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Added just now
Senior Test Engineer (SME)
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
Coordinate with program offices to define test methodologies and develop plans and procedures for new or modified C4ISR systems
Added just now
Common Mission Control Center (CMCC) Command and Control (C2) Test Engineer - SE3
Odyssey Systems Consulting Group, Ltd.
Beale AFB, CA
Odyssey has an exciting opportunity for a Common Mission Control Center (CMCC) Command and Control (C2) Test Engineer - SE3 supporting the 45th Test Squadron (45 TS/TGAA) Air Operations C2…
Added just now
Principal Test Engineer
Odyssey Systems Consulting Group, Ltd.
Ogden, UT
Odyssey Systems has an exciting opportunity for a Principal Test Engineer to support the Command, Control, Communications, and Battle Management (C3BM) at Hill AFB in Ogden Utah. C3BM…
Added 4 mins ago
CO
Civil Engineer II / III - Infrastructure - Public Works
City of Greeley
Greeley, CO
- $97,918 to $131,314 USD / year
As a mid-level engineer, you will manage increasingly complex transportation and infrastructure projects through planning, design, and construction. Responsibilities include coordinating…
Added 4 mins ago
CO
Civil Engineer III - Transportation Engineer - Public Works
City of Greeley
Greeley, CO
- $97,918 to $141,982 USD / year
The Transportation Engineer coordinates with City departments, consultants, contractors, developers, utility providers, and regulatory agencies to support safe, efficient, and sustainable…
Added 4 mins ago
Senior Reverse Engineer
Nightwing Intelligence Solutions, LLC
AL-3443: 3443 Aerobee Road Redstone Arsenal, AL · Wright-Patterson AFB, OH
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 4 mins ago
Principal Reverse Engineer
Nightwing Intelligence Solutions, LLC
AL-3443: 3443 Aerobee Road Redstone Arsenal, AL · Wright-Patterson AFB, OH
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 6 mins ago
Lead DevSecOps Engineer
Leidos
Egg Harbor Township, NJ
Leidos is seeking a Lead DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…
Added 8 mins ago
Senior Museum Technology Support Engineer
National Geographic Society
Washington, DC
The Senior Museum Technology Support Engineer, focused on customer experience, operational uptime, and technical excellence, is a hands-on technical lead on a team responsible for…
Added 8 mins ago
M
System Engineer
Markon
Annapolis Junction, MD
- $120,000 to $145,000 USD / year
Markon is seeking experienced System Engineers at multiple skill levels to support a program in the Annapolis Junction, MD area. These positions focus on developing, integrating,…
Added 8 mins ago
M
Software Engineer
Markon
Annapolis Junction, MD
- $120,000 to $145,000 USD / year
Markon is seeking experienced Software Engineers at multiple skill levels to support a program in the Annapolis Junction, MD area. These positions focus on developing, integrating,…
Added 8 mins ago
M
Software Engineer 2 - XKS
Markon
Annapolis Junction, MD
- $120,000 to $145,000 USD / year
Markon is seeking an experienced Senior Software Engineer Level 2 to support a customer in the Annapolis Junction, MD area. This role will focus on developing, maintaining, and enhancing…
Added 8 mins ago
M
Capabilities Engineer 1 - XKS
Markon
Annapolis Junction, MD
- $120,000 to $145,000 USD / year
Markon is seeking an experienced Capabilities Analyst Level 1 to support an Intelligence Community customer. This role will provide technical and operational support for XKS, including user…
Added 9 mins ago
Design Engineer - Substation
Quanta Infrastructure Solutions Group, LLC
UNAVAILABLE, OH
The Design Engineer - Substation will perform substation design assignments including physical layout and protection & control systems while ensuring compliance with safety and construction…
Added 14 mins ago
IT Incident Management & Resolution Engineer
Partners Group AG
NY
Participate in design, planning, installation, and support of end-user computer systems, network hardware, software applications, and peripherals.
Added 19 mins ago
Construction Administration Project Manager
HGA
Santa Monica, CA
Experience with project management software such as Newforma or similar systems.
Added 19 mins ago
Field Service Engineer
Technology Service Corporation
Sierra Vista, AZ
The successful candidate will serve as a Field Service Engineer based in Sierra Vista, AZ. The Field Service Engineer is a focal point to further enable the Division to satisfy direct…
Added 21 mins ago
Senior Software Engineer - Incentive Compensation
Wells Fargo Bank, N. A.
CHARLOTTE, NC · MINNEAPOLIS, MN
…benefits, learning and recruiting. We are seeking a Senior Software Engineer to support Varicent Incentive Compensation configuration. The chosen individual will be responsible to analyze,…
Added 25 mins ago
Modeling & Simulation Systems Engineer (3/4) (Principal or Sr. Principal)
Northrop Grumman
San Diego · El Segundo
Northrop Grumman Aeronautics Systems has an opening for a Modeling & Simulation Systems Engineer to join our team of qualified, diverse individuals within our Research and Advanced…
Added 27 mins ago
Autonomous Systems Project Engineer- Launched Effects
Integration Innovation, Inc. (i3)
Huntsville, AL
i3 is searching for an Autonomous Systems Project Engineer to serves as the technical innovator and engineering lead driving the development, integration, and flight-testing of…
Added 28 mins ago
CL
Systems Engineer – Senior Level - TS/SCI Clearance Required
Core-CSI LLC.
Springfield, VA
- $125,000 to $150,000 USD / year
Senior will be responsible for overseeing engineering activities of an organization's information systems. The Systems Engineer – Senior also plans, designs, develops, evaluates, tests, and…
Added 28 mins ago
Mulesoft Developer
Steampunk
McLean, VA
Develop APIs and integrations using the Mulesoft platform across a broad range of software programming tasks to ensure that their systems integrations are functional.
Added 29 mins ago
Transmission Line Engineer I, II, III, or Senior
Tri-State Generation and Transmission Association, Inc.
Westminster, CO
Those with less experience will be hired at the Transmission Line Engineer I, II, or III grade level, as appropriate.
Added 34 mins ago
Engineer, Quality
Roechling Medical Rochester L.P.
United States
Tracing production history throughout ERP, and other systems
Added 34 mins ago
Engineer, Process - Senior
Roechling Medical Rochester L.P.
United States
Manage assigned technical projects, trial schedules, priorities, documentation, and cross-functional actions to meet program and production commitments.

