Java Developer/Production Support Engineer

Company Description

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Job Description

Ø Bachelor degree in a relevant field is desirable. Ø Has a broad experience from either a development or operations perspective Ø Experience working with web and Java/J2EE based applications Ø Proficiency with Unix Commands and PL/SQL Ø Should be able to work closely with a cross functional team Ø Strong verbal and written communication skills as well as presentation skills. Ø Knowledge of Monitoring Tools like SPLUNK, TELEAF would be added advantage.

Responsibilities:

Ø Handle the sustainment engineering operations for the eCommerce platform Ø Resolve critical issues impacting platform, customer experience and in turn revenue within the SLA. Ø Providing Root Cause for critical issue and mitigation plan. Ø Ensure process compliance including Sox controls. Ø Ensuring the system stays healthy and running, which includes performance as well as other business KPI’s like traffic and order conversion. Ø Provide quick turnaround time for critical issues like Security vulnerabilities and site outages. Ø Designing and development of monitoring application, automated status reports and various other value ideas. Ø Interacting with various stakeholders including business for discussion over long and short term solutions. Ø Interaction with Client teams (IT and Business) over Process setup and improvements. Ø Coordinating releases, including release planning and execution. Interaction with various teams during release execution for deployment and validation. Ø Analyzing and resolving deployment issues. Ø Front ending client escalations and mitigating them. Ø Schedule and prioritize work and plan a sequence of operational activities that accomplish the planned targets. Set priorities and provide reports to the management. Ø Analyzing the weekly performance report for different global markets and sharing the same with Management. Ø Interacting with the offshore team as well as Dev teams for day to day operational activities, Quality Assurance using the proprietary tools of HCL. Ø Interacting with onsite and offshore team for issue analysis and resolution

Thanks & Regards

ASHOK KUMAR

Sr. Lead / IT Recruiter Paradigm Infotech Call : 443-640-0099 8830 Stanford Blvd, Suite 314, Columbia, MD 21045

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