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Closed listing

Paramount Residential Mortgage Group

Operations Support

Corona, CA, United States

$19 to $26 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $19 to $26 USD / hour
Closing date: Oct 17, 2027
Posting language: English
Posted: Oct 17, 2024

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Original job description

Archived listing. The details below describe a past opening.

Overview

The Operations Support Desk Specialist provides primary customer and technical support to Retail, Wholesale, and Correspondent staff via an internal ticketing system. With a primary focus on TRID disclosure requirements, this fast-paced role demands rapid problem-solving skills and a strong commitment to compliance. The specialist will develop strong working relationships with immediate team members as well as company-wide operations staff to ensure seamless business workflows. Core duties include, but are not limited to, the functions described below.

Essential Job Functions:

Customer Service: Deliver high-quality support by efficiently resolving policy and TRID compliance inquiries, with a dedicated focus on the loan disclosure process.
Production & Compliance: Review incoming loans for Rate Locks, Relocks, and Changes of Circumstances (CoC) to ensure strict adherence to TRID documentation guidelines. Proactively identify and communicate file deficiencies to internal teams and external customers to secure the documentation necessary for accurate, timely disclosures.
Organization & Time Management: Demonstrate exceptional organizational skills as a self-starter, effectively managing daily priorities and multitasking between incoming new tickets and resolving outstanding items in the pipeline.
Communication: Maintain clear, concise, and professional verbal and written communication with colleagues and customers, acting as a vital liaison across internal departments to support a cohesive corporate workflow.
Equipment: Uses such office equipment as computer terminals and copiers.
Physical: Must be able to sit for extended time periods. Hearing and vision within normal ranges.

Responsibilities

Meet daily productivity requirements, set by manager, files reviewed and disclosed.
Understand, maintain and validate TRID compliance requirements.
Evaluate and communicate ATR/QM and Mavent Report findings as relates to TRID disclosures.
Work in tandem with loan production personnel including Retail and TPO Loan Channels to ensure smooth process flow within the company.
Review validate and process change of circumstance data/processes re-disclosures directly to applicant.
Perform loan application data entry updates and/or changes in Encompass.

Qualifications

Experience:

Experience in mortgage operations required

Skills:

Ticketing System experience
Disclosure knowledge
Strong interpersonal-communication and business-relationship skills
Detail oriented
Excellent written and verbal communication skills
Encompass LOS
Technologically proficient in MS Windows software
Outlook experience required
Excellent spelling skills required

Education:

High school diploma

Travel and other requirements:

Travel is not required
During periods of high volume there may be mandatory overtime of up to 2 hours per day.

Min USD $19.00/Hr. Max USD $26.00/Hr.

About employer

More about this job

Skills

Technical support
Problem solving
Regulatory compliance
Customer service
Documentation
Time management
Organizational skills
Multitasking
Communication skills
Workflow
Office equipment
Data entry
Microsoft Windows
Microsoft Outlook

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