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Added 4 mins ago
H
Security Software Engineer
HIFI
New York City, NY
- $150,000 to $215,000 USD / year
As a Security Engineer at HIFI you will help own the security of our company and the infrastructure behind our payments products day to day. You'll build HIFI's security program from the…
Added 12 mins ago
Sr. Interdisciplinary Systems Engineer / Architect, AWS Bespoke Solutions
Amazon Development Center U.S., Inc.
Jessup, MD
The Bespoke Solutions group in AWS Region Services is looking for a Interdisciplinary Systems Engineer with technical leadership experience leading hardware, software, and FGPA developers…
Added 50 mins ago
Enterprise Applications Manager (AI & Platform Modernization)
Dentons US LLP
Indianapolis, IN
…application investments with attorney productivity, client service, security, compliance, operational efficiency, and Firm business…
Added 50 mins ago
EG
Databricks Data Engineer
Eliassen Group
Indianapolis, IN
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 50 mins ago
EG
Cloud Engineer
Eliassen Group
Indianapolis, IN
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Consultant, Software Engineer (DevXP)
Nationwide Life and Annuity Insurance Co
OH
Software Engineer - AI-Enabled Requirements & Quality Engineering
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Juneau, AK
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Juneau, AK
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
JL
Property Condition Assessor
Jones Lang LaSalle
Denver, CO
- $55,000 to $80,000 USD / year
Professional certification as a Professional Engineer (PE) or Registered Architect (RA).
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Jackson, MS
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Jackson, MS
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Electronic Warfare DevOps Engineer
Dynetics, Inc
Huntsville, AL
This role will support configuration of deliverable servers and software team assets. Deliverable production servers may require additional configuration control, security review, and…
Added 1 hour ago
RE
Network Administrator I
Rochester Electronics, LLC
Newburyport, MA
- $63,000 to $85,680 USD / year
…maintaining servers and networks, performing installations, upgrades, security and performance enhancements, and helping to resolve end user issues. This role works closely with and takes…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Charleston, WV
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Charleston, WV
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
Specialist, Systems Engineer - RC-135 Computer Systems Administrator
L3Harris
Offutt Air Force Base, NE
Responsible for GDPS database and software configuration control, and login/password security controls.
Added 1 hour ago
Senior End User Engineer
Fiserv
Omaha, NE
The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Lincoln, NE
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
EG
Databricks Data Engineer
Eliassen Group
Lincoln, NE
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 2 hours ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
Huntington Ingalls Industries
Pocasset, MA
…vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy…
Added 2 hours ago
Lead Distributed Systems Engineer (AI/ML Platform) - Watertown, MA
Kelly Services
Watertown, MA
A fast-growing AI and data platform company is seeking a Lead Distributed Systems Engineer (AI/ML Platform) to architect and scale the infrastructure that powers enterprise AI and machine…
Added 2 hours ago
Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
The Advanced Imager Technology Group develops imaging platforms that enable impactful national security capabilities and scientific discovery. From fundamental device research to developing…
Added 2 hours ago
INTERDISCIPLINARY ENGINEER
Strategic Systems Programs Office
Pittsfield, MA
…technical expertise to SPSP regarding Information Assurance/Cyber Security (IA/CS) You will be responsible for the design development, installation and operational support of COTs based…
Added 2 hours ago
CIAM Full Stack Engineer
Manulife
Boston, MA
Relevant cloud, software engineering, identity, or security certifications.
Added 2 hours ago
Agentic Ai Engineer (Insurance and Agentic Workflows) - Boston, MA
Kelly Services
Boston, MA
A leading insurance organization is seeking an Agentic AI Engineer (Insurance & Agentic Workflows) to help build and scale production-grade AI solutions that transform complex business…

PARSEC COMPUTER CORPORATION

Level 3 Helpdesk Engineer

YAKIMA, WA, United States

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Job details

Apply by: Nov 23, 2026
Posting language: English
Posted: Aug 24, 2026

Original job description

Senior / Level 3 Helpdesk Engineer (Yakima) Parsec Computer Corporation This is not a remote position.

OVERVIEW

The number one goal of everyone in our team is to make our clients exceptionally happy. The Senior Network Engineer plays an important role in making sure that happens. The Senior Network Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Network Technician can’t handle. When help is needed the Senior Network Engineer can turn to the Service Delivery Manager for guidance and support.

RESPONSIBILITIES and TASKS

CUSTOMER SERVICE

Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support

USE OF OUR TICKETING SYSTEM

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation in well maintained

USE OF OUR MONITORING & MANAGEMENT TOOL

Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

PROJECT WORK

Help deliver projects either on site or remotely.
Design, deploy, configure, and maintain Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
Implement and maintain backup and disaster-recovery solutions

COMMUNICATION, REPORTING & RISK

Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

TEAM WORK

Mentor the “Junior” Service Team Members
Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO

SKILLS AND ATTRIBUTES

DESIRED

Minimum of five years of experience
Strong background in operating systems, business applications, printing systems and network systems
Strong proficiency in Windows Server administration
Advanced knowledge of networking routing and protocols (TCP/IP, VLANs, routing, firewall, etc.)
A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced experience and knowledge of working with the Microsoft 365 Platform
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Drivers license
The ability to keep up with & adapt to the fast-paced IT world

NICE TO HAVE

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

PERKS

Generous incentives for reaching Team and Company Goals
We have Health / Dental and Vision coverage
An easy-going environment and culture (we all enjoy what we do)
A Proactive Approach to Ongoing Training to help you develop life-long skills

CAREER GROWTH

For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO.

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Microsoft Windows Server
Microsoft Active Directory
DNS
DHCP
Implement ICT recovery system
Adhere to standard procedures
Microsoft 365
MCSE
ITIL
IT service management

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