PIH IT portfolios, providing hands-on support for the local colocation data center.
• Provide foundational operational support and troubleshooting for resources within the Microsoft Azure cloud environment.
• Creating administrative scripts, managing the Windows domain, and maintaining system availability to prevent accidental destruction of data or unscheduled downtime.
• Ability to take direction and/or work under the supervision of senior technical staff to implement operational tasks.

Network Monitoring and Management (30%)

• Network management consists of functions including, but not limited to, monitoring computer addresses to ensure that all devices connecting to the network are able, and reviewing logs for wired and wireless networks to ensure availability of services.
• Preconfigure network equipment (switches, firewalls, wireless access points) for zero-touch deployment at sites outside of Boston.
• Configure and monitor DNS and DHCP services, which are essential services for computer network communications.
• Ability to remotely monitor and manage Cisco Meraki, UniFi appliances, switches, and wireless access points.
• Provide remote technical support and network management to site staff at care delivery locations.

Infrastructure Security Support (20%)

• Collaborate with the Security Operations (SecOps) team by receiving triaged reports and executing the remediation of identified infrastructure vulnerabilities.
• Execute routine patch management and updates across the Partners In Health (PIH) server and infrastructure environment.
• Implement technical safeguards and Security best practice configurations for servers and applications in cloud or on-prem environments, as guided by SecOps policies.

Help Desk Support (10%)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Support end user computing team with escalated support tickets.
• Install, modify, and repair computer hardware and software.

Required Experience, Education, Licenses or Certifications

• 3-4 years of hands-on experience in IT infrastructure, systems administration, cloud engineering, or comparable experience.
• Hands-on experience with VMware and Azure virtualization environments.

Skills

• Proficient knowledge of cloud platforms, specifically Microsoft Azure and Microsoft Entra for user identity and access management.
• Proficient with Linux system administration, particularly Ubuntu and general Windows Server administration.
• Demonstrated understanding of the ways in which emerging AI technologies are changing the domain and ability to continuously learn and adapt as new tools and processes are adopted.
• Solid foundation of networking basics, including routing, switching, and firewalls.
• Familiarity and operational experience with data backup systems, specifically Veeam.
• Strong problem-solving skills, with the ability to execute complex tasks independently.

Core Values and Competencies

• Demonstrates the organization’s core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment
• Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team.
• Achieving results – Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned.
• Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
• Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries.

This vacancy may be used to fill similar positions. Organizational Profile Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems. As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement. Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities. Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks. Our Benefits Are Built for Real Life We know you do your best work when you’re supported.

• Work from anywhere in the U.S. for most roles, with flexibility baked into how we operate
• Comprehensive health coverage (medical, dental, vision, disability, and life insurance) so you can focus on what matters
• A 401(k) with automatic employer contributions to help you invest in your future
• Flexible PTO with no cap, plus generous holidays, summer and winter breaks, and a sabbatical program
• Professional development support and home office reimbursements to help you grow and work comfortably wherever you are

(Some roles may require specific locations or on-site presence. Benefits are subject to plan terms.) The starting salary range for new hires in this position is between $70,040 and $74,160/year and may vary depending on multiple, individualized factors including functional experience and job-related experience. Our Human Resources team will work with you during the hiring process to understand your likely placement within this salary range. In keeping with Partners In Health’s commitment to salary transparency and internal parity, salaries at PIH are not negotiable. Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: pihrecruitment@pih.org.