Front Office Manager

Front Office Manager Full-Time | South Portland | https://coreyandthen.com/

Are you a highly organized leader who thrives in a fast-paced healthcare environment? As our Front Office Manager at Corey + Then Dental Implants, Periodontics, Oral Surgery, you'll play a vital role in creating an exceptional patient experience from the moment a patient walks through our doors. You'll lead a dedicated front office team, drive operational excellence, and partner closely with clinical staff to ensure every patient receives outstanding service and care. Why Join Us? Core Benefits & Wellness

• Medical, Dental, and Vision coverage
• Virtual Care options
• Employee Assistance Program (EAP)
• Company-provided uniforms/scrubs

Financial Well-Being

• Competitive pay
• Bonus potential
• Annual merit reviews
• 401(k) with Company Match - up to 4%
• Health Savings Account (HSA) available with HDHP medical plans

Life Insurance

• Basic Life Insurance
• Supplemental Life Insurance
• Spouse and Child Life Insurance

Time Off & Leave

• Paid Vacation starting at 2 weeks annually
• 6 Paid Holidays per year
• Short-Term Disability
• Long-Term Disability

Position Summary The Front Office Manager oversees the daily operations of the front office, ensuring efficient workflows, exceptional customer service, and a seamless patient experience. This role provides leadership to front office team members while serving as a key partner to the clinical team.

Key Responsibilities

• Lead and oversee daily front office operations and patient flow.
• Hire, onboard, and coordinate training for new front office team members.
• Coach and develop team members while assisting with performance management and corrective action in accordance with company policies.
• Conduct annual performance evaluations.
• Create and manage front office schedules to ensure appropriate staffing levels.
• Oversee office equipment maintenance, repairs, and vendor coordination.
• Provide administrative and clerical support as needed.
• Monitor and maintain office supply inventory.
• Foster a professional, patient-centered environment focused on service excellence.
• Perform other duties and special projects as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• College education preferred.
• Minimum of two years of administrative and clerical experience required.
• Medical or dental office experience required.
• Previous leadership or supervisory experience preferred.

Skills & Abilities

• Strong office administration and organizational skills.
• Proficiency with Microsoft Office Suite and related business software.
• Knowledge of office management procedures and best practices.
• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.
• Exceptional attention to detail and organizational abilities.
• Strong time management skills with the ability to prioritize multiple responsibilities.
• Ability to proactively identify and resolve issues to enhance the patient experience.
• Ability to collaborate effectively with clinical and administrative teams.