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Added 3 mins ago
Senior Manager, Integrated Marketing
NielsenIQ
Remote, United States
Partner with Sales, Customer Success, Product, Product Marketing, and business leaders to assess opportunities within approved priority areas. Recommend program priorities, investments, and…
Added 3 mins ago
Associate Manager, Events and Field Marketing
NielsenIQ
Remote, United States
…Product Marketing to engage customers and prospects and support business growth. You’ll work directly with commercial teams and draw on NIQ’s data, insights, and industry expertise to…
Added 4 mins ago
HVAC APPRENTICE TECHNICIAN
Controls Center Inc
Cincinnati, OH
…levels of customer satisfaction as we continue to expand our business into the…
Added 4 mins ago
HVAC APPRENTICE TECHNICIAN
Controls Center Inc
Cincinnati, OH
…levels of customer satisfaction as we continue to expand our business into the…
Added 5 mins ago
Transportation Engineer Internship – Summer 2027
ms consultants, inc.
Pittsburgh, PA · Raleigh, NC · Columbus, OH · Youngstown, OH · Wilmington, NC
…talented, driven students eager to gain hands-on experience in business and transportation. Our internship program offers you the chance to showcase your skills through meaningful work,…
Added 7 mins ago
Guest Services Manager
at Marriott
Half Moon Bay, CA
Implements the customer recognition/service program, communicating and ensuring the process.
Added 8 mins ago
Collision Shop General Manager
Churchill Opco Holdings LLC
White River Junction, VT
The General Manager is responsible for the overall leadership, performance, and daily operations of the collision repair center. This role is accountable for driving financial performance,…
Added 10 mins ago
AA
Principal Product Manager, Agentic Commerce
Alaska Airlines
SeaTac, WA
- $141,250 to $211,900 USD / year
The Principal Product Manager is a lead subject matter expert responsible for crafting the vision and backlog(s) for an assigned product area. As an individual contributor, this role…
Added 10 mins ago
Sr Manager , Enterprise Systems, Amazon Leo
Amazon
Bellevue, WA
We are seeking a Senior Manager to own the functional delivery, continuous improvement, and operational excellence
Added 10 mins ago
Senior Manager, PMO and Transformation, Amazon Leo, Amazon Leo
Amazon
Bellevue, WA
organization. You partner with Process and Business Excellence (who defines what to build and why), SAP
Added 10 mins ago
Category Manager, Forecast and Planning, Global Manufacturing and Distribution Services
Amazon
Bellevue, WA
…ensures every production investment is translated into measurable business outcomes. The CM, Forecast and Planning owns financial modeling, resource investment prioritization, and…
Added 10 mins ago
Program Manager, Central RME
Amazon
Bellevue, WA
As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.
Added 10 mins ago
Program Manager, Central RME
Amazon
Bellevue, WA
As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.
Added 10 mins ago
Senior Vendor Manager, Amazon AIR Vendor Management & Analytics
Amazon
Bellevue, WA
Do you have a passion for aviation and operational excellence? Amazon Air operates a global air cargo network with a fleet of over 100 cargo aircraft serving more than 70 airports in North…
Added 10 mins ago
Program Manager I, Transportation Engineering Systems
Amazon
Bellevue, WA
…how Amazon's transportation network operates at scale. As a Program Manager on the Transportation Engineering Systems (TESS) team, you will learn how Amazon's proprietary transportation…
Added 10 mins ago
Sr. Product Manager - Technical , Amazon Fulfillment Technology
Amazon
Bellevue, WA
AFT is seeking a product manager to help us define high visibility/ impact products for configuration services, at the heart of Amazon's operations. In this role, you will work across…
Added 10 mins ago
CG
EVENT COORDINATOR (FULL TIME)
Compass Group, North America
Redmond, WA
- $34.5 USD / hour
- Full-time
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local…
Added 10 mins ago
General Manager, FSP Operations
Parexel
Olympia, WA
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 10 mins ago
Senior Region Build Technical Program Manager, Region Services
Amazon
Seattle, WA
…exceptionally talented, bright, and driven people. If you have strong program management, IT infrastructure and/or programming experience, and can communicate highly technical concepts to…
Added 10 mins ago
Sr Product Manager - Tech, ASP Strategy & Ops
Amazon
Seattle, WA
AWS is seeking a Senior Product Manager - Technical to define the product vision and strategy for the Migrations & Modernization analytics portfolio within AWS Specialist & Partner (ASP).…
Added 10 mins ago
Software Development Manager, EC2 Core Product Management
Amazon
Seattle, WA
EC2, a part of Amazon Web Services, is a fast-growing business within Amazon that provides cost-effective, simplified cloud computing resources to businesses of all sizes around the world.…
Added 10 mins ago
Senior Software Development Manager, Traffic Engineering
Amazon
Seattle, WA
As a Senior Manager, you will own SDO's service oriented connectivity architecture, builder experience and regional expansion at Amazon. Our team builds and operates innovative hosted…
Added 10 mins ago
Workers Compensation Manager
The Boeing Company
Seattle, WA
This manager will provide strategic direction, oversight, and continuous improvement for the company’s workers compensation claims programs, ensuring compliance, operational excellence, and…
Added 10 mins ago
Procore Product Manager, Worldwide Grocery Stores - Growth & Development
Amazon
Seattle, WA
The WWRGD Operational Excellence team owns the execution governance frameworks, system administration, and process infrastructure that enable nine functional pillars - spanning…
Added 11 mins ago
Oracle PMO - Senior Manager
PwC
Seattle, WA
As a Senior Manager Oracle PMO you will lead large-scale Oracle program management efforts, coordinating multiple projects, resources, and stakeholders to support successful delivery of…

Closed listing

Parexel

General Manager, FSP Operations

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Aug 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Parexel

Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.

