Chief Operations Officer

Job Title

Chief Operating Officer

Reports to

President/CEO

FLSA / WAGE

Exempt / $142,000.00 - $148,000.00

Original Date:

August 2020

Revised:

Nov 2026

JOB SUMMARY

The Chief Operating Officer (COO) serves as a strategic partner to the President/CEO and is integral part of the Executive leadership team. The COO leads efficient internal operations, manages resources effectively, and ensures Park Center meets all requirements of Managed Care Companies, CARF, the TN Department of Mental Health, and other licensing, accrediting, or funding sources.

ESSENTIAL FUNCTIONS

• Leads internal operations of the organization.
• Serves as second-in command to the CEO.
• Provides day-to-day operational leadership to staff that mirrors the mission and core values of the organization with highest level of personal and professional integrity.
• Collaborates with the CFO to ensure optimal resource allocation across departments.
• Cultivates agency environment that ensures the organization delivers safe, effective and culturally responsible services while maintaining regulatory compliance, and supportive workplace environment.
• Oversees the maintenance and updating of all internal policies and procedures. Ensures that all policies reflect necessary requirements from licensing, funding, and accrediting entities and that all policies are reviewed annually and revised as needed.
• Oversees process to ensure agency facilities and equipment are maintained in a condition to promote efficiency, health, comfort and safety.
• Serves as staff support to the Board Governance Committee.
• Serves as the organization’s Corporate Compliance Officer.
• Operationalize strategic initiatives of the organization.
• Actively participates in the development of the organization’s short- and long-term strategic goals.
• Creates and implements necessary processes and systems within the organization to ensure short- and long-term strategic goals can be achieved.
• Leads the organizational performance improvement process that measures and evaluates progress against goals.
• Maintains and publishes the organizational dashboard on a quarterly basis.
• Partners with Department Directors to establish metrics for the organizational dashboard.
• Completes the CARF Annual Performance Improvement report.
• Ensures all service-related activities and operations are performed in compliance with local, state and federal regulations as well as guidelines required by all applicable licensing, funding and accrediting bodies.
• Continually reviews accrediting and licensure requirements to ensure the agency remains in compliance.
• Acts as a liaison with accrediting, licensing, managed care and other funding sources as it pertains to monitoring the programs. This includes coordinating site visits, chart audits and any corrective action plans requested by an external monitoring source.
• Oversees CARF accreditation process and ensures organization retains a 3-year accreditation.
• Oversees Organizational Risk Management Process
• Executes a process for ongoing risk identification and analysis.
• Employes risk mitigation strategies.
• Executes continuous monitoring and improvement activities designed to reduce organizational risks.
• In collaboration with Directors, ensures annual risk management, disaster recovery and business continuity plans are created for all departments in the organization.
• Lead and Manage the Operations Team Directors who have the following responsibilities:
• Information Technology
• Development of overall IT strategy for the organization.
• Management of the organizational IT budget.
• Oversight of IT Infrastructure.
• Oversight of IT Security and Risk Management.
• Property Management
• Operational oversight of all commercial and residential properties.
• Oversight of physical security for all properties.
• Management of the rent collection process for all properties.
• Property maintenance oversight.
• Quality Improvement
• Quality control and compliance pertaining to program documentation, member and stakeholder satisfaction and overall health and safety practices.
• Implementation of tools, systems and metrics to monitor and measure quality performance.
• Implementation of process improvement projects.
• Values cultural competence and diversity
• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
• Take deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.

SKILLS AND QUALIFICATIONS

• Master’s degree in social work, psychology, health care administration, or closely related field.
• Extensive experience in the industry with a minimum of 10 years’ experience in a leadership role.
• Ability to inspire and motivate teams.
• Effective communicator.
• Effective problem solver.
• Effective time management skills.
• Adaptable to change and ability to lead during transition times.
• Ability to provide and receive coaching.
• Demonstrate transparency and ethical behavior.
• Strong understanding of legal and regulatory compliance.
• Ability to assess potential risks to the organization.
• Ability to interpret financial data and use data to inform decision making.
• Ability to develop strategies to optimize organizational performance.
• Foster and promote a culture of innovation.
• Deep understanding of business landscape and ability to develop and execute long-term plans.
• Anticipate industry trends, identify opportunities for growth and navigate challenges effectively.
• Ability to see the big picture and guide team towards positive change.

WORKING CONDITIONS

Routine office environment.

PHYSICAL DEMANDS

• The ability to communicate effectively in written and oral form.
• The ability to operate with many distractions.
• The ability to commute to different office locations as needed.

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DIRECT REPORTS

Senior Director of Information Technology Regional Property Manager Benefits Counseling Director IPS Training Program Director Office Coordinator I

SCHEDULE Monday through Friday 8 or 8:30-4 or 4:30p.

WORK LOCATION

Nashville TN-Office and Remote.

DISCLAIMER This job description is not intended to be all-inclusive and the employee will be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise or change job tasks and responsibilities.