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Added 5 mins ago
S
Human Resources Administrator
Stanford
Stanford, CA
- $37.08 to $41 USD / hour
Performance Management: Assist in the communication of the annual performance appraisal process; review and track incoming performance appraisal forms. Assist with inquiries related to the…
Added 5 mins ago
Corporate Safety Senior Manager
The Wine Group
Ripon, CA
Collaborates with TWG’s Workers’ Compensation Manager and supports TWG’s workers’ compensation management program.
Added 5 mins ago
MB
Project Manager, Bridges & Structures
Massachusetts Bay Transportation Authority
Boston, MA
- $147,268.94 USD / year
The Project Manager Bridges & Structures will be the MBTA’s lead representative for the Capital Delivery Department who has the responsibility, from inception to completion, for managing…
Added 6 mins ago
Sr. Compensation & Benefits Manager
DHL Express (USA), Inc.
Plantation, FL
The Sr. Compensation & Benefits Manager is a senior individual contributor responsible for U.S. incentive plans and key Compensation and Total Rewards programs. The role provides expertise…
Added 7 mins ago
Staff Program Manager - Software & Autonomy
Firestorm
United States
The Staff Program Manager – Software & Autonomy leads the planning and execution of software and autonomy programs for unmanned aircraft systems (UAS) delivered to defense customers. This…
Added 8 mins ago
Assistant Project Manager
WSP
Dallas, TX
…construction, and final client close-out. This role bridges senior strategic project management with technical field execution, ensuring that this multi-million-dollar capital project scope…
Added 9 mins ago
Cook III
TX-HHSC-DSHS-DFPS
BRENHAM, TX
The Cook III performs advanced (senior-level) technical food production tasks and provides shift leadership and
Added 9 mins ago
Director, Emergency Management and Preparedness
Chemonics International Inc
Remote, United States
The Director is accountable for the development and health of Chemonics' emergency management portfolio within the assigned state. The position recommends market priorities, identifies and…
Added 9 mins ago
Quantitative Analytics & Model Analyst Senior - Credit Loss Forecasting (CLF)
PNC Bank NA
PA · Tysons Corner, VA · East Brunswick, NJ · WA
…company’s success. As a Quantitative Analytics & Model Analyst Senior within PNC's Credit Loss Forecasting (CLF) organization, you will be based in Pittsburgh, PA; Cleveland, OH; Tyson's…
Added 9 mins ago
Senior Software Engineer, Database Automation Engineer
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…an opportunity to contribute to the company’s success. As a Senior Database Automation Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX,…
Added 9 mins ago
Senior Software Engineer - Database Automation and Platform Engineering
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…an opportunity to contribute to the company’s success. As a Senior Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Denver, CO,…
Added 9 mins ago
Senior Software Engineer, Database Automation
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…an opportunity to contribute to the company’s success. As a Senior Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, Denver, CO, Dallas, TX,…
Added 9 mins ago
Business Experience Plan & Admin Specialist Senior
PNC Bank NA
United States
…technology initiatives. The ideal candidate combines strong program management capabilities with the ability to understand complex technical concepts and effectively communicate across…
Added 10 mins ago
Director, Software Engineer
Western Governors University
Salt Lake City, UT
5 years of experience leading a team, including at least 2 years at the Senior Manager or Director level.
Added 10 mins ago
Senior Software Engineer
Western Governors University
Salt Lake City, UT
Hiring Manager Interview (Director, Technical Product Management and Engineering)
Added 10 mins ago
O
Senior Program Manager, Oracle Health Support Operations
Oracle
Kansas City, MO
- $33.94 to $71.3 USD / hour
We are seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This is not a traditional project management role focused…
Added 13 mins ago
Senior Lifecycle Marketing Manager
SQUIRE
Remote, United States
- Advocacy & Program Management: Proven experience developing and managing programmatic advocacy channels like referral engines, creator tracks, or ambassador networks at scale.
Added 14 mins ago
MI
Enterprise Risk & Compliance Program Manager
Moog Inc
Buffalo, NY
- $170,000 to $190,000 USD / year
As the Enterprise Risk & Compliance Program Manager, you will help advance our enterprise risk and compliance assessment programs in support of Moog’s global business. You will partner with…
Added 15 mins ago
Senior Quality Program Manager – Air Dominance (MQ-25)
The Boeing Company
Mascoutah, IL
Boeing Defense Space & Security has an exciting opportunity for a Senior Quality Program Manager (QPM) to join the team in Mascoutah, Illinois as a Senior Manager level M.
Added 15 mins ago
F-22 Modernization Program Manager (Mid-Level)
The Boeing Company
Berkeley, MO
Boeing Defense Services (BDS) is seeking a F-22 Modernization Program Manager (Mid-Level) to join our cutting-edge F-22 Raptor Modernization Program Management Team, in Berkeley, MO.
Added 23 mins ago
Senior Project Manager, Manufacturing Transfer
Actalent
Philadelphia, PA
Actalent Services is hiring a Senior Project Manager to lead a multi-year manufacturing transfer project with one of our services clients in the medical-device industry. The Senior PM will…
Added 23 mins ago
Senior Project Manager, Manufacturing Transfer
Actalent
Syracuse, NY
Actalent Services is hiring a Senior Project Manager to lead a multi-year manufacturing transfer project with one of our services clients in the medical-device industry. The Senior PM will…
Added 23 mins ago
Senior Project Manager, Manufacturing Transfer
Actalent
Atlanta, GA
Actalent Services is hiring a Senior Project Manager to lead a multi-year manufacturing transfer project with one of our services clients in the medical-device industry. The Senior PM will…
Added 24 mins ago
Senior Project Architect
Stantec
Reno, NV
We are actively seeking a Senior Project Architect for our Reno, NV office. You are expected to have a broad set of experience and knowledge, promote design excellence, possess technical…
Added 26 mins ago
Electrical Engineering Manager
Zone 5 Technologies
Fort Worth, TX · San Luis Obispo, CA
Join our team at Zone 5 Technologies as an Electrical Engineering Manager, where innovation and cutting-edge technology drive us to pioneer advancements in Unmanned Aircraft Systems (UAS).…

