Permanent Supportive Housing Manager

Job Title Permanent Supportive Housing Manager

Reports to:

Director of Permanent Supportive Housing & Property Development

FLSA / Wage Non-Exempt/$14.42 per hour for 20 hours per week. Also free employer- housing provided. Orig. Date January 2016

Revised:

May 2024

JOB SUMMARY

To manage the Permanent Supportive Housing (PSH) program and lead the supportive services team.

ESSENTIAL FUNCTIONS

• Value cultural competence and diversity
• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspective, and ethnic or cultural backgrounds.
• Take deliberate steps to increase their own cultural competency by attending trainings, events, discussions, workshops, etc.
• Facilitates a smooth move-in process for new residents.
• Receives referrals and conducts interviews for potential residents. Provides choices to applicants by showing available properties. Facilitates lease signing and all related intake paperwork.
• Educates residents on housing procedures including paying rent and reporting maintenance problems.
• Maintains a waiting list and ensures vacancies are filled within the timeframes required by funders.
• Ensures services are delivered by the PSH team with a recovery-oriented, trauma-informed approach.
• Provides day-to-day supervision of PSH Coordinators to achieve program goals of housing stability, community integration, and increased resources and support.
• Provides ongoing training to PSH Coordinators on the principles of Housing First, Recovery Principles, Psychiatric Rehabilitation, Motivational Interviewing, and Trauma-informed Care.
• Ensures that development and implementation of Recovery Plans is consistent with organizational values, program goals, and evidence-based practices.
• Guides staff in providing case management utilizing trauma-informed care, harm reduction, assertive engagement, and a strengths-based approach, in alignment with PSH best practices.
• Inspires staff to empower the residents and encourage autonomy and a sense of self-determination.
• Oversees coordination of services with internal and external providers
• Supports staff in handling difficult or complex cases.
• Ensures accreditation and funding source requirements are met.
• Ensures timely and accurate documentation is completed by the PSH Coordinators (progress notes, recovery plans, DLA-20s, etc.)
• Ensures residents are seen at least two times a month in accordance with TDMHSAS requirements.
• Administrative Responsibilities:
• Coordinates with Property Manager on all property management functions (e.g., leasing, orientation, inspections, maintenance requests, evictions, etc.)
• Ensures each resident has an electronic client file containing referral information, up-to-date leases, progress notes, financial verification if required, and other pertinent documentation.
• Assists Director in maintaining and reporting monthly housing data and outcomes.
• Assists Director in developing and revising policies and procedures.
• Complies with TDMHSAS grant requirements for Community Supportive Housing.
• Supervisory Responsibilities:
• Orients new staff to program mission, goals, policies, and procedures.
• Oversees job responsibilities of the Lead PSH Coordinator, Peer PSH Coordinator(s) and PSH Coordinator(s) and other personnel related to the PSH program.
• Conducts and documents weekly supervision, quarterly work plans, monthly audits on progress notes and service plans and performance reviews of supervised staff.
• Public/Staff Relations:
• Develops positive working relationships with landlords, neighbors, and community agencies.
• Works with MDHA and other agencies, committees and organizations as assigned on housing issues.
• Utilizes voice and email.
• Communicates regularly with other staff to meet the needs of members and residents.
• Works as a team player with other staff.
• Values cultural competence and diversity:
• Collaborates with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
• Take deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.
• Is intentional to increase cultural competency within the department.
• Other duties as a Member of Park Center Permanent Supportive Housing team:
• Leads staff and supervision meetings.
• Assists with housing events.
• Participates in on-call rotation.
• Maintains good attendance and informs supervisor in advance of annual leave or other time off.
• Follows all Personnel Policies.
• Completes required Relias Learning yearly.
• Other duties as assigned.

QUALIFICATIONS

• Ability to work independently and with a team.
• Ability to meet deadlines.
• Excellent communication skills.
• Strong professional and ethical behaviors.
• Must have bachelor’s degree in a human services field.
• Must have at least 3 years’ experience working in a human services field.
• At least 1 year of experience in a supervisory role preferred.
• Must be a CPRP or be willing to be certified.
• Must have a valid Tennessee Driver’s License.

WORKING CONDITIONS

• Will have a desk, workstation and an office.
• Able to operate with many distractions.
• Routine office environment
• Able to use vehicle to transport clients.

PHYSICAL DEMANDS

• The ability to communicate effectively in written and oral form.
• The ability to navigate stairs and uneven terrain.
• The ability to operate with many distractions.
• The ability to use vehicle to travel to different sites.

The physical demands described here are representative of those that must be met by any employee to perform the essential functions of their job at Park Center. Reasonable accommodations, physical or otherwise, may be made to enable individuals with disabilities to perform essential functions.

DIRECT REPORTS

(3) Recovery Support Coordinator II (3) Peer Recovery Support Coordinator II (1) Licensed Alcohol and Drug Abuse Counselor (1) Apartment Monitor

SCHEDULE

•

WORK LOCATION

• Hybrid: field work in Nashville, TN, shared office space, remote office capability

DISCLAIMER

This job description is not intended to be all-inclusive, and the employee will be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise or change job tasks and responsibilities.