Techical Support Representative with Sales Background

Job Description

• In-bound call center environment
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Provide customer service & support to end-users (customers) by answering queries and troubleshooting issues by guiding users through step-by-step solutions.
• Solutions include, but are not limited to, resolving billing, performance, feature related issues, answering policy, upgrades, Ad approval/disapproval questions and others.
• Support will be provided by clearly communicating solutions in a user-friendly, professional manner.
• Offer alternative solutions where appropriate with the objective of retaining customers, clients, and businesses
• Deliver service and support to end-users using AdWords, Adwords Express, GMB & other products related to AdWords
• Gather customer's information to understand account details to provide best resolution
• Diagnose and resolve technical product issues involving campaign performance, billing etc
• After resolving customer's issue provide consultative service by upselling/cross selling products/features
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect problems to appropriate resource such as consult etc
• Accurately process and record call transactions into the CRM tool

Details:

• Full Time Monday-Friday
• Rotating Schedule: July 9AM-5:30PM August 11AM-8:00PM September 9AM-5:30PM....
• Long-Term Temporary Position
• Located in Farmington Hills, MI
• $15/HR

Additional Information Innovative company seeking individuals to join their team! Have questions? Call Kelly Services - Miriam Cuevas at (586) 335-4079.