Closed listing

Park Place Technologies

Sr. Client Services Manager

Highland Heights, OH, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Education: Bachelor’s degree
Experience: · 5+ years’ experience in quality improvement, program management, or operations
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

Senior Client Services Manager

The Senior Client Services Manager is responsible for the implementation, customer management, performance management, and communication internally and externally of the tasks associated with implementation of specific Field Service/Repair Center Contracts. The Sr. Client Service Manager assists the Director of Client Services in planning activities to assure contract deliverables and other work are produced timely and in accordance with established requirements. This position will lead and facilitate assigned team activities such as team meetings, client meetings and contract deliverables.

What you’ll be doing:

· Responsible for establishing and maintaining customer relationships through ongoing communication with customers and developing opportunities.

· Responds to any customer inquiries relating to the progression of repairs/service calls for nominated accounts.

· Proactively informs customers of potential problems and or delays relating to the fulfilment of their requirements.

· Keeps Operational Staff informed of any customers that have specific requirements.

· Develops, Coordinates, Communicates and Finalizes Project Plans for Field Service/Repair Center Accounts.

· Responsible to educate and inform Client Services Director (EMEA/APAC) of any contract concerns proactively.

· Responsible for managing customer escalations, including engaging management and executive level management in any escalation paths, providing regular updates to customers until escalation resolved and following-up with customer after completion of escalation to ensure customer is happy with the outcome.

· Responsible for 100% customer satisfaction results.

· Responsible to identify sales opportunities, develop the opportunities and partner with Sales to deliver against these opportunities.

· Responsible for training plan, training expectations, training records of other Client Service Managers.

· Coordinate service operations personnel and act as a single point of control for sales account managers for any problematic issues with accounts.

· Lead and facilitate assigned team activities such as team meetings, client meetings and contract deliverables alongside or for Client Services Director (EMEA / APAC).

· Responsible for identification and reporting of any process gaps / issues or related improvements within the service operations or sales organization

· Responsible for all customer reporting, obtaining any specific report requirements for customers and working with the appropriate departments to have these completed and delivered

· Responsible for tracking run rate of any VIP Accounts, adds / removes and any information which affects the account performance. To be reported monthly.

· Knows the formal and informal departmental goals, standards, policies and procedures, and has some familiarity of that of other departments.

· Support the Sales Team in onboarding nominated customers, account launch and provision / management of any service improvement plans if required

· Provide ongoing performance and general feedback to direct reports.

· Provide daily coaching and guidance.

· Weekly or Bi-Weekly 1-on-1 meetings with each direct report.

· Address employee time off requests and approve timecards (if applicable) weekly.

· All other management duties as assigned.

· Other duties as assigned.

What we’re looking for:

· 5+ years’ experience in quality improvement, program management, or operations

· Ability to read and understand standard business documentation (e.g. contract language).

· Solid written and oral communication skills.

· Solid organizational and team building skills.

· Proven ability to work on several projects simultaneously and under tight schedules.

· Must be able to prioritize own workload and use own initiative in the absence of supervision.

· Advanced MS Office Skills.

· Knowledge of data collection, analysis, and interpretation is preferred.

· Technical knowledge in Data Storage or Servers

Bonus Points:

· Program Management Certification, a plus.

Education:

· Bachelor’s degree required.

Travel:

· As Required

Addendum A

Additional responsibilities for a Senior Client Services Manager who will have direct reports and be responsible for managing a team of employees:

What you’ll be doing:

· Directly responsible for the functional, technical and process leadership of direct reports

· Provide ongoing performance and general feedback to direct reports

· Provide daily coaching and guidance.

· Weekly or Bi-Weekly 1-on-1 meetings with each direct report.

· Address employee time off requests and approve timecards (if applicable) weekly.

· All other management duties as assigned.

What we’re looking for:

· Proven leadership and people management skills

· Must be able to manage across several teams and is responsible for high complexity and ambiguity

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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