We work with focus, agility, and shared purpose -- moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry-leading innovation, With Heart(R).

About the Role

Lead Strategic Partnerships. Drive Operational Excellence. Shape the Future of Clinical Research.

Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership role combines operational oversight, financial accountability, client partnership, and business growth responsibilities across a large-scale clinical research portfolio.

This position is ideal for a senior leader with deep experience in clinical research, contract research organizations (CROs), pharmaceutical, biotech, or functional service provider (FSP) environments who excels at building high-performing teams, managing complex global operations, and driving long-term customer success.

As the primary executive leader for an FSP account, you will be responsible for ensuring exceptional service delivery, achieving financial and operational targets, strengthening executive-level client relationships, and identifying opportunities to expand our partnership and services.

Key Responsibilities

Strategize and oversee account-level operational delivery, including team management, resource allocation, quality control, and project efficiency. Develop and execute accurate resourcing plans in collaboration with stakeholders and ensure production of high-quality deliverables across the FSP customer portfolio.
Drive financial performance and margin improvement by managing budgets, monitoring costs, allocating resources strategically, and identifying opportunities for revenue generation and cost savings. Provide strategic direction to functional and program leads on margin optimization while maintaining profitability targets.
Lead and develop a skilled, motivated team by providing technical support, conducting performance reviews, implementing training plans, and fostering a culture of continuous improvement. Ensure team members exceed productivity and quality metrics while meeting personal development goals.
Establish and monitor key performance indicators (KPIs), analyze operational performance, and generate executive summaries of account status. Drive operational excellence through best practices, standard operating procedures, and data-driven decision-making.
Serve as the primary account point of contact for the FSP customer, engaging in regular governance meetings with customer and internal stakeholders. Understand customer pipelines, products, and strategic priorities to ensure alignment with Parexel capabilities and customer satisfaction.
Identify and pursue new business opportunities within existing FSP accounts, lead repeat business initiatives including RFP responses, and collaborate with Commercial Account Leads and FSP Solution Consultants to drive account growth aligned with corporate objectives.

Candidate Profile

You'll thrive in this role if you bring:

Strategic leadership and financial acumen, with demonstrated strength in account management, budget planning, and margin optimization
Extensive experience leading in a matrix environment, managing multiple functional areas, and collaborating across diverse teams
Advanced ability to develop and motivate teams, conduct performance management, and foster a culture of continuous improvement
Strong stakeholder and relationship management skills with a client-focused approach and understanding of business implications of decisions
Excellent communication, negotiation, and influencing skills, with experience presenting to executive-level audiences
Analytical mindset with ability to leverage data and analytics for strategy development, performance monitoring, and decision-making

Required Qualifications

Significant leadership experience (10+ years) within Clinical research organizations (CROs), Pharmaceutical companies, Biotechnology companies, Functional service provider (FSP) environments or other healthcare research organizations
Demonstrated success leading large, matrixed, and geographically dispersed teams.
Experience managing strategic customer relationships at senior and executive levels.
Strong financial acumen, including budgeting, forecasting, profitability management, and resource planning.
Proven experience driving operational performance across complex portfolios, programs, or business units.
Experience supporting business development activities, proposals, and client presentations.
Strong analytical, negotiation, influencing, and decision-making skills.
Excellent verbal, written, and presentation skills.
Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience.

Preferred Qualifications

Advanced degree (MBA, MS, PharmD, PhD, or equivalent).
Extensive FSP leadership experience.
Deep knowledge of global clinical development and clinical operations.
Broad therapeutic area expertise.
Experience working with major pharmaceutical and biotechnology customers.
Knowledge of clinical research technologies such as CTMS (Clinical Trial Management Systems), EDC (Electronic Data Capture), EDMS (Electronic Document Management Systems), IWRS/IRT platforms and Microsoft Office Suite

Benefits and Compensation

Health, Vision & Dental Insurance
Tuition Reimbursement
Vacation/Holiday/Sick Time
Flexible Spending & Health Savings Accounts
Work/Life Balance
401(k) with Company match
Pet Insurance

For a complete list of benefits, please visit www.parexel.com/us-benefits.

We offer a comprehensive benefits package to eligible employees, which includes paid time off, a 401(k) match, life insurance, health insurance, and additional benefit offerings in accordance with the terms of our applicable plans.

If this job doesn't sound like the next step in your career, but perhaps you know of someone who'd be a perfect fit, send them the link to apply!

We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your contributions help shape the future of clinical research.

EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About employer

More about this job

Skills

Clinical research
Research
Quality control
Collaboration
Technical support
Process improvement
Decision making
Customer service
Leadership
Financial capability
Budget management
Performance management
Communication skills
Negotiation
Biotechnology
Customer relations
Forecasting
Manage profitability
Sales
Presentation skills
EDC
EDMS
Document management
Microsoft Office

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