Partners Group AG

IT Incident Management & Resolution Engineer

NY, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

What it's about

As an IT Incident Management and Resolution Engineer - L2, you will act as escalation point of complex issues triaged by our IT Service Desk team (L1) in constant collaboration with our IT Engineering team (L3). You will be part of our Global IT Services team within a dynamic and high-performing organization.

Location: 100% on-site in our New York office 5 days a week (Next to Bryant Park)

Your Opportunity to Make an Impact

Providing best-in-class customer service support for employees, VIP guests and PG staff visiting New York office both in person and via remote channels such as chat, phone, email, or remote access tools.
Handle day to day Ticket Management (Via ServiceNow) providing timely and consistent support to our end users, acknowledging, and recording all issues and requests accordingly in ServiceNow.
Assist with user and group administration in cloud & on-premises environments, applications, and systems.
Assist the L1 Global Service Desk team with daily tickets (L1 and L2) as needed.
Mentor and provide guidance to L1 Service Desk technicians on how to best handle various technical situations.
Write up and share technical documentation for other team members as needed plus end user facing how-to documentation for basic, common user help requests.
Supporting internal and external events and meetings with AV setup, video-conferencing and live streaming technologies.
Work with 3rd party vendors to ensure services delivered meet PG expectations.
Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN and Azure VDI).
Support to Office Management with IT setup for desk moves and event spaces when required.
Participate in design, planning, installation, and support of end-user computer systems, network hardware, software applications, and peripherals.
Participates in the planning and implementation of policies and procedures in Cloud environments to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.
Assist the network and infrastructure team with occasional hands-on assistance for Switches, routers, firewalls and other comms room equipment.
Exercises independent judgment in the planning, scheduling, organizing, controlling, and monitoring of IT projects.

What we expect

At least 5-7 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is strongly preferred.
ITIL certification strongly preferred.
Excellent knowledge of Windows 11 and experience in using the M365 stack solutions, including Active Directory, Azure AD, Intune, MS Teams, MS SharePoint, MS OneDrive for Business, ServiceNow, and Conditional Access policies.
Experience in remote support, corporate video conferencing (MS-Teams, Zoom), and corporate events IT/AV Setup & Support.
A strong commitment to customer service and to build & maintain relationships with stakeholders at all levels of the company including senior management, executive or VIP level.
You work well in a fast-moving environment and keep up with the daily needs of the business through effective time management and prioritization.
You are a strong critical thinker and problem solver with a strong attention to detail with a passion for delivering results.
You possess excellent communication skills with the demonstrated capabilities to develop strong relationships and strategically manage and influence senior stakeholders at all levels.
That you take pride in your high quality of work and strive to support your teammates and our users with that work.
You have a passion for the Information Technology field and helping people.
That you always maintain confidentiality.
Able to work on-site in our New York office full time (5 days per week).

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

Our offerings include:

Professional, international, and high-performing work-environment
Challenging, rewarding career within a growing company
Collaborative environment, with on-the-job training and mentorship opportunities
Competitive benefits and wellness package, including medical, dental and vision coverage
401k (Roth and pre-tax options) with company-match
25 vacation days, and 13 holidays annually
One-month sabbatical after every five years of service
Company paid life and disability insurance
Education assistance program
Lunch stipend
Domestic and international events, including offsites and volunteer opportunities
Partners Group compensation has a long-term outlook and philosophy, and our total compensation emphasizes performance based long term incentives. Base pay range for this role is $90,000 -$115,000, and a performance-based bonus are additional parts of the total compensation package.

Make an impact on the organization by taking a leading role in the growth of our US business. Our working environment is humble, inclusive and transparent; the structure of the firm is flat.

At Partners Group, we thrive on new ideas for the benefit of our clients, our employees and our communities. We are proud to be an equal opportunity employer and support diversity of perspectives.

www.partnersgroup.com

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com

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